Total CFPB complaints
14
All-time across CCDB intake
This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.
2026 CFPB data Public-data reference. FDCPA reference 14 complaints
National Account Services Group, LLC. — Debt Collector Complaint Profile
CFPB complaint profile across 11 states. Updated as new federal complaint data lands in the upstream Consumer Complaint Database.
Complaints by issue type
What consumers report about National Account Services Group, LLC.
- Communication tactics
Communication tactics
7 complaints
- Attempts to collect debt not owed
Attempts to collect debt not owed
3 complaints
- Cont'd attempts collect debt not owed 1
Cont'd attempts collect debt not owed
1 complaints
- Threatened to contact someone or share information improperly 1
Threatened to contact someone or share information improperly
1 complaints
- Took or threatened to take negative or legal action 1
Took or threatened to take negative or legal action
1 complaints
- Taking/threatening an illegal action 1
Taking/threatening an illegal action
1 complaints
D
Grade D · 53.6/100 composite
This collector has a poor complaint record with above-average complaints and below-average response rates.
What do CFPB complaints reveal about National Account Services Group, LLC.?
National Account Services Group, LLC. has accumulated 14 total CFPB complaints across 11 states, with 0 filed in the most recent 12 months against 14 historical complaints before that window. The trailing-12-month volume represents 0.0% of the full complaint history, a stable pattern that indicates a mature dispute profile with predictable monthly volumes.
The dominant consumer grievance logged with the CFPB is "Communication tactics", narrowing to "Frequent or repeated calls", which aligns with FDCPA-regulated conduct and signals the operational area most likely to trigger regulator scrutiny. The company posts a 36% timely-response rate against a 0% consumer-dispute-after-response rate, a pairing that calibrates how well its complaint-resolution workflow holds up once a consumer pushes back.
Complaints have been recorded across 11 states, led by California with 3 and South Carolina with 2, which matches a multi-state collection footprint rather than a regional operation. Normalized against the full CFPB collector database, the reputation score of 53.6/100 places National Account Services Group, LLC. in grade band D, a tier reached by blending complaint volume, response timeliness, dispute rates, and issue severity into a single comparable metric.
Complaint Summary
Last 12 months
0
0.0% of total history
Stable →
States active
11
Distinct state filings
Timely response rate
36%
Within CFPB SLA window
Consumer disputes
0%
After company response
Reputation grade
D
53.6/100 composite
Response-quality profile
How National Account Services Group, LLC. performs on CFPB resolution-quality metrics versus a fleet average benchmark drawn from the full debt-collection vertical.
Timely response within SLA 35.7%
Vertical avg
CFPB requires companies to respond within 15 days for most complaints; 60 days for credit-reporting.
Consumer dispute rate (post-response) 0.0%
Vertical avg
Lower is better. The percentage of consumers who flagged the company's response as unsatisfactory.
State coverage breadth 19.6%
Share of US states + territories with at least one filed complaint against this collector.
How does National Account Services Group, LLC. compare to its peers?
National Account Servi… National average
Complaints (last 12 mo)lower is better
Timely-response ratehigher is better
Consumer-dispute ratelower is better
Source: CFPB Consumer Complaint Database. Complaints reflect consumer reports, not proven violations.
Complaint Trend (24 months)
2016-02 2022-02
Top Consumer Issues
Communication tactics7 (%)
Attempts to collect debt not owed3 (%)
Cont'd attempts collect debt not owed1 (%)
Threatened to contact someone or share information improperly1 (%)
Took or threatened to take negative or legal action1 (%)
Taking/threatening an illegal action1 (%)
Most common issue: Communication tactics — Frequent or repeated calls
Know Your Rights
If this company is contacting you, you have rights under the FDCPA. They must stop contacting you if you send a written cease-communication request. You can also request written validation of the debt within 30 days.
Issue Detail Breakdown
| Issue | Sub-Issue | Complaints |
|---|---|---|
| Communication tactics | Frequent or repeated calls | 3 |
| Communication tactics | You told them to stop contacting you, but they keep trying | 2 |
| Communication tactics | Threatened to take legal action | 2 |
| Attempts to collect debt not owed | Debt is not yours | 2 |
| Cont'd attempts collect debt not owed | Debt was discharged in bankruptcy | 1 |
| Attempts to collect debt not owed | Debt was paid | 1 |
| Threatened to contact someone or share information improperly | Talked to a third-party about your debt | 1 |
| Took or threatened to take negative or legal action | Threatened to sue you for very old debt | 1 |
| Taking/threatening an illegal action | Threatened arrest/jail if do not pay | 1 |
Where do complaints against National Account Services Group, LLC. come from?
The states where consumers have filed the most CFPB complaints against National Account Services Group, LLC.. Every figure is the company's own complaint count in that state — not a national baseline.
Top states by complaints against National Account Services Group, LLC.
Across 11 states with at least one filing
- California
California
3 complaints
- South Carolina
South Carolina
2 complaints
- Michigan 1
Michigan
1 complaints
- Texas 1
Texas
1 complaints
- Colorado 1
Colorado
1 complaints
- Connecticut 1
Connecticut
1 complaints
- New Mexico 1
New Mexico
1 complaints
- New Jersey 1
New Jersey
1 complaints
Frequently Asked Questions
What is the most common complaint against National Account Services Group, LLC.? ▼
The most common issue consumers report about National Account Services Group, LLC. is "Communication tactics", specifically "Frequent or repeated calls". This is based on 14 complaints filed with the CFPB.
Are complaints against National Account Services Group, LLC. increasing or decreasing? ▼
Complaints against National Account Services Group, LLC. have been stable. The company received 0 complaints in the last 12 months.
What is National Account Services Group, LLC.'s reputation grade? ▼
National Account Services Group, LLC. has a reputation grade of D (score: 53.6/100). This collector has a poor complaint record with above-average complaints and below-average response rates.
Does National Account Services Group, LLC. respond to consumer complaints? ▼
National Account Services Group, LLC. has a 36% timely response rate to CFPB complaints. Consumers disputed the company's response in 0% of cases.
In how many states does National Account Services Group, LLC. operate? ▼
National Account Services Group, LLC. has received CFPB complaints from consumers in 11 states, with the most complaints from California (3 complaints).
What can I do if National Account Services Group, LLC. is contacting me? ▼
Under the Fair Debt Collection Practices Act (FDCPA), you have the right to request written debt validation within 30 days of first contact. You can also send a cease-communication letter to stop calls. If National Account Services Group, LLC. violates the FDCPA, you may be able to sue for damages up to $1,000 plus attorney fees.
Consumer Guides
Primary source data
Read our methodology — how this data is sourced, computed, and verified.
Related
Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector Editorial
| Publisher | Kiznis Studio |
| Sources | the CFPB Consumer Complaint Database |