Total CFPB complaints
85
All-time across CCDB intake
This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.
2026 CFPB data Public-data reference. FDCPA reference 85 complaints
NAM National Arbitration and Mediation — Debt Collector Complaint Profile
CFPB complaint profile across 35 states. Updated as new federal complaint data lands in the upstream Consumer Complaint Database.
Complaints by issue type
What consumers report about NAM National Arbitration and Mediation
- Took or threatened to take negative or legal action
Took or threatened to take negative or legal action
20 complaints
- Taking/threatening an illegal action
Taking/threatening an illegal action
11 complaints
- Attempts to collect debt not owed
Attempts to collect debt not owed
10 complaints
- Cont'd attempts collect debt not owed 4
Cont'd attempts collect debt not owed
4 complaints
- Communication tactics 4
Communication tactics
4 complaints
- Disclosure verification of debt 3
Disclosure verification of debt
3 complaints
F
Grade F · 33.7/100 composite
This collector has a failing complaint record with very high complaint volumes and poor response rates.
What do CFPB complaints reveal about NAM National Arbitration and Mediation?
NAM National Arbitration and Mediation has accumulated 85 total CFPB complaints across 35 states, with 4 filed in the most recent 12 months against 81 historical complaints before that window. The trailing-12-month volume represents 4.7% of the full complaint history, a rising pattern that suggests escalating consumer friction rather than a legacy book of disputes.
The dominant consumer grievance logged with the CFPB is "Took or threatened to take negative or legal action", narrowing to "Threatened to sue you for very old debt", which aligns with FDCPA-regulated conduct and signals the operational area most likely to trigger regulator scrutiny. The company posts a 8% timely-response rate against a 3% consumer-dispute-after-response rate, a pairing that calibrates how well its complaint-resolution workflow holds up once a consumer pushes back.
Complaints have been recorded across 35 states, led by Texas with 20 and Ohio with 5, which matches a multi-state collection footprint rather than a regional operation. Normalized against the full CFPB collector database, the reputation score of 33.7/100 places NAM National Arbitration and Mediation in grade band F, a tier reached by blending complaint volume, response timeliness, dispute rates, and issue severity into a single comparable metric.
Complaint Summary
Last 12 months
4
4.7% of total history
Rising ↑
States active
35
Distinct state filings
Timely response rate
8%
Within CFPB SLA window
Consumer disputes
3%
After company response
Reputation grade
F
33.7/100 composite
Response-quality profile
How NAM National Arbitration and Mediation performs on CFPB resolution-quality metrics versus a fleet average benchmark drawn from the full debt-collection vertical.
Timely response within SLA 8.2%
Vertical avg
CFPB requires companies to respond within 15 days for most complaints; 60 days for credit-reporting.
Consumer dispute rate (post-response) 5.9%
Vertical avg
Lower is better. The percentage of consumers who flagged the company's response as unsatisfactory.
State coverage breadth 62.5%
Share of US states + territories with at least one filed complaint against this collector.
How does NAM National Arbitration and Mediation compare to its peers?
NAM National Arbitrati… National average
Complaints (last 12 mo)lower is better
Timely-response ratehigher is better
Consumer-dispute ratelower is better
Source: CFPB Consumer Complaint Database. Complaints reflect consumer reports, not proven violations.
Complaint Trend (24 months)
2018-06 2026-02
Top Consumer Issues
Took or threatened to take negative or legal action20 (%)
Attempts to collect debt not owed10 (%)
Taking/threatening an illegal action11 (%)
Cont'd attempts collect debt not owed4 (%)
Communication tactics4 (%)
Disclosure verification of debt3 (%)
False statements or representation3 (%)
Written notification about debt3 (%)
Most common issue: Took or threatened to take negative or legal action — Threatened to sue you for very old debt
Know Your Rights
If this company is contacting you, you have rights under the FDCPA. They must stop contacting you if you send a written cease-communication request. You can also request written validation of the debt within 30 days.
Issue Detail Breakdown
| Issue | Sub-Issue | Complaints |
|---|---|---|
| Took or threatened to take negative or legal action | Threatened to sue you for very old debt | 17 |
| Attempts to collect debt not owed | Debt is not yours | 10 |
| Taking/threatening an illegal action | Threatened to sue on too old debt | 7 |
| Cont'd attempts collect debt not owed | Debt is not mine | 4 |
| Communication tactics | Threatened to take legal action | 4 |
| Taking/threatening an illegal action | Threatened arrest/jail if do not pay | 4 |
| Disclosure verification of debt | Not given enough info to verify debt | 3 |
| Took or threatened to take negative or legal action | Threatened to arrest you or take you to jail if you do not pay | 3 |
| False statements or representation | Impersonated an attorney or official | 3 |
| Written notification about debt | Didn't receive enough information to verify debt | 3 |
Where do complaints against NAM National Arbitration and Mediation come from?
The states where consumers have filed the most CFPB complaints against NAM National Arbitration and Mediation. Every figure is the company's own complaint count in that state — not a national baseline.
Top states by complaints against NAM National Arbitration and Mediation
Across 35 states with at least one filing
- Texas
Texas
20 complaints
- Ohio 5
Ohio
5 complaints
- Arizona 5
Arizona
5 complaints
- New York 4
New York
4 complaints
- Colorado 4
Colorado
4 complaints
- California 4
California
4 complaints
- Louisiana 3
Louisiana
3 complaints
- Georgia 3
Georgia
3 complaints
Frequently Asked Questions
What is the most common complaint against NAM National Arbitration and Mediation? ▼
The most common issue consumers report about NAM National Arbitration and Mediation is "Took or threatened to take negative or legal action", specifically "Threatened to sue you for very old debt". This is based on 85 complaints filed with the CFPB.
Are complaints against NAM National Arbitration and Mediation increasing or decreasing? ▼
Complaints against NAM National Arbitration and Mediation are rising. The company received 4 complaints in the last 12 months, indicating an upward trend in consumer issues.
What is NAM National Arbitration and Mediation's reputation grade? ▼
NAM National Arbitration and Mediation has a reputation grade of F (score: 33.7/100). This collector has a failing complaint record with very high complaint volumes and poor response rates.
Does NAM National Arbitration and Mediation respond to consumer complaints? ▼
NAM National Arbitration and Mediation has a 8% timely response rate to CFPB complaints. Consumers disputed the company's response in 3% of cases.
In how many states does NAM National Arbitration and Mediation operate? ▼
NAM National Arbitration and Mediation has received CFPB complaints from consumers in 35 states, with the most complaints from Texas (20 complaints).
What can I do if NAM National Arbitration and Mediation is contacting me? ▼
Under the Fair Debt Collection Practices Act (FDCPA), you have the right to request written debt validation within 30 days of first contact. You can also send a cease-communication letter to stop calls. If NAM National Arbitration and Mediation violates the FDCPA, you may be able to sue for damages up to $1,000 plus attorney fees.
Consumer Guides
Primary source data
Read our methodology — how this data is sourced, computed, and verified.
Related
Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector Editorial
| Publisher | Kiznis Studio |
| Sources | the CFPB Consumer Complaint Database |