Total CFPB complaints
37
All-time across CCDB intake
This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.
2026 CFPB data Public-data reference. FDCPA reference 37 complaints
Mutual Financial Partners — Debt Collector Complaint Profile
CFPB complaint profile across 16 states. Updated as new federal complaint data lands in the upstream Consumer Complaint Database.
Complaints by issue type
What consumers report about Mutual Financial Partners
- Improper contact or sharing of info
Improper contact or sharing of info
10 complaints
- Communication tactics
Communication tactics
7 complaints
- Taking/threatening an illegal action
Taking/threatening an illegal action
5 complaints
- Disclosure verification of debt
Disclosure verification of debt
5 complaints
- False statements or representation 2
False statements or representation
2 complaints
- Cont'd attempts collect debt not owed 2
Cont'd attempts collect debt not owed
2 complaints
C
Grade C · 63.5/100 composite
This collector has an average complaint record with moderate complaint volumes and typical response rates.
What do CFPB complaints reveal about Mutual Financial Partners?
Mutual Financial Partners has accumulated 37 total CFPB complaints across 16 states, with 0 filed in the most recent 12 months against 37 historical complaints before that window. The trailing-12-month volume represents 0.0% of the full complaint history, a stable pattern that indicates a mature dispute profile with predictable monthly volumes.
The dominant consumer grievance logged with the CFPB is "Improper contact or sharing of info", narrowing to "Talked to a third party about my debt", which aligns with FDCPA-regulated conduct and signals the operational area most likely to trigger regulator scrutiny. The company posts a 89% timely-response rate against a 12% consumer-dispute-after-response rate, a pairing that calibrates how well its complaint-resolution workflow holds up once a consumer pushes back.
Complaints have been recorded across 16 states, led by Texas with 11 and California with 5, which matches a multi-state collection footprint rather than a regional operation. Normalized against the full CFPB collector database, the reputation score of 63.5/100 places Mutual Financial Partners in grade band C, a tier reached by blending complaint volume, response timeliness, dispute rates, and issue severity into a single comparable metric.
Complaint Summary
Last 12 months
0
0.0% of total history
Stable →
States active
16
Distinct state filings
Timely response rate
89%
Within CFPB SLA window
Consumer disputes
12%
After company response
Reputation grade
C
63.5/100 composite
Response-quality profile
How Mutual Financial Partners performs on CFPB resolution-quality metrics versus a fleet average benchmark drawn from the full debt-collection vertical.
Timely response within SLA 89.2%
Vertical avg
CFPB requires companies to respond within 15 days for most complaints; 60 days for credit-reporting.
Consumer dispute rate (post-response) 23.5%
Vertical avg
Lower is better. The percentage of consumers who flagged the company's response as unsatisfactory.
State coverage breadth 28.6%
Share of US states + territories with at least one filed complaint against this collector.
How does Mutual Financial Partners compare to its peers?
Mutual Financial Partn… National average
Complaints (last 12 mo)lower is better
Timely-response ratehigher is better
Consumer-dispute ratelower is better
Source: CFPB Consumer Complaint Database. Complaints reflect consumer reports, not proven violations.
Complaint Trend (24 months)
2013-10 2022-03
Top Consumer Issues
Improper contact or sharing of info10 (%)
Taking/threatening an illegal action5 (%)
Communication tactics7 (%)
Disclosure verification of debt5 (%)
False statements or representation2 (%)
Cont'd attempts collect debt not owed2 (%)
Most common issue: Improper contact or sharing of info — Talked to a third party about my debt
Know Your Rights
If this company is contacting you, you have rights under the FDCPA. They must stop contacting you if you send a written cease-communication request. You can also request written validation of the debt within 30 days.
Issue Detail Breakdown
| Issue | Sub-Issue | Complaints |
|---|---|---|
| Improper contact or sharing of info | Talked to a third party about my debt | 7 |
| Taking/threatening an illegal action | Threatened arrest/jail if do not pay | 5 |
| Communication tactics | Threatened to take legal action | 4 |
| Improper contact or sharing of info | Contacted employer after asked not to | 3 |
| Communication tactics | Frequent or repeated calls | 3 |
| Disclosure verification of debt | Not given enough info to verify debt | 2 |
| Disclosure verification of debt | Right to dispute notice not received | 2 |
| False statements or representation | Indicated committed crime not paying | 2 |
| Cont'd attempts collect debt not owed | Debt is not mine | 2 |
| Disclosure verification of debt | Not disclosed as an attempt to collect | 1 |
Where do complaints against Mutual Financial Partners come from?
The states where consumers have filed the most CFPB complaints against Mutual Financial Partners. Every figure is the company's own complaint count in that state — not a national baseline.
Top states by complaints against Mutual Financial Partners
Across 16 states with at least one filing
- Texas
Texas
11 complaints
- California
California
5 complaints
- Ohio 3
Ohio
3 complaints
- Tennessee 2
Tennessee
2 complaints
- Indiana 2
Indiana
2 complaints
- Oklahoma 2
Oklahoma
2 complaints
- Florida 2
Florida
2 complaints
- Wisconsin 2
Wisconsin
2 complaints
Frequently Asked Questions
What is the most common complaint against Mutual Financial Partners? ▼
The most common issue consumers report about Mutual Financial Partners is "Improper contact or sharing of info", specifically "Talked to a third party about my debt". This is based on 37 complaints filed with the CFPB.
Are complaints against Mutual Financial Partners increasing or decreasing? ▼
Complaints against Mutual Financial Partners have been stable. The company received 0 complaints in the last 12 months.
What is Mutual Financial Partners's reputation grade? ▼
Mutual Financial Partners has a reputation grade of C (score: 63.5/100). This collector has an average complaint record with moderate complaint volumes and typical response rates.
Does Mutual Financial Partners respond to consumer complaints? ▼
Mutual Financial Partners has a 89% timely response rate to CFPB complaints. Consumers disputed the company's response in 12% of cases.
In how many states does Mutual Financial Partners operate? ▼
Mutual Financial Partners has received CFPB complaints from consumers in 16 states, with the most complaints from Texas (11 complaints).
What can I do if Mutual Financial Partners is contacting me? ▼
Under the Fair Debt Collection Practices Act (FDCPA), you have the right to request written debt validation within 30 days of first contact. You can also send a cease-communication letter to stop calls. If Mutual Financial Partners violates the FDCPA, you may be able to sue for damages up to $1,000 plus attorney fees.
Consumer Guides
Primary source data
Read our methodology — how this data is sourced, computed, and verified.
Related
Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector Editorial
| Publisher | Kiznis Studio |
| Sources | the CFPB Consumer Complaint Database |