This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.

CFPB complaint data Grade C 37 complaints

Mutual Financial Partners - Debt Collector Complaint Profile

CFPB complaint profile across 16 states, reputation grade C.

Complaints by issue type

What consumers report about Mutual Financial Partners

complaints
Source CFPB Consumer Complaint Database

Data updated July 2026

C

Grade C · 63.5/100 composite

This collector has an average complaint record with moderate complaint volumes and typical response rates.

Based on consumer-filed CFPB complaints, not proven violations or a court finding of wrongdoing.

The verdict

A reputation grade of C: Mutual Financial Partners ranks ahead of 54% of the 5,283 collectors PlainCollector grades - 46% keep a cleaner CFPB record, on 37 all-time complaints and a 89% timely-response rate.

54th pct
reputation rank of 5,283 graded collectors
37
CFPB complaints, all-time
89%
answered inside the CFPB window
0
in the last 12 months (falling)

Grades are relative: every collector is ranked against the others, so an A reflects a cleaner record than peers, not a clean bill of conduct. A complaint is a consumer filing, not a proven violation.

What do CFPB complaints reveal about Mutual Financial Partners?

Mutual Financial Partners has accumulated 37 total CFPB complaints across 16 states, with 0 filed in the most recent 12 months against 37 historical complaints before that window. The trailing-12-month volume represents 0.0% of the full complaint history, a falling pattern that implies either tighter collection practices, portfolio sell-offs, or improved dispute handling.

The dominant consumer grievance logged with the CFPB is "Improper contact or sharing of info", narrowing to "Talked to a third party about my debt". The company posts a 89% timely-response rate against a 12% consumer-dispute-after-response rate.

Complaints have been recorded across 16 states, led by Texas with 11 and California with 5. Normalized against the full CFPB collector database, the reputation score of 63.5/100 places Mutual Financial Partners in grade band C.

How to read a complaint count →

Complaint Summary

Total CFPB complaints

37

low-volume (CCDB)

Last 12 months

0

0.0% of all-time complaints

Falling ↓

States active

16

regional footprint

Timely response rate

89%

acceptable band

Consumer disputes

12%

average (vertical avg ~19%)

Reputation grade

C

63.5/100 composite

How does Mutual Financial Partners's reputation rank nationally?

Reputation score vs. every graded collector

PlainCollector composite reputation score (0–100, higher = cleaner CFPB record)

63 54th percentile higher than 54% of 5,283 graded collectors

0–10: 0 graded collectors (0%). Below this entry. 10–20: 3 graded collectors (0%). Below this entry. 20–30: 29 graded collectors (1%). Below this entry. 30–40: 160 graded collectors (3%). Below this entry. 40–50: 583 graded collectors (11%). Below this entry. 50–60: 1,469 graded collectors (28%). Below this entry. 60–70: 1,364 graded collectors (26%). This entry sits in this band. 70–80: 871 graded collectors (16%). Above this entry. 80–90: 660 graded collectors (12%). Above this entry. 90–100: 144 graded collectors (3%). Above this entry. This collector 0 100 every graded collector, bucketed by value

Each bar is a band; taller bars hold more graded collectors. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count, share, and where it sits relative to this entry.

Source PlainCollector composite of CFPB Consumer Complaint Database · 2013–2026

Response-quality profile

Mutual Financial Partners versus the debt-collection vertical average.

Timely response within SLA 89.2%
Vertical avg

CFPB requires companies to respond within 15 days for most complaints; 60 days for credit-reporting.

Consumer dispute rate (post-response) 11.8%
Vertical avg

Lower is better. The percentage of consumers who flagged the company's response as unsatisfactory.

State coverage breadth 28.6%

Share of US states + territories with at least one filed complaint against this collector.

How does Mutual Financial Partners compare to its peers?

How does Mutual Financial Partners compare? Versus a similar-volume peer and the national average, drawn from 10 collectors with a comparable complaint count
Mutual Financial Partn… National average
Complaints (last 12 mo)lower is better
0
1
268
Timely-response ratehigher is better
89%
81%
91%
Consumer-dispute ratelower is better
12%
11%
19%

Source: CFPB Consumer Complaint Database.

Complaint Trend (24 months)

2014-09 2026-02

Issue Detail Breakdown

Issue Sub-Issue Complaints
Improper contact or sharing of info - 11
Communication tactics - 8
Taking/threatening an illegal action - 6
Disclosure verification of debt - 5
False statements or representation - 3
Took or threatened to take negative or legal action - 2
Cont'd attempts collect debt not owed - 2

Where do complaints against Mutual Financial Partners come from?

Mutual Financial Partners's own per-state count, not a national baseline.

Top states by complaints against Mutual Financial Partners

Across 16 states with at least one filing

complaints
Source CFPB Consumer Complaint Database

What to do if Mutual Financial Partners contacts you

A grade of C signals how Mutual Financial Partners's CFPB record compares to peers, here is how to act on it.

  • Demand written debt validation within 30 days of first contact, collectors must prove the debt is yours. Validation letter
  • Confirm the caller is really Mutual Financial Partners and not an impostor before paying anything. Verify a collector
  • Know your FDCPA rights, you can stop calls and report harassment. Your rights
  • See how Mutual Financial Partners ranks against every other collector by complaint record. Browse rankings

Complaint counts and grades reflect the public CFPB record, not a regulator's finding of wrongdoing or legal advice. For your specific situation, consult a licensed attorney.

Frequently Asked Questions

What is the most common complaint against Mutual Financial Partners? ▼

The most common issue consumers report about Mutual Financial Partners is "Improper contact or sharing of info", specifically "Talked to a third party about my debt". This is based on 37 complaints filed with the CFPB.

Are complaints against Mutual Financial Partners increasing or decreasing? ▼

Complaints against Mutual Financial Partners are falling. The company received 0 complaints in the last 12 months, showing improvement over prior periods.

What is Mutual Financial Partners's reputation grade? ▼

Mutual Financial Partners has a reputation grade of C (score: 63.5/100), PlainCollector's composite letter grade blending complaint volume, response timeliness, dispute rate, and complaint trend.

Does Mutual Financial Partners respond to consumer complaints? ▼

Mutual Financial Partners has a 89% timely response rate to CFPB complaints. Consumers disputed the company's response in 12% of cases.

In how many states does Mutual Financial Partners operate? ▼

Mutual Financial Partners has received CFPB complaints from consumers in 16 states, with the most complaints from Texas (11 complaints).

Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector Editorial

Every figure on PlainCollector is rendered directly from federal source data, no number is typed in by an editor. This page draws directly on federal source data, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.