This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.

CFPB complaint data Grade D 2,405 complaints

MRS BPO, LLC - Debt Collector Complaint Profile

CFPB complaint profile across 51 states, reputation grade D.

Complaints by issue type

What consumers report about MRS BPO, LLC

complaints
Source CFPB Consumer Complaint Database

Data updated July 2026

D

Grade D · 58.0/100 composite

This collector has a poor complaint record with above-average complaints and below-average response rates.

Based on consumer-filed CFPB complaints, not proven violations or a court finding of wrongdoing.

The verdict

A reputation grade of D: MRS BPO, LLC ranks ahead of 35% of the 5,283 collectors PlainCollector grades - 65% keep a cleaner CFPB record, on 2,405 all-time complaints and a 100% timely-response rate.

35th pct
reputation rank of 5,283 graded collectors
2,405
CFPB complaints, all-time
100%
answered inside the CFPB window
513
in the last 12 months (stable)

Grades are relative: every collector is ranked against the others, so an A reflects a cleaner record than peers, not a clean bill of conduct. A complaint is a consumer filing, not a proven violation.

What do CFPB complaints reveal about MRS BPO, LLC?

MRS BPO, LLC has accumulated 2,405 total CFPB complaints across 51 states, with 513 filed in the most recent 12 months against 1,892 historical complaints before that window. The trailing-12-month volume represents 21.3% of the full complaint history, a stable pattern that indicates a mature dispute profile with predictable monthly volumes.

The dominant consumer grievance logged with the CFPB is "Attempts to collect debt not owed", narrowing to "Debt is not yours". The company posts a 100% timely-response rate against a 10% consumer-dispute-after-response rate.

Complaints have been recorded across 51 states, led by Texas with 291 and California with 274. Normalized against the full CFPB collector database, the reputation score of 58.0/100 places MRS BPO, LLC in grade band D.

How to read a complaint count →

Complaint Summary

Total CFPB complaints

2,405

high-volume (CCDB)

Last 12 months

513

21.3% of all-time complaints

Stable →

States active

51

nationwide footprint

Timely response rate

100%

excellent band

Consumer disputes

10%

low (vertical avg ~19%)

Reputation grade

D

58.0/100 composite

How does MRS BPO, LLC's reputation rank nationally?

Reputation score vs. every graded collector

PlainCollector composite reputation score (0–100, higher = cleaner CFPB record)

58 35th percentile higher than 35% of 5,283 graded collectors

0–10: 0 graded collectors (0%). Below this entry. 10–20: 3 graded collectors (0%). Below this entry. 20–30: 29 graded collectors (1%). Below this entry. 30–40: 160 graded collectors (3%). Below this entry. 40–50: 583 graded collectors (11%). Below this entry. 50–60: 1,469 graded collectors (28%). This entry sits in this band. 60–70: 1,364 graded collectors (26%). Above this entry. 70–80: 871 graded collectors (16%). Above this entry. 80–90: 660 graded collectors (12%). Above this entry. 90–100: 144 graded collectors (3%). Above this entry. This collector 0 100 every graded collector, bucketed by value

Each bar is a band; taller bars hold more graded collectors. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count, share, and where it sits relative to this entry.

Source PlainCollector composite of CFPB Consumer Complaint Database · 2013–2026

Response-quality profile

MRS BPO, LLC versus the debt-collection vertical average.

Timely response within SLA 100.0%
Vertical avg

CFPB requires companies to respond within 15 days for most complaints; 60 days for credit-reporting.

Consumer dispute rate (post-response) 10.0%
Vertical avg

Lower is better. The percentage of consumers who flagged the company's response as unsatisfactory.

State coverage breadth 91.1%

Share of US states + territories with at least one filed complaint against this collector.

How does MRS BPO, LLC compare to its peers?

How does MRS BPO, LLC compare? Versus a similar-volume peer and the national average, drawn from 10 collectors with a comparable complaint count
MRS BPO, LLC National average
Complaints (last 12 mo)lower is better
513
777
268
Timely-response ratehigher is better
100%
81%
91%
Consumer-dispute ratelower is better
10%
47%
19%

Source: CFPB Consumer Complaint Database.

Complaint Trend (24 months)

2021-05 2025-11

Issue Detail Breakdown

Issue Sub-Issue Complaints
Attempts to collect debt not owed - 1,093
Written notification about debt - 416
Communication tactics - 227
False statements or representation - 215
Took or threatened to take negative or legal action - 131
Cont'd attempts collect debt not owed - 110
Electronic communications - 103
Disclosure verification of debt - 55
Threatened to contact someone or share information improperly - 38
Improper contact or sharing of info - 15

Where do complaints against MRS BPO, LLC come from?

MRS BPO, LLC's own per-state count, not a national baseline.

Top states by complaints against MRS BPO, LLC

Across 51 states with at least one filing

complaints
Source CFPB Consumer Complaint Database

What to do if MRS BPO, LLC contacts you

A grade of D signals how MRS BPO, LLC's CFPB record compares to peers, here is how to act on it.

  • Demand written debt validation within 30 days of first contact, collectors must prove the debt is yours. Validation letter
  • Confirm the caller is really MRS BPO, LLC and not an impostor before paying anything. Verify a collector
  • Know your FDCPA rights, you can stop calls and report harassment. Your rights
  • See how MRS BPO, LLC ranks against every other collector by complaint record. Browse rankings

Complaint counts and grades reflect the public CFPB record, not a regulator's finding of wrongdoing or legal advice. For your specific situation, consult a licensed attorney.

Frequently Asked Questions

What is the most common complaint against MRS BPO, LLC? ▼

The most common issue consumers report about MRS BPO, LLC is "Attempts to collect debt not owed", specifically "Debt is not yours". This is based on 2,405 complaints filed with the CFPB.

Are complaints against MRS BPO, LLC increasing or decreasing? ▼

Complaints against MRS BPO, LLC have been stable. The company received 513 complaints in the last 12 months.

What is MRS BPO, LLC's reputation grade? ▼

MRS BPO, LLC has a reputation grade of D (score: 58.0/100), PlainCollector's composite letter grade blending complaint volume, response timeliness, dispute rate, and complaint trend.

Does MRS BPO, LLC respond to consumer complaints? ▼

MRS BPO, LLC has a 100% timely response rate to CFPB complaints. Consumers disputed the company's response in 10% of cases.

In how many states does MRS BPO, LLC operate? ▼

MRS BPO, LLC has received CFPB complaints from consumers in 51 states, with the most complaints from Texas (291 complaints).

Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector Editorial

Every figure on PlainCollector is rendered directly from federal source data, no number is typed in by an editor. This page draws directly on federal source data, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.