This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.

CFPB complaint data Grade C 146 complaints

Metro Collection Service Inc. - Debt Collector Complaint Profile

CFPB complaint profile across 24 states, reputation grade C.

Complaints by issue type

What consumers report about Metro Collection Service Inc.

complaints
Source CFPB Consumer Complaint Database

Data updated July 2026

C

Grade C · 60.7/100 composite

This collector has an average complaint record with moderate complaint volumes and typical response rates.

Based on consumer-filed CFPB complaints, not proven violations or a court finding of wrongdoing.

The verdict

A reputation grade of C: Metro Collection Service Inc. ranks ahead of 45% of the 5,283 collectors PlainCollector grades - 55% keep a cleaner CFPB record, on 146 all-time complaints and a 96% timely-response rate.

45th pct
reputation rank of 5,283 graded collectors
146
CFPB complaints, all-time
96%
answered inside the CFPB window
32
in the last 12 months (stable)

Grades are relative: every collector is ranked against the others, so an A reflects a cleaner record than peers, not a clean bill of conduct. A complaint is a consumer filing, not a proven violation.

What do CFPB complaints reveal about Metro Collection Service Inc.?

Metro Collection Service Inc. has accumulated 146 total CFPB complaints across 24 states, with 32 filed in the most recent 12 months against 114 historical complaints before that window. The trailing-12-month volume represents 21.9% of the full complaint history, a stable pattern that indicates a mature dispute profile with predictable monthly volumes.

The dominant consumer grievance logged with the CFPB is "Attempts to collect debt not owed", narrowing to "Debt is not yours". The company posts a 96% timely-response rate against a 12% consumer-dispute-after-response rate.

Complaints have been recorded across 24 states, led by Colorado with 80 and Texas with 12. Normalized against the full CFPB collector database, the reputation score of 60.7/100 places Metro Collection Service Inc. in grade band C.

How to read a complaint count →

Complaint Summary

Total CFPB complaints

146

mid-volume (CCDB)

Last 12 months

32

21.9% of all-time complaints

Stable →

States active

24

multi-region footprint

Timely response rate

96%

excellent band

Consumer disputes

12%

average (vertical avg ~19%)

Reputation grade

C

60.7/100 composite

How does Metro Collection Service Inc.'s reputation rank nationally?

Reputation score vs. every graded collector

PlainCollector composite reputation score (0–100, higher = cleaner CFPB record)

61 45th percentile higher than 45% of 5,283 graded collectors

0–10: 0 graded collectors (0%). Below this entry. 10–20: 3 graded collectors (0%). Below this entry. 20–30: 29 graded collectors (1%). Below this entry. 30–40: 160 graded collectors (3%). Below this entry. 40–50: 583 graded collectors (11%). Below this entry. 50–60: 1,469 graded collectors (28%). Below this entry. 60–70: 1,364 graded collectors (26%). This entry sits in this band. 70–80: 871 graded collectors (16%). Above this entry. 80–90: 660 graded collectors (12%). Above this entry. 90–100: 144 graded collectors (3%). Above this entry. This collector 0 100 every graded collector, bucketed by value

Each bar is a band; taller bars hold more graded collectors. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count, share, and where it sits relative to this entry.

Source PlainCollector composite of CFPB Consumer Complaint Database · 2013–2026

Response-quality profile

Metro Collection Service Inc. versus the debt-collection vertical average.

Timely response within SLA 96.2%
Vertical avg

CFPB requires companies to respond within 15 days for most complaints; 60 days for credit-reporting.

Consumer dispute rate (post-response) 12.1%
Vertical avg

Lower is better. The percentage of consumers who flagged the company's response as unsatisfactory.

State coverage breadth 42.9%

Share of US states + territories with at least one filed complaint against this collector.

How does Metro Collection Service Inc. compare to its peers?

How does Metro Collection Service Inc. compare? Versus a similar-volume peer and the national average, drawn from 10 collectors with a comparable complaint count
Metro Collection Servi… National average
Complaints (last 12 mo)lower is better
32
0
268
Timely-response ratehigher is better
96%
100%
91%
Consumer-dispute ratelower is better
12%
8%
19%

Source: CFPB Consumer Complaint Database.

Complaint Trend (24 months)

2021-11 2026-02

Issue Detail Breakdown

Issue Sub-Issue Complaints
Attempts to collect debt not owed - 46
False statements or representation - 29
Written notification about debt - 24
Cont'd attempts collect debt not owed - 16
Took or threatened to take negative or legal action - 14
Disclosure verification of debt - 8
Communication tactics - 3
Threatened to contact someone or share information improperly - 2
Improper contact or sharing of info - 2
Taking/threatening an illegal action - 2

Where do complaints against Metro Collection Service Inc. come from?

Metro Collection Service Inc.'s own per-state count, not a national baseline.

Top states by complaints against Metro Collection Service Inc.

Across 24 states with at least one filing

complaints
Source CFPB Consumer Complaint Database

What to do if Metro Collection Service Inc. contacts you

A grade of C signals how Metro Collection Service Inc.'s CFPB record compares to peers, here is how to act on it.

  • Demand written debt validation within 30 days of first contact, collectors must prove the debt is yours. Validation letter
  • Confirm the caller is really Metro Collection Service Inc. and not an impostor before paying anything. Verify a collector
  • Know your FDCPA rights, you can stop calls and report harassment. Your rights
  • See how Metro Collection Service Inc. ranks against every other collector by complaint record. Browse rankings

Complaint counts and grades reflect the public CFPB record, not a regulator's finding of wrongdoing or legal advice. For your specific situation, consult a licensed attorney.

Frequently Asked Questions

What is the most common complaint against Metro Collection Service Inc.? ▼

The most common issue consumers report about Metro Collection Service Inc. is "Attempts to collect debt not owed", specifically "Debt is not yours". This is based on 146 complaints filed with the CFPB.

Are complaints against Metro Collection Service Inc. increasing or decreasing? ▼

Complaints against Metro Collection Service Inc. have been stable. The company received 32 complaints in the last 12 months.

What is Metro Collection Service Inc.'s reputation grade? ▼

Metro Collection Service Inc. has a reputation grade of C (score: 60.7/100), PlainCollector's composite letter grade blending complaint volume, response timeliness, dispute rate, and complaint trend.

Does Metro Collection Service Inc. respond to consumer complaints? ▼

Metro Collection Service Inc. has a 96% timely response rate to CFPB complaints. Consumers disputed the company's response in 12% of cases.

In how many states does Metro Collection Service Inc. operate? ▼

Metro Collection Service Inc. has received CFPB complaints from consumers in 24 states, with the most complaints from Colorado (80 complaints).

Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector Editorial

Every figure on PlainCollector is rendered directly from federal source data, no number is typed in by an editor. This page draws directly on federal source data, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.