Total CFPB complaints
67
All-time across CCDB intake
This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.
2026 CFPB data Public-data reference. FDCPA reference 67 complaints
Mercury Financial Intermediate LLC — Debt Collector Complaint Profile
CFPB complaint profile across 21 states. Updated as new federal complaint data lands in the upstream Consumer Complaint Database.
Complaints by issue type
What consumers report about Mercury Financial Intermediate LLC
- Attempts to collect debt not owed
Attempts to collect debt not owed
20 complaints
- Took or threatened to take negative or legal action
Took or threatened to take negative or legal action
18 complaints
- False statements or representation
False statements or representation
9 complaints
- Written notification about debt
Written notification about debt
9 complaints
- Communication tactics
Communication tactics
8 complaints
D
Grade D · 54.9/100 composite
This collector has a poor complaint record with above-average complaints and below-average response rates.
What do CFPB complaints reveal about Mercury Financial Intermediate LLC?
Mercury Financial Intermediate LLC has accumulated 67 total CFPB complaints across 21 states, with 41 filed in the most recent 12 months against 26 historical complaints before that window. The trailing-12-month volume represents 61.2% of the full complaint history, a rising pattern that suggests escalating consumer friction rather than a legacy book of disputes.
The dominant consumer grievance logged with the CFPB is "Took or threatened to take negative or legal action", narrowing to "Threatened or suggested your credit would be damaged", which aligns with FDCPA-regulated conduct and signals the operational area most likely to trigger regulator scrutiny. The company posts a 100% timely-response rate, a pairing that calibrates how well its complaint-resolution workflow holds up once a consumer pushes back.
Complaints have been recorded across 21 states, led by Florida with 15 and California with 9, which matches a multi-state collection footprint rather than a regional operation. Normalized against the full CFPB collector database, the reputation score of 54.9/100 places Mercury Financial Intermediate LLC in grade band D, a tier reached by blending complaint volume, response timeliness, dispute rates, and issue severity into a single comparable metric.
Complaint Summary
Last 12 months
41
61.2% of total history
Rising ↑
States active
21
Distinct state filings
Timely response rate
100%
Within CFPB SLA window
Reputation grade
D
54.9/100 composite
Response-quality profile
How Mercury Financial Intermediate LLC performs on CFPB resolution-quality metrics versus a fleet average benchmark drawn from the full debt-collection vertical.
Timely response within SLA 100.0%
Vertical avg
CFPB requires companies to respond within 15 days for most complaints; 60 days for credit-reporting.
State coverage breadth 37.5%
Share of US states + territories with at least one filed complaint against this collector.
How does Mercury Financial Intermediate LLC compare to its peers?
Mercury Financial Inte… National average
Complaints (last 12 mo)lower is better
Timely-response ratehigher is better
Consumer-dispute ratelower is better
Source: CFPB Consumer Complaint Database. Complaints reflect consumer reports, not proven violations.
Complaint Trend (24 months)
2024-05 2026-02
Top Consumer Issues
Took or threatened to take negative or legal action18 (%)
Attempts to collect debt not owed20 (%)
False statements or representation9 (%)
Communication tactics8 (%)
Written notification about debt9 (%)
Most common issue: Took or threatened to take negative or legal action — Threatened or suggested your credit would be damaged
Know Your Rights
If this company is contacting you, you have rights under the FDCPA. They must stop contacting you if you send a written cease-communication request. You can also request written validation of the debt within 30 days.
Issue Detail Breakdown
| Issue | Sub-Issue | Complaints |
|---|---|---|
| Took or threatened to take negative or legal action | Threatened or suggested your credit would be damaged | 18 |
| Attempts to collect debt not owed | Debt is not yours | 9 |
| False statements or representation | Attempted to collect wrong amount | 9 |
| Attempts to collect debt not owed | Debt was paid | 6 |
| Attempts to collect debt not owed | Debt was result of identity theft | 5 |
| Communication tactics | Frequent or repeated calls | 5 |
| Written notification about debt | Didn't receive notice of right to dispute | 5 |
| Communication tactics | You told them to stop contacting you, but they keep trying | 3 |
| Written notification about debt | Notification didn't disclose it was an attempt to collect a debt | 2 |
| Written notification about debt | Didn't receive enough information to verify debt | 2 |
Where do complaints against Mercury Financial Intermediate LLC come from?
The states where consumers have filed the most CFPB complaints against Mercury Financial Intermediate LLC. Every figure is the company's own complaint count in that state — not a national baseline.
Top states by complaints against Mercury Financial Intermediate LLC
Across 21 states with at least one filing
- Florida
Florida
15 complaints
- California
California
9 complaints
- Texas
Texas
7 complaints
- Ohio 4
Ohio
4 complaints
- Arizona 4
Arizona
4 complaints
- Georgia 3
Georgia
3 complaints
- North Carolina 3
North Carolina
3 complaints
- New York 3
New York
3 complaints
Frequently Asked Questions
What is the most common complaint against Mercury Financial Intermediate LLC? ▼
The most common issue consumers report about Mercury Financial Intermediate LLC is "Took or threatened to take negative or legal action", specifically "Threatened or suggested your credit would be damaged". This is based on 67 complaints filed with the CFPB.
Are complaints against Mercury Financial Intermediate LLC increasing or decreasing? ▼
Complaints against Mercury Financial Intermediate LLC are rising. The company received 41 complaints in the last 12 months, indicating an upward trend in consumer issues.
What is Mercury Financial Intermediate LLC's reputation grade? ▼
Mercury Financial Intermediate LLC has a reputation grade of D (score: 54.9/100). This collector has a poor complaint record with above-average complaints and below-average response rates.
Does Mercury Financial Intermediate LLC respond to consumer complaints? ▼
Mercury Financial Intermediate LLC has a 100% timely response rate to CFPB complaints.
In how many states does Mercury Financial Intermediate LLC operate? ▼
Mercury Financial Intermediate LLC has received CFPB complaints from consumers in 21 states, with the most complaints from Florida (15 complaints).
What can I do if Mercury Financial Intermediate LLC is contacting me? ▼
Under the Fair Debt Collection Practices Act (FDCPA), you have the right to request written debt validation within 30 days of first contact. You can also send a cease-communication letter to stop calls. If Mercury Financial Intermediate LLC violates the FDCPA, you may be able to sue for damages up to $1,000 plus attorney fees.
Consumer Guides
Primary source data
Read our methodology — how this data is sourced, computed, and verified.
Related
Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector Editorial
| Publisher | Kiznis Studio |
| Sources | the CFPB Consumer Complaint Database |