This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.

CFPB complaint data Grade D 341 complaints

Mercedes Benz Financial Services - Debt Collector Complaint Profile

CFPB complaint profile across 34 states, reputation grade D.

Complaints by issue type

What consumers report about Mercedes Benz Financial Services

complaints
Source CFPB Consumer Complaint Database

Data updated July 2026

D

Grade D · 58.1/100 composite

This collector has a poor complaint record with above-average complaints and below-average response rates.

Based on consumer-filed CFPB complaints, not proven violations or a court finding of wrongdoing.

The verdict

A reputation grade of D: Mercedes Benz Financial Services ranks ahead of 35% of the 5,283 collectors PlainCollector grades - 65% keep a cleaner CFPB record, on 341 all-time complaints and a 100% timely-response rate.

35th pct
reputation rank of 5,283 graded collectors
341
CFPB complaints, all-time
100%
answered inside the CFPB window
105
in the last 12 months (rising)

Grades are relative: every collector is ranked against the others, so an A reflects a cleaner record than peers, not a clean bill of conduct. A complaint is a consumer filing, not a proven violation.

What do CFPB complaints reveal about Mercedes Benz Financial Services?

Mercedes Benz Financial Services has accumulated 341 total CFPB complaints across 34 states, with 105 filed in the most recent 12 months against 236 historical complaints before that window. The trailing-12-month volume represents 30.8% of the full complaint history, a rising pattern that suggests escalating consumer friction rather than a legacy book of disputes.

The dominant consumer grievance logged with the CFPB is "Attempts to collect debt not owed", narrowing to "Debt was result of identity theft". The company posts a 100% timely-response rate against a 18% consumer-dispute-after-response rate.

Complaints have been recorded across 34 states, led by California with 93 and Florida with 46. Normalized against the full CFPB collector database, the reputation score of 58.1/100 places Mercedes Benz Financial Services in grade band D.

How to read a complaint count →

Complaint Summary

Total CFPB complaints

341

mid-volume (CCDB)

Last 12 months

105

30.8% of all-time complaints

Rising ↑

States active

34

multi-region footprint

Timely response rate

100%

excellent band

Consumer disputes

18%

average (vertical avg ~19%)

Reputation grade

D

58.1/100 composite

How does Mercedes Benz Financial Services's reputation rank nationally?

Reputation score vs. every graded collector

PlainCollector composite reputation score (0–100, higher = cleaner CFPB record)

58 35th percentile higher than 35% of 5,283 graded collectors

0–10: 0 graded collectors (0%). Below this entry. 10–20: 3 graded collectors (0%). Below this entry. 20–30: 29 graded collectors (1%). Below this entry. 30–40: 160 graded collectors (3%). Below this entry. 40–50: 583 graded collectors (11%). Below this entry. 50–60: 1,469 graded collectors (28%). This entry sits in this band. 60–70: 1,364 graded collectors (26%). Above this entry. 70–80: 871 graded collectors (16%). Above this entry. 80–90: 660 graded collectors (12%). Above this entry. 90–100: 144 graded collectors (3%). Above this entry. This collector 0 100 every graded collector, bucketed by value

Each bar is a band; taller bars hold more graded collectors. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count, share, and where it sits relative to this entry.

Source PlainCollector composite of CFPB Consumer Complaint Database · 2013–2026

Response-quality profile

Mercedes Benz Financial Services versus the debt-collection vertical average.

Timely response within SLA 99.7%
Vertical avg

CFPB requires companies to respond within 15 days for most complaints; 60 days for credit-reporting.

Consumer dispute rate (post-response) 18.2%
Vertical avg

Lower is better. The percentage of consumers who flagged the company's response as unsatisfactory.

State coverage breadth 60.7%

Share of US states + territories with at least one filed complaint against this collector.

How does Mercedes Benz Financial Services compare to its peers?

How does Mercedes Benz Financial Services compare? Versus a similar-volume peer and the national average, drawn from 10 collectors with a comparable complaint count
Mercedes Benz Financia… National average
Complaints (last 12 mo)lower is better
105
106
268
Timely-response ratehigher is better
100%
100%
91%
Consumer-dispute ratelower is better
18%
14%
19%

Source: CFPB Consumer Complaint Database.

Complaint Trend (24 months)

2024-02 2026-03

Issue Detail Breakdown

Issue Sub-Issue Complaints
Attempts to collect debt not owed - 145
Took or threatened to take negative or legal action - 80
Written notification about debt - 44
False statements or representation - 34
Communication tactics - 14
Disclosure verification of debt - 8
Threatened to contact someone or share information improperly - 7
Cont'd attempts collect debt not owed - 5
Improper contact or sharing of info - 2
Taking/threatening an illegal action - 2

Where do complaints against Mercedes Benz Financial Services come from?

Mercedes Benz Financial Services's own per-state count, not a national baseline.

Top states by complaints against Mercedes Benz Financial Services

Across 34 states with at least one filing

complaints
Source CFPB Consumer Complaint Database

What to do if Mercedes Benz Financial Services contacts you

A grade of D signals how Mercedes Benz Financial Services's CFPB record compares to peers, here is how to act on it.

  • Demand written debt validation within 30 days of first contact, collectors must prove the debt is yours. Validation letter
  • Confirm the caller is really Mercedes Benz Financial Services and not an impostor before paying anything. Verify a collector
  • Know your FDCPA rights, you can stop calls and report harassment. Your rights
  • See how Mercedes Benz Financial Services ranks against every other collector by complaint record. Browse rankings

Complaint counts and grades reflect the public CFPB record, not a regulator's finding of wrongdoing or legal advice. For your specific situation, consult a licensed attorney.

Frequently Asked Questions

What is the most common complaint against Mercedes Benz Financial Services? ▼

The most common issue consumers report about Mercedes Benz Financial Services is "Attempts to collect debt not owed", specifically "Debt was result of identity theft". This is based on 341 complaints filed with the CFPB.

Are complaints against Mercedes Benz Financial Services increasing or decreasing? ▼

Complaints against Mercedes Benz Financial Services are rising. The company received 105 complaints in the last 12 months, indicating an upward trend in consumer issues.

What is Mercedes Benz Financial Services's reputation grade? ▼

Mercedes Benz Financial Services has a reputation grade of D (score: 58.1/100), PlainCollector's composite letter grade blending complaint volume, response timeliness, dispute rate, and complaint trend.

Does Mercedes Benz Financial Services respond to consumer complaints? ▼

Mercedes Benz Financial Services has a 100% timely response rate to CFPB complaints. Consumers disputed the company's response in 18% of cases.

In how many states does Mercedes Benz Financial Services operate? ▼

Mercedes Benz Financial Services has received CFPB complaints from consumers in 34 states, with the most complaints from California (93 complaints).

Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector Editorial

Every figure on PlainCollector is rendered directly from federal source data, no number is typed in by an editor. This page draws directly on federal source data, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.