This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.

CFPB complaint data Grade D 341 complaints

Mercedes Benz Financial Services - Debt Collector Complaint Profile

CFPB complaint profile across 34 states, reputation grade D.

Complaints by issue type

What consumers report about Mercedes Benz Financial Services

complaints
Source CFPB Consumer Complaint Database
Subscribe to complaint changes (RSS)

Data updated September 2026

CFPB complaint disposition

CCDB record mercedes-benz-financial-services Mercedes Benz Financial Services

Grade D · 341 CFPB filings · 100% timely · lead issue: Attempts to collect debt not owed · vol #363 · compose #94

  • VOL 341
  • GRADE D
  • 12MO 105
  • STATES 34
  • TIMELY 100%
  • DISPUTE 18%
  • ISSUE Attempts to collect debt n…
  • RANK #363
  • COMPOSE #94

Volume peers

Nearest volume peer: Torriere Holdings INC (341 complaints)

Seattle Service Bureau, IncSeattle Service Bureau, Inc340Torriere Holdings INCTorriere Holdings INC341Mercedes Benz Financial Services (this)Mercedes Benz Financial Serv…341CNG Holdings IncCNG Holdings Inc342Alliant Capital Management LLCAlliant Capital Management L…343
CFPB complaint volume neighbourhood (this collector + nearest volume peers)

Mercedes Benz Financial Services's 341 CFPB complaints sit next to Torriere Holdings INC on the volume neighbourhood; peer NAMES stay, and disposition VALUES are this collector's. Grades compare collectors to each other - a complaint is a filing, not a proven violation. How to read a complaint count →

How the 341 complaints break down

Every complaint issue type on record for Mercedes Benz Financial Services, not just the top ones shown above.

Reputation score breakdown

D
Composite reputation score
55.7/100
Mercedes Benz Financial Services

Blends complaint volume, timely-response rate, dispute rate, and recent trend from the CFPB Consumer Complaint Database into one comparable 0-100 score. Not an official CFPB rating and not a finding of wrongdoing — see methodology for the exact formula.

Complaint volume F
341
Fewer complaints relative to graded peers scores higher; volume reflects footprint as much as conduct.
Timely response A
100%
Share of complaints answered inside the CFPB’s 15-day window.
Dispute rate A
18%
Share of company responses the consumer disputed as inadequate; lower is better.
Recent trend D
Rising
Whether the last 12 months of complaints are rising, stable, or falling vs the prior period.

Filing geometry

California is the plurality state for Mercedes Benz Financial Services (27.3%)

Figures below come from this collector's company_states / company_monthly rows and corpus RankMaps. Corpus placement method.

Plurality state
California 27.3%
Mid-band (15–30%) · 34 states with ≥1 filing
Seasonal peak
2025-07 12.8%
8–15% band · 14 filings
Corpus ranks
#363 volume
#94 composite
Among 5,420 volume-ranked / 536 scored collectors with 200+ complaints

How does Mercedes Benz Financial Services compare to its peers?

How does Mercedes Benz Financial Services compare? Versus a similar-volume peer and the national average (collectors with ≥50 total complaints), drawn from 10 collectors with a comparable complaint count
Mercedes Benz Financial Services National average
Complaints (last 12 mo)lower is better
105
106
268
Timely-response ratehigher is better
100%
100%
91%
Consumer-dispute ratelower is better
18%
14%
19%

Source: CFPB Consumer Complaint Database.

Response speed vs. dispute rate, among similar-volume collectors

Timely response and dispute rate track only weakly together nationally (r=0.22 among collectors with 5+ complaints): answering promptly does not reliably buy Mercedes Benz Financial Services a lower dispute rate.

Source: CFPB Consumer Complaint Database 2×2 strategic matrix plotting 9 entities by Timely response rate (%) (X) and Dispute rate (%) (Y), with a crosshair dividing the plot into four quadrants. Responsive but disputedSlow & disputedResponsive & trustedSlow but undisputed 85%90%95%100%105% 0%10%20%30% Timely response rate (%) Dispute rate (%) Mercedes Benz Financial Services vs. 8 similar-volume peers, by response speed and dispute rate Mercedes Benz Financial ServicesTorriere Holdings INCCNG HOLDINGS INCSeattle Service Bureau, IncAlliant Capital Management LLCAdvanced Collection Bureau, Inc.Clark County Collection ServicePMAB,LLCOmega RMS, LLC
Source: CFPB Consumer Complaint Database

Mercedes Benz Financial Services's complaint volume in context

Mercedes Benz Financial Services vs all collectors by complaint volume

Where this collector's total CFPB complaint count sits among every tracked debt collector (volume, not a quality ranking)

341 Top 7% higher than 93% of 5,420 collectors

0–20: 3,504 collectors (65%). Below this entry. 20–40: 565 collectors (10%). Below this entry. 40–60: 260 collectors (5%). Below this entry. 60–80: 163 collectors (3%). Below this entry. 80–100: 112 collectors (2%). Below this entry. 100–120: 63 collectors (1%). Below this entry. 120–140: 67 collectors (1%). Below this entry. 140–160: 53 collectors (1%). Below this entry. 160–180: 42 collectors (1%). Below this entry. 180–200: 55 collectors (1%). Below this entry. 200–220: 536 collectors (10%). This entry sits in this band. Mercedes Benz Financial Services 0 220 tracked debt collectors, bucketed by value

Each bar is a band; taller bars hold more collectors. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count, share, and where it sits relative to this entry.

Source CFPB Consumer Complaint Database · September 2026

Complaint Trend (24 months)

Rising ↑
2024-02 2026-03

Issue Detail Breakdown

Issue Complaints
Attempts to collect debt not owed
145
Took or threatened to take negative or legal action
80
Written notification about debt
44
False statements or representation
34
Communication tactics
14
Disclosure verification of debt
8
Threatened to contact someone or share information improperly
7
Cont'd attempts collect debt not owed
5
Improper contact or sharing of info
2
Taking/threatening an illegal action
2

Where do complaints against Mercedes Benz Financial Services come from?

Mercedes Benz Financial Services's own per-state count, not a national baseline.

Top states by complaints against Mercedes Benz Financial Services

Across 34 states with at least one filing

complaints
Source CFPB Consumer Complaint Database

Compare beyond geography

Nationwide peers by volume & timely response

Two PlainCollector-derived comparison paths for Mercedes Benz Financial Services: nearest all-time CFPB complaint volume and nearest CFPB timely-response rate among collectors with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.

Similar filing volume

Nearest collectors by total CFPB complaints. This record: 341.

4 peers

Similar timely response rate

Nearest collectors by CFPB 15-day timely-response %. This record: 99.6742671009772%.

4 peers

Know your rights before responding to Mercedes Benz Financial Services: FDCPA rights guide · debt validation letter · rights library.

Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector

According to the Consumer Financial Protection Bureau's Consumer Complaint Database, 1,139,236 debt collection complaints are represented in the current PlainCollector snapshot. See our methodology for how PlainCollector computes each company's reputation grade from this data.

Every figure on PlainCollector is rendered directly from federal source data, no number is typed in by an editor. This page draws directly on federal source data, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.