Total CFPB complaints
769
All-time across CCDB intake
This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.
2026 CFPB data Public-data reference. FDCPA reference 769 complaints
McCarthy, Burgess & Wolff, Inc. — Debt Collector Complaint Profile
CFPB complaint profile across 49 states. Updated as new federal complaint data lands in the upstream Consumer Complaint Database.
Complaints by issue type
What consumers report about McCarthy, Burgess & Wolff, Inc.
- Attempts to collect debt not owed
Attempts to collect debt not owed
323 complaints
- Written notification about debt 83
Written notification about debt
83 complaints
- False statements or representation 73
False statements or representation
73 complaints
- Communication tactics 71
Communication tactics
71 complaints
- Cont'd attempts collect debt not owed 62
Cont'd attempts collect debt not owed
62 complaints
- Took or threatened to take negative or legal action 18
Took or threatened to take negative or legal action
18 complaints
D
Grade D · 58.2/100 composite
This collector has a poor complaint record with above-average complaints and below-average response rates.
What do CFPB complaints reveal about McCarthy, Burgess & Wolff, Inc.?
McCarthy, Burgess & Wolff, Inc. has accumulated 769 total CFPB complaints across 49 states, with 106 filed in the most recent 12 months against 663 historical complaints before that window. The trailing-12-month volume represents 13.8% of the full complaint history, a rising pattern that suggests escalating consumer friction rather than a legacy book of disputes.
The dominant consumer grievance logged with the CFPB is "Attempts to collect debt not owed", narrowing to "Debt is not yours", which aligns with FDCPA-regulated conduct and signals the operational area most likely to trigger regulator scrutiny. The company posts a 100% timely-response rate against a 12% consumer-dispute-after-response rate, a pairing that calibrates how well its complaint-resolution workflow holds up once a consumer pushes back.
Complaints have been recorded across 49 states, led by California with 119 and Florida with 67, which matches a multi-state collection footprint rather than a regional operation. Normalized against the full CFPB collector database, the reputation score of 58.2/100 places McCarthy, Burgess & Wolff, Inc. in grade band D, a tier reached by blending complaint volume, response timeliness, dispute rates, and issue severity into a single comparable metric.
Complaint Summary
Last 12 months
106
13.8% of total history
Rising ↑
States active
49
Distinct state filings
Timely response rate
100%
Within CFPB SLA window
Consumer disputes
12%
After company response
Reputation grade
D
58.2/100 composite
Response-quality profile
How McCarthy, Burgess & Wolff, Inc. performs on CFPB resolution-quality metrics versus a fleet average benchmark drawn from the full debt-collection vertical.
Timely response within SLA 99.9%
Vertical avg
CFPB requires companies to respond within 15 days for most complaints; 60 days for credit-reporting.
Consumer dispute rate (post-response) 24.8%
Vertical avg
Lower is better. The percentage of consumers who flagged the company's response as unsatisfactory.
State coverage breadth 87.5%
Share of US states + territories with at least one filed complaint against this collector.
How does McCarthy, Burgess & Wolff, Inc. compare to its peers?
McCarthy, Burgess & Wo… National average
Complaints (last 12 mo)lower is better
Timely-response ratehigher is better
Consumer-dispute ratelower is better
Source: CFPB Consumer Complaint Database. Complaints reflect consumer reports, not proven violations.
Complaint Trend (24 months)
2024-03 2026-02
Top Consumer Issues
Attempts to collect debt not owed323 (%)
False statements or representation73 (%)
Written notification about debt83 (%)
Cont'd attempts collect debt not owed62 (%)
Communication tactics71 (%)
Took or threatened to take negative or legal action18 (%)
Most common issue: Attempts to collect debt not owed — Debt is not yours
Know Your Rights
If this company is contacting you, you have rights under the FDCPA. They must stop contacting you if you send a written cease-communication request. You can also request written validation of the debt within 30 days.
Issue Detail Breakdown
| Issue | Sub-Issue | Complaints |
|---|---|---|
| Attempts to collect debt not owed | Debt is not yours | 194 |
| False statements or representation | Attempted to collect wrong amount | 73 |
| Attempts to collect debt not owed | Debt was result of identity theft | 70 |
| Written notification about debt | Didn't receive enough information to verify debt | 65 |
| Cont'd attempts collect debt not owed | Debt is not mine | 62 |
| Attempts to collect debt not owed | Debt was paid | 59 |
| Communication tactics | Frequent or repeated calls | 48 |
| Communication tactics | You told them to stop contacting you, but they keep trying | 23 |
| Took or threatened to take negative or legal action | Threatened or suggested your credit would be damaged | 18 |
| Written notification about debt | Didn't receive notice of right to dispute | 18 |
Where do complaints against McCarthy, Burgess & Wolff, Inc. come from?
The states where consumers have filed the most CFPB complaints against McCarthy, Burgess & Wolff, Inc.. Every figure is the company's own complaint count in that state — not a national baseline.
Top states by complaints against McCarthy, Burgess & Wolff, Inc.
Across 49 states with at least one filing
- California
California
119 complaints
- Florida
Florida
67 complaints
- Texas
Texas
54 complaints
- New York
New York
53 complaints
- Pennsylvania 40
Pennsylvania
40 complaints
- Arizona 30
Arizona
30 complaints
- Georgia 28
Georgia
28 complaints
- Virginia 28
Virginia
28 complaints
Frequently Asked Questions
What is the most common complaint against McCarthy, Burgess & Wolff, Inc.? ▼
The most common issue consumers report about McCarthy, Burgess & Wolff, Inc. is "Attempts to collect debt not owed", specifically "Debt is not yours". This is based on 769 complaints filed with the CFPB.
Are complaints against McCarthy, Burgess & Wolff, Inc. increasing or decreasing? ▼
Complaints against McCarthy, Burgess & Wolff, Inc. are rising. The company received 106 complaints in the last 12 months, indicating an upward trend in consumer issues.
What is McCarthy, Burgess & Wolff, Inc.'s reputation grade? ▼
McCarthy, Burgess & Wolff, Inc. has a reputation grade of D (score: 58.2/100). This collector has a poor complaint record with above-average complaints and below-average response rates.
Does McCarthy, Burgess & Wolff, Inc. respond to consumer complaints? ▼
McCarthy, Burgess & Wolff, Inc. has a 100% timely response rate to CFPB complaints. Consumers disputed the company's response in 12% of cases.
In how many states does McCarthy, Burgess & Wolff, Inc. operate? ▼
McCarthy, Burgess & Wolff, Inc. has received CFPB complaints from consumers in 49 states, with the most complaints from California (119 complaints).
What can I do if McCarthy, Burgess & Wolff, Inc. is contacting me? ▼
Under the Fair Debt Collection Practices Act (FDCPA), you have the right to request written debt validation within 30 days of first contact. You can also send a cease-communication letter to stop calls. If McCarthy, Burgess & Wolff, Inc. violates the FDCPA, you may be able to sue for damages up to $1,000 plus attorney fees.
Consumer Guides
Primary source data
Read our methodology — how this data is sourced, computed, and verified.
Related
Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector Editorial
| Publisher | Kiznis Studio |
| Sources | the CFPB Consumer Complaint Database |