Total CFPB complaints
93
All-time across CCDB intake
This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.
2026 CFPB data Public-data reference. FDCPA reference 93 complaints
Malen & Associates, p.c. — Debt Collector Complaint Profile
CFPB complaint profile across 5 states. Updated as new federal complaint data lands in the upstream Consumer Complaint Database.
Complaints by issue type
What consumers report about Malen & Associates, p.c.
- Took or threatened to take negative or legal action
Took or threatened to take negative or legal action
29 complaints
- Written notification about debt
Written notification about debt
18 complaints
- False statements or representation 9
False statements or representation
9 complaints
- Attempts to collect debt not owed 9
Attempts to collect debt not owed
9 complaints
- Communication tactics 5
Communication tactics
5 complaints
D
Grade D · 58.1/100 composite
This collector has a poor complaint record with above-average complaints and below-average response rates.
What do CFPB complaints reveal about Malen & Associates, p.c.?
Malen & Associates, p.c. has accumulated 93 total CFPB complaints across 5 states, with 24 filed in the most recent 12 months against 69 historical complaints before that window. The trailing-12-month volume represents 25.8% of the full complaint history, a rising pattern that suggests escalating consumer friction rather than a legacy book of disputes.
The dominant consumer grievance logged with the CFPB is "Written notification about debt", narrowing to "Didn't receive enough information to verify debt", which aligns with FDCPA-regulated conduct and signals the operational area most likely to trigger regulator scrutiny. The company posts a 88% timely-response rate against a 15% consumer-dispute-after-response rate, a pairing that calibrates how well its complaint-resolution workflow holds up once a consumer pushes back.
Complaints have been recorded across 5 states, led by New York with 87 and Pennsylvania with 2, which matches a multi-state collection footprint rather than a regional operation. Normalized against the full CFPB collector database, the reputation score of 58.1/100 places Malen & Associates, p.c. in grade band D, a tier reached by blending complaint volume, response timeliness, dispute rates, and issue severity into a single comparable metric.
Complaint Summary
Last 12 months
24
25.8% of total history
Rising ↑
States active
5
Distinct state filings
Timely response rate
88%
Within CFPB SLA window
Consumer disputes
15%
After company response
Reputation grade
D
58.1/100 composite
Response-quality profile
How Malen & Associates, p.c. performs on CFPB resolution-quality metrics versus a fleet average benchmark drawn from the full debt-collection vertical.
Timely response within SLA 88.2%
Vertical avg
CFPB requires companies to respond within 15 days for most complaints; 60 days for credit-reporting.
Consumer dispute rate (post-response) 30.8%
Vertical avg
Lower is better. The percentage of consumers who flagged the company's response as unsatisfactory.
State coverage breadth 8.9%
Share of US states + territories with at least one filed complaint against this collector.
How does Malen & Associates, p.c. compare to its peers?
Malen & Associates, p.… National average
Complaints (last 12 mo)lower is better
Timely-response ratehigher is better
Consumer-dispute ratelower is better
Source: CFPB Consumer Complaint Database. Complaints reflect consumer reports, not proven violations.
Complaint Trend (24 months)
2023-03 2026-01
Top Consumer Issues
Written notification about debt18 (%)
Took or threatened to take negative or legal action29 (%)
False statements or representation9 (%)
Attempts to collect debt not owed9 (%)
Communication tactics5 (%)
Most common issue: Written notification about debt — Didn't receive enough information to verify debt
Know Your Rights
If this company is contacting you, you have rights under the FDCPA. They must stop contacting you if you send a written cease-communication request. You can also request written validation of the debt within 30 days.
Issue Detail Breakdown
| Issue | Sub-Issue | Complaints |
|---|---|---|
| Written notification about debt | Didn't receive enough information to verify debt | 15 |
| Took or threatened to take negative or legal action | Sued you without properly notifying you of lawsuit | 12 |
| False statements or representation | Attempted to collect wrong amount | 9 |
| Took or threatened to take negative or legal action | Threatened to sue you for very old debt | 7 |
| Attempts to collect debt not owed | Debt is not yours | 6 |
| Communication tactics | Frequent or repeated calls | 5 |
| Took or threatened to take negative or legal action | Seized or attempted to seize your property | 5 |
| Took or threatened to take negative or legal action | Threatened or suggested your credit would be damaged | 5 |
| Attempts to collect debt not owed | Debt was paid | 3 |
| Written notification about debt | Didn't receive notice of right to dispute | 3 |
Where do complaints against Malen & Associates, p.c. come from?
The states where consumers have filed the most CFPB complaints against Malen & Associates, p.c.. Every figure is the company's own complaint count in that state — not a national baseline.
Top states by complaints against Malen & Associates, p.c.
Across 5 states with at least one filing
- New York
New York
87 complaints
- Pennsylvania 2
Pennsylvania
2 complaints
- Virginia 1
Virginia
1 complaints
- Tennessee 1
Tennessee
1 complaints
- California 1
California
1 complaints
Frequently Asked Questions
What is the most common complaint against Malen & Associates, p.c.? ▼
The most common issue consumers report about Malen & Associates, p.c. is "Written notification about debt", specifically "Didn't receive enough information to verify debt". This is based on 93 complaints filed with the CFPB.
Are complaints against Malen & Associates, p.c. increasing or decreasing? ▼
Complaints against Malen & Associates, p.c. are rising. The company received 24 complaints in the last 12 months, indicating an upward trend in consumer issues.
What is Malen & Associates, p.c.'s reputation grade? ▼
Malen & Associates, p.c. has a reputation grade of D (score: 58.1/100). This collector has a poor complaint record with above-average complaints and below-average response rates.
Does Malen & Associates, p.c. respond to consumer complaints? ▼
Malen & Associates, p.c. has a 88% timely response rate to CFPB complaints. Consumers disputed the company's response in 15% of cases.
In how many states does Malen & Associates, p.c. operate? ▼
Malen & Associates, p.c. has received CFPB complaints from consumers in 5 states, with the most complaints from New York (87 complaints).
What can I do if Malen & Associates, p.c. is contacting me? ▼
Under the Fair Debt Collection Practices Act (FDCPA), you have the right to request written debt validation within 30 days of first contact. You can also send a cease-communication letter to stop calls. If Malen & Associates, p.c. violates the FDCPA, you may be able to sue for damages up to $1,000 plus attorney fees.
Consumer Guides
Primary source data
Read our methodology — how this data is sourced, computed, and verified.
Related
Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector Editorial
| Publisher | Kiznis Studio |
| Sources | the CFPB Consumer Complaint Database |