This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.

CFPB complaint data Grade D 95 complaints

Malen & Associates, p.c. - Debt Collector Complaint Profile

CFPB complaint profile across 5 states, reputation grade D.

Complaints by issue type

What consumers report about Malen & Associates, p.c.

complaints
Source CFPB Consumer Complaint Database

Data updated July 2026

D

Grade D · 58.1/100 composite

This collector has a poor complaint record with above-average complaints and below-average response rates.

Based on consumer-filed CFPB complaints, not proven violations or a court finding of wrongdoing.

The verdict

A reputation grade of D: Malen & Associates, p.c. ranks ahead of 35% of the 5,283 collectors PlainCollector grades - 65% keep a cleaner CFPB record, on 95 all-time complaints and a 88% timely-response rate.

35th pct
reputation rank of 5,283 graded collectors
95
CFPB complaints, all-time
88%
answered inside the CFPB window
20
in the last 12 months (stable)

Grades are relative: every collector is ranked against the others, so an A reflects a cleaner record than peers, not a clean bill of conduct. A complaint is a consumer filing, not a proven violation.

What do CFPB complaints reveal about Malen & Associates, p.c.?

Malen & Associates, p.c. has accumulated 95 total CFPB complaints across 5 states, with 20 filed in the most recent 12 months against 75 historical complaints before that window. The trailing-12-month volume represents 21.1% of the full complaint history, a stable pattern that indicates a mature dispute profile with predictable monthly volumes.

The dominant consumer grievance logged with the CFPB is "Took or threatened to take negative or legal action", narrowing to "Didn't receive enough information to verify debt". The company posts a 88% timely-response rate against a 15% consumer-dispute-after-response rate.

Complaints have been recorded across 5 states, led by New York with 89 and Pennsylvania with 2. Normalized against the full CFPB collector database, the reputation score of 58.1/100 places Malen & Associates, p.c. in grade band D.

How to read a complaint count →

Complaint Summary

Total CFPB complaints

95

low-volume (CCDB)

Last 12 months

20

21.1% of all-time complaints

Stable →

States active

5

regional footprint

Timely response rate

88%

acceptable band

Consumer disputes

15%

average (vertical avg ~19%)

Reputation grade

D

58.1/100 composite

How does Malen & Associates, p.c.'s reputation rank nationally?

Reputation score vs. every graded collector

PlainCollector composite reputation score (0–100, higher = cleaner CFPB record)

58 35th percentile higher than 35% of 5,283 graded collectors

0–10: 0 graded collectors (0%). Below this entry. 10–20: 3 graded collectors (0%). Below this entry. 20–30: 29 graded collectors (1%). Below this entry. 30–40: 160 graded collectors (3%). Below this entry. 40–50: 583 graded collectors (11%). Below this entry. 50–60: 1,469 graded collectors (28%). This entry sits in this band. 60–70: 1,364 graded collectors (26%). Above this entry. 70–80: 871 graded collectors (16%). Above this entry. 80–90: 660 graded collectors (12%). Above this entry. 90–100: 144 graded collectors (3%). Above this entry. This collector 0 100 every graded collector, bucketed by value

Each bar is a band; taller bars hold more graded collectors. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count, share, and where it sits relative to this entry.

Source PlainCollector composite of CFPB Consumer Complaint Database · 2013–2026

Response-quality profile

Malen & Associates, p.c. versus the debt-collection vertical average.

Timely response within SLA 88.2%
Vertical avg

CFPB requires companies to respond within 15 days for most complaints; 60 days for credit-reporting.

Consumer dispute rate (post-response) 15.4%
Vertical avg

Lower is better. The percentage of consumers who flagged the company's response as unsatisfactory.

State coverage breadth 8.9%

Share of US states + territories with at least one filed complaint against this collector.

How does Malen & Associates, p.c. compare to its peers?

How does Malen & Associates, p.c. compare? Versus a similar-volume peer and the national average, drawn from 10 collectors with a comparable complaint count
Malen & Associates, p.… National average
Complaints (last 12 mo)lower is better
20
0
268
Timely-response ratehigher is better
88%
85%
91%
Consumer-dispute ratelower is better
15%
8%
19%

Source: CFPB Consumer Complaint Database.

Complaint Trend (24 months)

2014-02 2019-07

Issue Detail Breakdown

Issue Sub-Issue Complaints
Took or threatened to take negative or legal action - 32
Written notification about debt - 19
Attempts to collect debt not owed - 12
False statements or representation - 10
Communication tactics - 7
Cont'd attempts collect debt not owed - 5
Improper contact or sharing of info - 3
Taking/threatening an illegal action - 3
Threatened to contact someone or share information improperly - 2
Disclosure verification of debt - 1

Where do complaints against Malen & Associates, p.c. come from?

Malen & Associates, p.c.'s own per-state count, not a national baseline.

Top states by complaints against Malen & Associates, p.c.

Across 5 states with at least one filing

complaints
Source CFPB Consumer Complaint Database

What to do if Malen & Associates, p.c. contacts you

A grade of D signals how Malen & Associates, p.c.'s CFPB record compares to peers, here is how to act on it.

  • Demand written debt validation within 30 days of first contact, collectors must prove the debt is yours. Validation letter
  • Confirm the caller is really Malen & Associates, p.c. and not an impostor before paying anything. Verify a collector
  • Know your FDCPA rights, you can stop calls and report harassment. Your rights
  • See how Malen & Associates, p.c. ranks against every other collector by complaint record. Browse rankings

Complaint counts and grades reflect the public CFPB record, not a regulator's finding of wrongdoing or legal advice. For your specific situation, consult a licensed attorney.

Frequently Asked Questions

What is the most common complaint against Malen & Associates, p.c.? ▼

The most common issue consumers report about Malen & Associates, p.c. is "Took or threatened to take negative or legal action", specifically "Didn't receive enough information to verify debt". This is based on 95 complaints filed with the CFPB.

Are complaints against Malen & Associates, p.c. increasing or decreasing? ▼

Complaints against Malen & Associates, p.c. have been stable. The company received 20 complaints in the last 12 months.

What is Malen & Associates, p.c.'s reputation grade? ▼

Malen & Associates, p.c. has a reputation grade of D (score: 58.1/100), PlainCollector's composite letter grade blending complaint volume, response timeliness, dispute rate, and complaint trend.

Does Malen & Associates, p.c. respond to consumer complaints? ▼

Malen & Associates, p.c. has a 88% timely response rate to CFPB complaints. Consumers disputed the company's response in 15% of cases.

In how many states does Malen & Associates, p.c. operate? ▼

Malen & Associates, p.c. has received CFPB complaints from consumers in 5 states, with the most complaints from New York (89 complaints).

Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector Editorial

Every figure on PlainCollector is rendered directly from federal source data, no number is typed in by an editor. This page draws directly on federal source data, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.