Total CFPB complaints
243
All-time across CCDB intake
This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.
2026 CFPB data Public-data reference. FDCPA reference 243 complaints
LEXISNEXIS — Debt Collector Complaint Profile
CFPB complaint profile across 37 states. Updated as new federal complaint data lands in the upstream Consumer Complaint Database.
Complaints by issue type
What consumers report about LEXISNEXIS
- Attempts to collect debt not owed
Attempts to collect debt not owed
112 complaints
- False statements or representation
False statements or representation
46 complaints
- Written notification about debt 18
Written notification about debt
18 complaints
- Confusing or missing disclosures 16
Confusing or missing disclosures
16 complaints
- Cont'd attempts collect debt not owed 8
Cont'd attempts collect debt not owed
8 complaints
- Problem with customer service 7
Problem with customer service
7 complaints
F
Grade F · 51.2/100 composite
This collector has a failing complaint record with very high complaint volumes and poor response rates.
What do CFPB complaints reveal about LEXISNEXIS?
LEXISNEXIS has accumulated 243 total CFPB complaints across 37 states, with 62 filed in the most recent 12 months against 181 historical complaints before that window. The trailing-12-month volume represents 25.5% of the full complaint history, a rising pattern that suggests escalating consumer friction rather than a legacy book of disputes.
The dominant consumer grievance logged with the CFPB is "Attempts to collect debt not owed", narrowing to "Debt is not yours", which aligns with FDCPA-regulated conduct and signals the operational area most likely to trigger regulator scrutiny. The company posts a 98% timely-response rate against a 46% consumer-dispute-after-response rate, a pairing that calibrates how well its complaint-resolution workflow holds up once a consumer pushes back.
Complaints have been recorded across 37 states, led by California with 25 and Texas with 24, which matches a multi-state collection footprint rather than a regional operation. Normalized against the full CFPB collector database, the reputation score of 51.2/100 places LEXISNEXIS in grade band F, a tier reached by blending complaint volume, response timeliness, dispute rates, and issue severity into a single comparable metric.
Complaint Summary
Last 12 months
62
25.5% of total history
Rising ↑
States active
37
Distinct state filings
Timely response rate
98%
Within CFPB SLA window
Consumer disputes
46%
After company response
Reputation grade
F
51.2/100 composite
Response-quality profile
How LEXISNEXIS performs on CFPB resolution-quality metrics versus a fleet average benchmark drawn from the full debt-collection vertical.
Timely response within SLA 98.4%
Vertical avg
CFPB requires companies to respond within 15 days for most complaints; 60 days for credit-reporting.
Consumer dispute rate (post-response) 92.3%
Vertical avg
Lower is better. The percentage of consumers who flagged the company's response as unsatisfactory.
State coverage breadth 66.1%
Share of US states + territories with at least one filed complaint against this collector.
How does LEXISNEXIS compare to its peers?
LEXISNEXIS National average
Complaints (last 12 mo)lower is better
Timely-response ratehigher is better
Consumer-dispute ratelower is better
Source: CFPB Consumer Complaint Database. Complaints reflect consumer reports, not proven violations.
Complaint Trend (24 months)
2024-04 2026-03
Top Consumer Issues
Attempts to collect debt not owed112 (%)
False statements or representation46 (%)
Written notification about debt18 (%)
Confusing or missing disclosures16 (%)
Cont'd attempts collect debt not owed8 (%)
Problem with customer service7 (%)
Most common issue: Attempts to collect debt not owed — Debt is not yours
Know Your Rights
If this company is contacting you, you have rights under the FDCPA. They must stop contacting you if you send a written cease-communication request. You can also request written validation of the debt within 30 days.
Issue Detail Breakdown
| Issue | Sub-Issue | Complaints |
|---|---|---|
| Attempts to collect debt not owed | Debt is not yours | 42 |
| Attempts to collect debt not owed | Debt was result of identity theft | 41 |
| False statements or representation | Attempted to collect wrong amount | 29 |
| Attempts to collect debt not owed | Debt was already discharged in bankruptcy and is no longer owed | 18 |
| Written notification about debt | Didn't receive enough information to verify debt | 18 |
| False statements or representation | Impersonated attorney, law enforcement, or government official | 17 |
| Confusing or missing disclosures | — | 16 |
| Attempts to collect debt not owed | Debt was paid | 11 |
| Cont'd attempts collect debt not owed | Debt is not mine | 8 |
| Problem with customer service | — | 7 |
Where do complaints against LEXISNEXIS come from?
The states where consumers have filed the most CFPB complaints against LEXISNEXIS. Every figure is the company's own complaint count in that state — not a national baseline.
Top states by complaints against LEXISNEXIS
Across 37 states with at least one filing
- California
California
25 complaints
- Texas
Texas
24 complaints
- Florida
Florida
23 complaints
- Georgia
Georgia
20 complaints
- Illinois
Illinois
11 complaints
- Virginia
Virginia
10 complaints
- Massachusetts
Massachusetts
10 complaints
- Michigan 9
Michigan
9 complaints
Frequently Asked Questions
What is the most common complaint against LEXISNEXIS? ▼
The most common issue consumers report about LEXISNEXIS is "Attempts to collect debt not owed", specifically "Debt is not yours". This is based on 243 complaints filed with the CFPB.
Are complaints against LEXISNEXIS increasing or decreasing? ▼
Complaints against LEXISNEXIS are rising. The company received 62 complaints in the last 12 months, indicating an upward trend in consumer issues.
What is LEXISNEXIS's reputation grade? ▼
LEXISNEXIS has a reputation grade of F (score: 51.2/100). This collector has a failing complaint record with very high complaint volumes and poor response rates.
Does LEXISNEXIS respond to consumer complaints? ▼
LEXISNEXIS has a 98% timely response rate to CFPB complaints. Consumers disputed the company's response in 46% of cases.
In how many states does LEXISNEXIS operate? ▼
LEXISNEXIS has received CFPB complaints from consumers in 37 states, with the most complaints from California (25 complaints).
What can I do if LEXISNEXIS is contacting me? ▼
Under the Fair Debt Collection Practices Act (FDCPA), you have the right to request written debt validation within 30 days of first contact. You can also send a cease-communication letter to stop calls. If LEXISNEXIS violates the FDCPA, you may be able to sue for damages up to $1,000 plus attorney fees.
Consumer Guides
Primary source data
Read our methodology — how this data is sourced, computed, and verified.
Related
Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector Editorial
| Publisher | Kiznis Studio |
| Sources | the CFPB Consumer Complaint Database |