Total CFPB complaints
33
All-time across CCDB intake
This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.
2026 CFPB data Public-data reference. FDCPA reference 33 complaints
Lela Mae Portfolio Management Group — Debt Collector Complaint Profile
CFPB complaint profile across 15 states. Updated as new federal complaint data lands in the upstream Consumer Complaint Database.
Complaints by issue type
What consumers report about Lela Mae Portfolio Management Group
- Attempts to collect debt not owed
Attempts to collect debt not owed
8 complaints
- Electronic communications
Electronic communications
6 complaints
- Communication tactics
Communication tactics
6 complaints
- Took or threatened to take negative or legal action
Took or threatened to take negative or legal action
5 complaints
- Written notification about debt 3
Written notification about debt
3 complaints
- Threatened to contact someone or share information improperly 1
Threatened to contact someone or share information improperly
1 complaints
F
Grade F · 51.9/100 composite
This collector has a failing complaint record with very high complaint volumes and poor response rates.
What do CFPB complaints reveal about Lela Mae Portfolio Management Group?
Lela Mae Portfolio Management Group has accumulated 33 total CFPB complaints across 15 states, with 22 filed in the most recent 12 months against 11 historical complaints before that window. The trailing-12-month volume represents 66.7% of the full complaint history, a rising pattern that suggests escalating consumer friction rather than a legacy book of disputes.
The dominant consumer grievance logged with the CFPB is "Attempts to collect debt not owed", narrowing to "Debt is not yours", which aligns with FDCPA-regulated conduct and signals the operational area most likely to trigger regulator scrutiny. The company posts a 82% timely-response rate, a pairing that calibrates how well its complaint-resolution workflow holds up once a consumer pushes back.
Complaints have been recorded across 15 states, led by California with 13 and Texas with 4, which matches a multi-state collection footprint rather than a regional operation. Normalized against the full CFPB collector database, the reputation score of 51.9/100 places Lela Mae Portfolio Management Group in grade band F, a tier reached by blending complaint volume, response timeliness, dispute rates, and issue severity into a single comparable metric.
Complaint Summary
Last 12 months
22
66.7% of total history
Rising ↑
States active
15
Distinct state filings
Timely response rate
82%
Within CFPB SLA window
Reputation grade
F
51.9/100 composite
Response-quality profile
How Lela Mae Portfolio Management Group performs on CFPB resolution-quality metrics versus a fleet average benchmark drawn from the full debt-collection vertical.
Timely response within SLA 81.8%
Vertical avg
CFPB requires companies to respond within 15 days for most complaints; 60 days for credit-reporting.
State coverage breadth 26.8%
Share of US states + territories with at least one filed complaint against this collector.
How does Lela Mae Portfolio Management Group compare to its peers?
Lela Mae Portfolio Man… National average
Complaints (last 12 mo)lower is better
Timely-response ratehigher is better
Consumer-dispute ratelower is better
Source: CFPB Consumer Complaint Database. Complaints reflect consumer reports, not proven violations.
Complaint Trend (24 months)
2021-04 2026-03
Top Consumer Issues
Attempts to collect debt not owed8 (%)
Took or threatened to take negative or legal action5 (%)
Written notification about debt3 (%)
Electronic communications6 (%)
Communication tactics6 (%)
Threatened to contact someone or share information improperly1 (%)
Most common issue: Attempts to collect debt not owed — Debt is not yours
Know Your Rights
If this company is contacting you, you have rights under the FDCPA. They must stop contacting you if you send a written cease-communication request. You can also request written validation of the debt within 30 days.
Issue Detail Breakdown
| Issue | Sub-Issue | Complaints |
|---|---|---|
| Attempts to collect debt not owed | Debt is not yours | 6 |
| Took or threatened to take negative or legal action | Threatened to sue you for very old debt | 5 |
| Written notification about debt | Didn't receive enough information to verify debt | 3 |
| Electronic communications | Frequent or repeated messages | 3 |
| Electronic communications | You told them to stop contacting you, but they keep trying | 3 |
| Communication tactics | Frequent or repeated calls | 2 |
| Communication tactics | You told them to stop contacting you, but they keep trying | 2 |
| Attempts to collect debt not owed | Debt was already discharged in bankruptcy and is no longer owed | 2 |
| Communication tactics | Called before 8am or after 9pm | 2 |
| Threatened to contact someone or share information improperly | Talked to a third-party about your debt | 1 |
Where do complaints against Lela Mae Portfolio Management Group come from?
The states where consumers have filed the most CFPB complaints against Lela Mae Portfolio Management Group. Every figure is the company's own complaint count in that state — not a national baseline.
Top states by complaints against Lela Mae Portfolio Management Group
Across 15 states with at least one filing
- California
California
13 complaints
- Texas 4
Texas
4 complaints
- Tennessee 2
Tennessee
2 complaints
- Ohio 2
Ohio
2 complaints
- Virginia 2
Virginia
2 complaints
- New Jersey 1
New Jersey
1 complaints
- Washington 1
Washington
1 complaints
- Nebraska 1
Nebraska
1 complaints
Frequently Asked Questions
What is the most common complaint against Lela Mae Portfolio Management Group? ▼
The most common issue consumers report about Lela Mae Portfolio Management Group is "Attempts to collect debt not owed", specifically "Debt is not yours". This is based on 33 complaints filed with the CFPB.
Are complaints against Lela Mae Portfolio Management Group increasing or decreasing? ▼
Complaints against Lela Mae Portfolio Management Group are rising. The company received 22 complaints in the last 12 months, indicating an upward trend in consumer issues.
What is Lela Mae Portfolio Management Group's reputation grade? ▼
Lela Mae Portfolio Management Group has a reputation grade of F (score: 51.9/100). This collector has a failing complaint record with very high complaint volumes and poor response rates.
Does Lela Mae Portfolio Management Group respond to consumer complaints? ▼
Lela Mae Portfolio Management Group has a 82% timely response rate to CFPB complaints.
In how many states does Lela Mae Portfolio Management Group operate? ▼
Lela Mae Portfolio Management Group has received CFPB complaints from consumers in 15 states, with the most complaints from California (13 complaints).
What can I do if Lela Mae Portfolio Management Group is contacting me? ▼
Under the Fair Debt Collection Practices Act (FDCPA), you have the right to request written debt validation within 30 days of first contact. You can also send a cease-communication letter to stop calls. If Lela Mae Portfolio Management Group violates the FDCPA, you may be able to sue for damages up to $1,000 plus attorney fees.
Consumer Guides
Primary source data
Read our methodology — how this data is sourced, computed, and verified.
Related
Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector Editorial
| Publisher | Kiznis Studio |
| Sources | the CFPB Consumer Complaint Database |