This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.

CFPB complaint data Grade F 35 complaints

Lela Mae Portfolio Management Group - Debt Collector Complaint Profile

CFPB complaint profile across 15 states, reputation grade F.

Complaints by issue type

What consumers report about Lela Mae Portfolio Management Group

complaints
Source CFPB Consumer Complaint Database

Data updated July 2026

F

Grade F · 51.9/100 composite

This collector has a failing complaint record with very high complaint volumes and poor response rates.

Based on consumer-filed CFPB complaints, not proven violations or a court finding of wrongdoing.

The verdict

A reputation grade of F: Lela Mae Portfolio Management Group ranks ahead of 18% of the 5,283 collectors PlainCollector grades - 82% keep a cleaner CFPB record, on 35 all-time complaints and a 82% timely-response rate.

18th pct
reputation rank of 5,283 graded collectors
35
CFPB complaints, all-time
82%
answered inside the CFPB window
16
in the last 12 months (rising)

Grades are relative: every collector is ranked against the others, so an A reflects a cleaner record than peers, not a clean bill of conduct. A complaint is a consumer filing, not a proven violation.

What do CFPB complaints reveal about Lela Mae Portfolio Management Group?

Lela Mae Portfolio Management Group has accumulated 35 total CFPB complaints across 15 states, with 16 filed in the most recent 12 months against 19 historical complaints before that window. The trailing-12-month volume represents 45.7% of the full complaint history, a rising pattern that suggests escalating consumer friction rather than a legacy book of disputes.

The dominant consumer grievance logged with the CFPB is "Attempts to collect debt not owed", narrowing to "Debt is not yours". The company posts a 82% timely-response rate.

Complaints have been recorded across 15 states, led by California with 14 and Texas with 4. Normalized against the full CFPB collector database, the reputation score of 51.9/100 places Lela Mae Portfolio Management Group in grade band F.

How to read a complaint count →

Complaint Summary

Total CFPB complaints

35

low-volume (CCDB)

Last 12 months

16

45.7% of all-time complaints

Rising ↑

States active

15

regional footprint

Timely response rate

82%

acceptable band

Reputation grade

F

51.9/100 composite

How does Lela Mae Portfolio Management Group's reputation rank nationally?

Reputation score vs. every graded collector

PlainCollector composite reputation score (0–100, higher = cleaner CFPB record)

52 Bottom 18% higher than 18% of 5,283 graded collectors

0–10: 0 graded collectors (0%). Below this entry. 10–20: 3 graded collectors (0%). Below this entry. 20–30: 29 graded collectors (1%). Below this entry. 30–40: 160 graded collectors (3%). Below this entry. 40–50: 583 graded collectors (11%). Below this entry. 50–60: 1,469 graded collectors (28%). This entry sits in this band. 60–70: 1,364 graded collectors (26%). Above this entry. 70–80: 871 graded collectors (16%). Above this entry. 80–90: 660 graded collectors (12%). Above this entry. 90–100: 144 graded collectors (3%). Above this entry. This collector 0 100 every graded collector, bucketed by value

Each bar is a band; taller bars hold more graded collectors. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count, share, and where it sits relative to this entry.

Source PlainCollector composite of CFPB Consumer Complaint Database · 2013–2026

Response-quality profile

Lela Mae Portfolio Management Group versus the debt-collection vertical average.

Timely response within SLA 81.8%
Vertical avg

CFPB requires companies to respond within 15 days for most complaints; 60 days for credit-reporting.

State coverage breadth 26.8%

Share of US states + territories with at least one filed complaint against this collector.

How does Lela Mae Portfolio Management Group compare to its peers?

How does Lela Mae Portfolio Management Group compare? Versus a similar-volume peer and the national average, drawn from 10 collectors with a comparable complaint count
Lela Mae Portfolio Man… National average
Complaints (last 12 mo)lower is better
16
3
268
Timely-response ratehigher is better
82%
91%
91%
Consumer-dispute ratelower is better
0%
33%
19%

Source: CFPB Consumer Complaint Database.

Complaint Trend (24 months)

2014-11 2018-02

Issue Detail Breakdown

Issue Sub-Issue Complaints
Attempts to collect debt not owed - 8
Electronic communications - 7
Took or threatened to take negative or legal action - 6
Communication tactics - 6
Threatened to contact someone or share information improperly - 4
Written notification about debt - 3
False statements or representation - 1

Where do complaints against Lela Mae Portfolio Management Group come from?

Lela Mae Portfolio Management Group's own per-state count, not a national baseline.

Top states by complaints against Lela Mae Portfolio Management Group

Across 15 states with at least one filing

complaints
Source CFPB Consumer Complaint Database

What to do if Lela Mae Portfolio Management Group contacts you

A grade of F signals how Lela Mae Portfolio Management Group's CFPB record compares to peers, here is how to act on it.

  • Demand written debt validation within 30 days of first contact, collectors must prove the debt is yours. Validation letter
  • Confirm the caller is really Lela Mae Portfolio Management Group and not an impostor before paying anything. Verify a collector
  • Know your FDCPA rights, you can stop calls and report harassment. Your rights
  • See how Lela Mae Portfolio Management Group ranks against every other collector by complaint record. Browse rankings

Complaint counts and grades reflect the public CFPB record, not a regulator's finding of wrongdoing or legal advice. For your specific situation, consult a licensed attorney.

Frequently Asked Questions

What is the most common complaint against Lela Mae Portfolio Management Group? ▼

The most common issue consumers report about Lela Mae Portfolio Management Group is "Attempts to collect debt not owed", specifically "Debt is not yours". This is based on 35 complaints filed with the CFPB.

Are complaints against Lela Mae Portfolio Management Group increasing or decreasing? ▼

Complaints against Lela Mae Portfolio Management Group are rising. The company received 16 complaints in the last 12 months, indicating an upward trend in consumer issues.

What is Lela Mae Portfolio Management Group's reputation grade? ▼

Lela Mae Portfolio Management Group has a reputation grade of F (score: 51.9/100), PlainCollector's composite letter grade blending complaint volume, response timeliness, dispute rate, and complaint trend.

Does Lela Mae Portfolio Management Group respond to consumer complaints? ▼

Lela Mae Portfolio Management Group has a 82% timely response rate to CFPB complaints.

In how many states does Lela Mae Portfolio Management Group operate? ▼

Lela Mae Portfolio Management Group has received CFPB complaints from consumers in 15 states, with the most complaints from California (14 complaints).

Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector Editorial

Every figure on PlainCollector is rendered directly from federal source data, no number is typed in by an editor. This page draws directly on federal source data, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.