What is the most common complaint against Legacy Customer Management Group, LLC?

The most common issue consumers report about Legacy Customer Management Group, LLC is "Took or threatened to take negative or legal action", specifically "Threatened to take legal action". This is based on 9 complaints filed with the CFPB.

Are complaints against Legacy Customer Management Group, LLC increasing or decreasing?

Complaints against Legacy Customer Management Group, LLC are rising. The company received 3 complaints in the last 12 months, indicating an upward trend in consumer issues.

What is Legacy Customer Management Group, LLC's reputation grade?

Legacy Customer Management Group, LLC has a reputation grade of D (score: 52.6/100), PlainCollector's composite letter grade blending complaint volume, response timeliness, dispute rate, and complaint trend.

Does Legacy Customer Management Group, LLC respond to consumer complaints?

Legacy Customer Management Group, LLC has a 33% timely response rate to CFPB complaints. Consumers disputed the company's response in 0% of cases.

In how many states does Legacy Customer Management Group, LLC operate?

Legacy Customer Management Group, LLC has received CFPB complaints from consumers in 7 states, with the most complaints from California (2 complaints).

This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.

Legacy Customer Management Group, LLC - Debt Collector Complaint Profile

CFPB complaint profile across 7 states, reputation grade D.

Compiled by PlainCollector

Took or threatened to take negative or legal action

2
Communication tactics

2
Disclosure verification of debt

2
False statements or representation

1
Cont'd attempts collect debt not owed

1
Taking/threatening an illegal action

1

Data updated September 2026

CFPB complaint disposition

CCDB record legacy-customer-management-group-llc Legacy Customer Management Group, LLC

Grade D · 9 CFPB filings · 33% timely · lead issue: Took or threatened to take negative or legal action · vol #2618 · compose #3783

VOL 9
GRADE D
12MO 3
STATES 7
TIMELY 33%
DISPUTE 0%
ISSUE Took or threatened to take…
RANK #2,618
COMPOSE #3,783

Volume peers

Nearest volume peer: 1st Results Billings & Collections, Inc. (9 complaints)

CFPB complaint volume neighbourhood (this collector + nearest volume peers)

Legacy Customer Management Group, LLC's 9 CFPB complaints sit next to 1st Results Billings & Collections, Inc. on the volume neighbourhood; peer NAMES stay, and disposition VALUES are this collector's. Grades compare collectors to each other - a complaint is a filing, not a proven violation. How to read a complaint count →

Spiky monthly series

California is the plurality state for Legacy Customer Management Group, LLC (22.2%)

The 2016-05 spike coincides with a 1,165-place gap between volume rank #2,618 and composite #3,783. Corpus placement method.

Plurality state: California 22.2%; Mid-band (15–30%) · 7 states with ≥1 filing
Spike month: 2016-05 16.7%; 3 filings that month · spiky (≥15% of series)
Divergent corpus ranks: #2,618 volume; #3,783 composite; Cleanest-composite ladder is 1,165 places worse than volume

How does Legacy Customer Management Group, LLC compare to its peers?

How does Legacy Customer Management Group, LLC compare? Versus a similar-volume peer and the national average (collectors with ≥50 total complaints), drawn from 10 collectors with a comparable complaint count

Legacy Customer Manage… National average

Complaints (last 12 mo)lower is better

268

Timely-response ratehigher is better

33%

100%

91%

Consumer-dispute ratelower is better

19%

Source: CFPB Consumer Complaint Database.

Complaint Trend (24 months)

2015-10 2020-02

Issue Detail Breakdown

Issue	Complaints
Took or threatened to take negative or legal action	2
Communication tactics	2
Disclosure verification of debt	2
False statements or representation	1
Cont'd attempts collect debt not owed	1
Taking/threatening an illegal action	1

Where do complaints against Legacy Customer Management Group, LLC come from?

Legacy Customer Management Group, LLC's own per-state count, not a national baseline.

California

2
Missouri

2
Arizona

1
Florida

1
New Mexico

1
Ohio

1
Pennsylvania

1

Compare beyond geography

Nationwide peers by volume & timely response

Two PlainCollector-derived comparison paths for Legacy Customer Management Group, LLC: nearest all-time CFPB complaint volume and nearest CFPB timely-response rate among collectors with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.

Similar filing volume

Nearest collectors by total CFPB complaints. This record: 9.

4 peers

Know your rights before responding to Legacy Customer Management Group, LLC: FDCPA rights guide · debt validation letter · rights library.

Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector

According to the Consumer Financial Protection Bureau's Consumer Complaint Database, 1,139,236 debt collection complaints are represented in the current PlainCollector snapshot. See our methodology for how PlainCollector computes each company's reputation grade from this data.

Every figure on PlainCollector is rendered directly from federal source data, no number is typed in by an editor. This page draws directly on federal source data, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.