This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.

CFPB complaint data Grade D 9 complaints

Legacy Customer Management Group, LLC - Debt Collector Complaint Profile

CFPB complaint profile across 7 states, reputation grade D.

Complaints by issue type

What consumers report about Legacy Customer Management Group, LLC

complaints
Source CFPB Consumer Complaint Database
Subscribe to complaint changes (RSS)

Data updated September 2026

CFPB complaint disposition

CCDB record legacy-customer-management-group-llc Legacy Customer Management Group, LLC

Grade D · 9 CFPB filings · 33% timely · lead issue: Took or threatened to take negative or legal action

  • VOL 9
  • GRADE D
  • 12MO 3
  • STATES 7
  • TIMELY 33%
  • DISPUTE 0%
  • ISSUE Took or threatened to take…
  • RANK #2,618
  • COMPOSE Not ranked

Volume peers

Nearest volume peer: 1st Results Billings & Collections, Inc. (9 complaints)

1st Results Billings & Collections, Inc.1st Results Billings & Colle…92233 Paradise Road LLC2233 Paradise Road LLC9A-1 Premium Acceptance, Inc.A-1 Premium Acceptance, Inc.9Account Control BureauAccount Control Bureau9Legacy Customer Management Group, LLC (this)Legacy Customer Management G…9
CFPB complaint volume neighbourhood (this collector + nearest volume peers)

Legacy Customer Management Group, LLC's 9 CFPB complaints sit next to 1st Results Billings & Collections, Inc. on the volume neighbourhood; peer NAMES stay, and disposition VALUES are this collector's. Grades compare collectors to each other - a complaint is a filing, not a proven violation. How to read a complaint count →

How the 9 complaints break down

Every complaint issue type on record for Legacy Customer Management Group, LLC, not just the top ones shown above.

Reputation score breakdown

D
Composite reputation score
52.6/100
Legacy Customer Management Group, LLC

Blends complaint volume, timely-response rate, dispute rate, and recent trend from the CFPB Consumer Complaint Database into one comparable 0-100 score. Not an official CFPB rating and not a finding of wrongdoing — see methodology for the exact formula.

Complaint volume C
9
Fewer complaints relative to graded peers scores higher; volume reflects footprint as much as conduct.
Timely response D
33%
Share of complaints answered inside the CFPB’s 15-day window.
Dispute rate A
0%
Share of company responses the consumer disputed as inadequate; lower is better.
Recent trend D
Rising
Whether the last 12 months of complaints are rising, stable, or falling vs the prior period.

Spiky monthly series

California is the plurality state for Legacy Customer Management Group, LLC (22.2%)

Peak share is this collector's company_monthly maximum divided by its own stored monthly total. Corpus placement method.

Plurality state
California 22.2%
Mid-band (15–30%) · 7 states with ≥1 filing
Spike month
2016-05 16.7%
3 filings that month · spiky (≥15% of series)
Corpus ranks
#2,618 volume
Composite not ranked (fewer than 200 complaints)
Volume rank among 5,420 collectors

How does Legacy Customer Management Group, LLC compare to its peers?

How does Legacy Customer Management Group, LLC compare? Versus a similar-volume peer and the national average (collectors with ≥50 total complaints), drawn from 10 collectors with a comparable complaint count
Legacy Customer Management Group, LLC National average
Complaints (last 12 mo)lower is better
3
0
268
Timely-response ratehigher is better
33%
100%
91%
Consumer-dispute ratelower is better
0%
0%
19%

Source: CFPB Consumer Complaint Database.

Response speed vs. dispute rate, among similar-volume collectors

Timely response and dispute rate track only weakly together nationally (r=0.22 among collectors with 5+ complaints): answering promptly does not reliably buy Legacy Customer Management Group, LLC a lower dispute rate.

Source: CFPB Consumer Complaint Database 2×2 strategic matrix plotting 5 entities by Timely response rate (%) (X) and Dispute rate (%) (Y), with a crosshair dividing the plot into four quadrants. Responsive but disputedSlow & disputedResponsive & trustedSlow but undisputed 20%40%60%80%100%120% 0%10%20%30% Timely response rate (%) Dispute rate (%) Legacy Customer Management Group, LLC vs. 4 similar-volume peers, by response speed and dispute rate Legacy Customer Management Group, LLCLaw Offices of Ed Overcash, LLCLiberty Credit Services, Inc.Law Office of Regent and AssociatesMidwest Finance Corporation
Source: CFPB Consumer Complaint Database

Legacy Customer Management Group, LLC's complaint volume in context

Legacy Customer Management Group, LLC vs all collectors by complaint volume

Where this collector's total CFPB complaint count sits among every tracked debt collector (volume, not a quality ranking)

9 52nd percentile higher than 52% of 5,420 collectors

0–20: 3,504 collectors (65%). This entry sits in this band. 20–40: 565 collectors (10%). Above this entry. 40–60: 260 collectors (5%). Above this entry. 60–80: 163 collectors (3%). Above this entry. 80–100: 112 collectors (2%). Above this entry. 100–120: 63 collectors (1%). Above this entry. 120–140: 67 collectors (1%). Above this entry. 140–160: 53 collectors (1%). Above this entry. 160–180: 42 collectors (1%). Above this entry. 180–200: 55 collectors (1%). Above this entry. 200–220: 536 collectors (10%). Above this entry. Legacy Customer Management Group, LLC 0 220 tracked debt collectors, bucketed by value

Each bar is a band; taller bars hold more collectors. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count, share, and where it sits relative to this entry.

Source CFPB Consumer Complaint Database · September 2026

Complaint Trend (24 months)

Rising ↑
2015-10 2020-02

Issue Detail Breakdown

Issue Complaints
Took or threatened to take negative or legal action
2
Communication tactics
2
Disclosure verification of debt
2
False statements or representation
1
Cont'd attempts collect debt not owed
1
Taking/threatening an illegal action
1

Where do complaints against Legacy Customer Management Group, LLC come from?

Legacy Customer Management Group, LLC's own per-state count, not a national baseline.

Top states by complaints against Legacy Customer Management Group, LLC

Across 7 states with at least one filing

complaints
Source CFPB Consumer Complaint Database

Compare beyond geography

Nationwide peers by volume & timely response

Two PlainCollector-derived comparison paths for Legacy Customer Management Group, LLC: nearest all-time CFPB complaint volume and nearest CFPB timely-response rate among collectors with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.

Similar filing volume

Nearest collectors by total CFPB complaints. This record: 9.

4 peers

Know your rights before responding to Legacy Customer Management Group, LLC: FDCPA rights guide · debt validation letter · rights library.

Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector

According to the Consumer Financial Protection Bureau's Consumer Complaint Database, 1,139,236 debt collection complaints are represented in the current PlainCollector snapshot. See our methodology for how PlainCollector computes each company's reputation grade from this data.

Every figure on PlainCollector is rendered directly from federal source data, no number is typed in by an editor. This page draws directly on federal source data, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.