Total CFPB complaints
6
All-time across CCDB intake
This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.
2026 CFPB data Public-data reference. FDCPA reference 6 complaints
Lansing Professional Business Bureau,Inc — Debt Collector Complaint Profile
CFPB complaint profile across 2 states. Updated as new federal complaint data lands in the upstream Consumer Complaint Database.
Complaints by issue type
What consumers report about Lansing Professional Business Bureau,Inc
- Attempts to collect debt not owed
Attempts to collect debt not owed
2 complaints
- Communication tactics
Communication tactics
2 complaints
- Cont'd attempts collect debt not owed
Cont'd attempts collect debt not owed
1 complaints
- Improper contact or sharing of info
Improper contact or sharing of info
1 complaints
B
Grade B · 67.2/100 composite
This collector has a good complaint record with relatively few complaints and responsive customer service.
What do CFPB complaints reveal about Lansing Professional Business Bureau,Inc?
Lansing Professional Business Bureau,Inc has accumulated 6 total CFPB complaints across 2 states, with 0 filed in the most recent 12 months against 6 historical complaints before that window. The trailing-12-month volume represents 0.0% of the full complaint history, a stable pattern that indicates a mature dispute profile with predictable monthly volumes.
The dominant consumer grievance logged with the CFPB is "Attempts to collect debt not owed", narrowing to "Debt was paid", which aligns with FDCPA-regulated conduct and signals the operational area most likely to trigger regulator scrutiny. The company posts a 83% timely-response rate against a 33% consumer-dispute-after-response rate, a pairing that calibrates how well its complaint-resolution workflow holds up once a consumer pushes back.
Complaints have been recorded across 2 states, led by Michigan with 5 and Ohio with 1, which matches a multi-state collection footprint rather than a regional operation. Normalized against the full CFPB collector database, the reputation score of 67.2/100 places Lansing Professional Business Bureau,Inc in grade band B, a tier reached by blending complaint volume, response timeliness, dispute rates, and issue severity into a single comparable metric.
Complaint Summary
Last 12 months
0
0.0% of total history
Stable →
States active
2
Distinct state filings
Timely response rate
83%
Within CFPB SLA window
Consumer disputes
33%
After company response
Reputation grade
B
67.2/100 composite
Response-quality profile
How Lansing Professional Business Bureau,Inc performs on CFPB resolution-quality metrics versus a fleet average benchmark drawn from the full debt-collection vertical.
Timely response within SLA 83.3%
Vertical avg
CFPB requires companies to respond within 15 days for most complaints; 60 days for credit-reporting.
Consumer dispute rate (post-response) 66.7%
Vertical avg
Lower is better. The percentage of consumers who flagged the company's response as unsatisfactory.
State coverage breadth 3.6%
Share of US states + territories with at least one filed complaint against this collector.
How does Lansing Professional Business Bureau,Inc compare to its peers?
Lansing Professional B… National average
Complaints (last 12 mo)lower is better
Timely-response ratehigher is better
Consumer-dispute ratelower is better
Source: CFPB Consumer Complaint Database. Complaints reflect consumer reports, not proven violations.
Complaint Trend (24 months)
2014-05 2023-03
Top Consumer Issues
Attempts to collect debt not owed2 (%)
Cont'd attempts collect debt not owed1 (%)
Communication tactics2 (%)
Improper contact or sharing of info1 (%)
Most common issue: Attempts to collect debt not owed — Debt was paid
Know Your Rights
If this company is contacting you, you have rights under the FDCPA. They must stop contacting you if you send a written cease-communication request. You can also request written validation of the debt within 30 days.
Issue Detail Breakdown
| Issue | Sub-Issue | Complaints |
|---|---|---|
| Attempts to collect debt not owed | Debt was paid | 2 |
| Cont'd attempts collect debt not owed | Debt is not mine | 1 |
| Communication tactics | Frequent or repeated calls | 1 |
| Improper contact or sharing of info | Talked to a third party about my debt | 1 |
| Communication tactics | Used obscene/profane/abusive language | 1 |
Where do complaints against Lansing Professional Business Bureau,Inc come from?
The states where consumers have filed the most CFPB complaints against Lansing Professional Business Bureau,Inc. Every figure is the company's own complaint count in that state — not a national baseline.
Top states by complaints against Lansing Professional Business Bureau,Inc
Across 2 states with at least one filing
- Michigan
Michigan
5 complaints
- Ohio 1
Ohio
1 complaints
Frequently Asked Questions
What is the most common complaint against Lansing Professional Business Bureau,Inc? ▼
The most common issue consumers report about Lansing Professional Business Bureau,Inc is "Attempts to collect debt not owed", specifically "Debt was paid". This is based on 6 complaints filed with the CFPB.
Are complaints against Lansing Professional Business Bureau,Inc increasing or decreasing? ▼
Complaints against Lansing Professional Business Bureau,Inc have been stable. The company received 0 complaints in the last 12 months.
What is Lansing Professional Business Bureau,Inc's reputation grade? ▼
Lansing Professional Business Bureau,Inc has a reputation grade of B (score: 67.2/100). This collector has a good complaint record with relatively few complaints and responsive customer service.
Does Lansing Professional Business Bureau,Inc respond to consumer complaints? ▼
Lansing Professional Business Bureau,Inc has a 83% timely response rate to CFPB complaints. Consumers disputed the company's response in 33% of cases.
In how many states does Lansing Professional Business Bureau,Inc operate? ▼
Lansing Professional Business Bureau,Inc has received CFPB complaints from consumers in 2 states, with the most complaints from Michigan (5 complaints).
What can I do if Lansing Professional Business Bureau,Inc is contacting me? ▼
Under the Fair Debt Collection Practices Act (FDCPA), you have the right to request written debt validation within 30 days of first contact. You can also send a cease-communication letter to stop calls. If Lansing Professional Business Bureau,Inc violates the FDCPA, you may be able to sue for damages up to $1,000 plus attorney fees.
Consumer Guides
Primary source data
Read our methodology — how this data is sourced, computed, and verified.
Related
Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector Editorial
| Publisher | Kiznis Studio |
| Sources | the CFPB Consumer Complaint Database |