Total CFPB complaints
207
All-time across CCDB intake
This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.
2026 CFPB data Public-data reference. FDCPA reference 207 complaints
LANIER COLLECTIONS AGENCY AND SERVICES INC — Debt Collector Complaint Profile
CFPB complaint profile across 11 states. Updated as new federal complaint data lands in the upstream Consumer Complaint Database.
Complaints by issue type
What consumers report about LANIER COLLECTIONS AGENCY AND SERVICES INC
- Attempts to collect debt not owed
Attempts to collect debt not owed
106 complaints
- Written notification about debt
Written notification about debt
58 complaints
- False statements or representation 12
False statements or representation
12 complaints
- Took or threatened to take negative or legal action 7
Took or threatened to take negative or legal action
7 complaints
- Communication tactics 6
Communication tactics
6 complaints
- Disclosure verification of debt 5
Disclosure verification of debt
5 complaints
D
Grade D · 58.5/100 composite
This collector has a poor complaint record with above-average complaints and below-average response rates.
What do CFPB complaints reveal about LANIER COLLECTIONS AGENCY AND SERVICES INC?
LANIER COLLECTIONS AGENCY AND SERVICES INC has accumulated 207 total CFPB complaints across 11 states, with 13 filed in the most recent 12 months against 194 historical complaints before that window. The trailing-12-month volume represents 6.3% of the full complaint history, a stable pattern that indicates a mature dispute profile with predictable monthly volumes.
The dominant consumer grievance logged with the CFPB is "Attempts to collect debt not owed", narrowing to "Debt is not yours", which aligns with FDCPA-regulated conduct and signals the operational area most likely to trigger regulator scrutiny. The company posts a 96% timely-response rate against a 15% consumer-dispute-after-response rate, a pairing that calibrates how well its complaint-resolution workflow holds up once a consumer pushes back.
Complaints have been recorded across 11 states, led by Georgia with 148 and South Carolina with 18, which matches a multi-state collection footprint rather than a regional operation. Normalized against the full CFPB collector database, the reputation score of 58.5/100 places LANIER COLLECTIONS AGENCY AND SERVICES INC in grade band D, a tier reached by blending complaint volume, response timeliness, dispute rates, and issue severity into a single comparable metric.
Complaint Summary
Last 12 months
13
6.3% of total history
Stable →
States active
11
Distinct state filings
Timely response rate
96%
Within CFPB SLA window
Consumer disputes
15%
After company response
Reputation grade
D
58.5/100 composite
Response-quality profile
How LANIER COLLECTIONS AGENCY AND SERVICES INC performs on CFPB resolution-quality metrics versus a fleet average benchmark drawn from the full debt-collection vertical.
Timely response within SLA 96.1%
Vertical avg
CFPB requires companies to respond within 15 days for most complaints; 60 days for credit-reporting.
Consumer dispute rate (post-response) 30.8%
Vertical avg
Lower is better. The percentage of consumers who flagged the company's response as unsatisfactory.
State coverage breadth 19.6%
Share of US states + territories with at least one filed complaint against this collector.
How does LANIER COLLECTIONS AGENCY AND SERVICES INC compare to its peers?
LANIER COLLECTIONS AGE… National average
Complaints (last 12 mo)lower is better
Timely-response ratehigher is better
Consumer-dispute ratelower is better
Source: CFPB Consumer Complaint Database. Complaints reflect consumer reports, not proven violations.
Complaint Trend (24 months)
2023-05 2026-03
Top Consumer Issues
Attempts to collect debt not owed106 (%)
Written notification about debt58 (%)
False statements or representation12 (%)
Took or threatened to take negative or legal action7 (%)
Disclosure verification of debt5 (%)
Communication tactics6 (%)
Most common issue: Attempts to collect debt not owed — Debt is not yours
Know Your Rights
If this company is contacting you, you have rights under the FDCPA. They must stop contacting you if you send a written cease-communication request. You can also request written validation of the debt within 30 days.
Issue Detail Breakdown
| Issue | Sub-Issue | Complaints |
|---|---|---|
| Attempts to collect debt not owed | Debt is not yours | 51 |
| Attempts to collect debt not owed | Debt was result of identity theft | 42 |
| Written notification about debt | Didn't receive enough information to verify debt | 40 |
| Written notification about debt | Didn't receive notice of right to dispute | 18 |
| Attempts to collect debt not owed | Debt was paid | 13 |
| False statements or representation | Attempted to collect wrong amount | 12 |
| Took or threatened to take negative or legal action | Threatened or suggested your credit would be damaged | 7 |
| Disclosure verification of debt | Right to dispute notice not received | 5 |
| Communication tactics | You told them to stop contacting you, but they keep trying | 4 |
| Communication tactics | Frequent or repeated calls | 2 |
Where do complaints against LANIER COLLECTIONS AGENCY AND SERVICES INC come from?
The states where consumers have filed the most CFPB complaints against LANIER COLLECTIONS AGENCY AND SERVICES INC. Every figure is the company's own complaint count in that state — not a national baseline.
Top states by complaints against LANIER COLLECTIONS AGENCY AND SERVICES INC
Across 11 states with at least one filing
- Georgia
Georgia
148 complaints
- South Carolina 18
South Carolina
18 complaints
- Florida 14
Florida
14 complaints
- California 8
California
8 complaints
- Texas 4
Texas
4 complaints
- Pennsylvania 3
Pennsylvania
3 complaints
- Mississippi 3
Mississippi
3 complaints
- Virginia 3
Virginia
3 complaints
Frequently Asked Questions
What is the most common complaint against LANIER COLLECTIONS AGENCY AND SERVICES INC? ▼
The most common issue consumers report about LANIER COLLECTIONS AGENCY AND SERVICES INC is "Attempts to collect debt not owed", specifically "Debt is not yours". This is based on 207 complaints filed with the CFPB.
Are complaints against LANIER COLLECTIONS AGENCY AND SERVICES INC increasing or decreasing? ▼
Complaints against LANIER COLLECTIONS AGENCY AND SERVICES INC have been stable. The company received 13 complaints in the last 12 months.
What is LANIER COLLECTIONS AGENCY AND SERVICES INC's reputation grade? ▼
LANIER COLLECTIONS AGENCY AND SERVICES INC has a reputation grade of D (score: 58.5/100). This collector has a poor complaint record with above-average complaints and below-average response rates.
Does LANIER COLLECTIONS AGENCY AND SERVICES INC respond to consumer complaints? ▼
LANIER COLLECTIONS AGENCY AND SERVICES INC has a 96% timely response rate to CFPB complaints. Consumers disputed the company's response in 15% of cases.
In how many states does LANIER COLLECTIONS AGENCY AND SERVICES INC operate? ▼
LANIER COLLECTIONS AGENCY AND SERVICES INC has received CFPB complaints from consumers in 11 states, with the most complaints from Georgia (148 complaints).
What can I do if LANIER COLLECTIONS AGENCY AND SERVICES INC is contacting me? ▼
Under the Fair Debt Collection Practices Act (FDCPA), you have the right to request written debt validation within 30 days of first contact. You can also send a cease-communication letter to stop calls. If LANIER COLLECTIONS AGENCY AND SERVICES INC violates the FDCPA, you may be able to sue for damages up to $1,000 plus attorney fees.
Consumer Guides
Primary source data
Read our methodology — how this data is sourced, computed, and verified.
Related
Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector Editorial
| Publisher | Kiznis Studio |
| Sources | the CFPB Consumer Complaint Database |