Total CFPB complaints
88
All-time across CCDB intake
This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.
2026 CFPB data Public-data reference. FDCPA reference 88 complaints
Lamont, Hanley & Associates, Inc. — Debt Collector Complaint Profile
CFPB complaint profile across 28 states. Updated as new federal complaint data lands in the upstream Consumer Complaint Database.
Complaints by issue type
What consumers report about Lamont, Hanley & Associates, Inc.
- Attempts to collect debt not owed
Attempts to collect debt not owed
25 complaints
- Cont'd attempts collect debt not owed
Cont'd attempts collect debt not owed
16 complaints
- Communication tactics
Communication tactics
11 complaints
- Disclosure verification of debt 8
Disclosure verification of debt
8 complaints
- Written notification about debt 6
Written notification about debt
6 complaints
- False statements or representation 4
False statements or representation
4 complaints
C
Grade C · 60.9/100 composite
This collector has an average complaint record with moderate complaint volumes and typical response rates.
What do CFPB complaints reveal about Lamont, Hanley & Associates, Inc.?
Lamont, Hanley & Associates, Inc. has accumulated 88 total CFPB complaints across 28 states, with 2 filed in the most recent 12 months against 86 historical complaints before that window. The trailing-12-month volume represents 2.3% of the full complaint history, a falling pattern that implies either tighter collection practices, portfolio sell-offs, or improved dispute handling.
The dominant consumer grievance logged with the CFPB is "Attempts to collect debt not owed", narrowing to "Debt is not yours", which aligns with FDCPA-regulated conduct and signals the operational area most likely to trigger regulator scrutiny. The company posts a 97% timely-response rate against a 17% consumer-dispute-after-response rate, a pairing that calibrates how well its complaint-resolution workflow holds up once a consumer pushes back.
Complaints have been recorded across 28 states, led by California with 21 and Florida with 12, which matches a multi-state collection footprint rather than a regional operation. Normalized against the full CFPB collector database, the reputation score of 60.9/100 places Lamont, Hanley & Associates, Inc. in grade band C, a tier reached by blending complaint volume, response timeliness, dispute rates, and issue severity into a single comparable metric.
Complaint Summary
Last 12 months
2
2.3% of total history
Falling ↓
States active
28
Distinct state filings
Timely response rate
97%
Within CFPB SLA window
Consumer disputes
17%
After company response
Reputation grade
C
60.9/100 composite
Response-quality profile
How Lamont, Hanley & Associates, Inc. performs on CFPB resolution-quality metrics versus a fleet average benchmark drawn from the full debt-collection vertical.
Timely response within SLA 96.6%
Vertical avg
CFPB requires companies to respond within 15 days for most complaints; 60 days for credit-reporting.
Consumer dispute rate (post-response) 34.1%
Vertical avg
Lower is better. The percentage of consumers who flagged the company's response as unsatisfactory.
State coverage breadth 50.0%
Share of US states + territories with at least one filed complaint against this collector.
How does Lamont, Hanley & Associates, Inc. compare to its peers?
Lamont, Hanley & Assoc… National average
Complaints (last 12 mo)lower is better
Timely-response ratehigher is better
Consumer-dispute ratelower is better
Source: CFPB Consumer Complaint Database. Complaints reflect consumer reports, not proven violations.
Complaint Trend (24 months)
2021-12 2026-02
Top Consumer Issues
Attempts to collect debt not owed25 (%)
Cont'd attempts collect debt not owed16 (%)
Communication tactics11 (%)
Disclosure verification of debt8 (%)
False statements or representation4 (%)
Written notification about debt6 (%)
Most common issue: Attempts to collect debt not owed — Debt is not yours
Know Your Rights
If this company is contacting you, you have rights under the FDCPA. They must stop contacting you if you send a written cease-communication request. You can also request written validation of the debt within 30 days.
Issue Detail Breakdown
| Issue | Sub-Issue | Complaints |
|---|---|---|
| Attempts to collect debt not owed | Debt is not yours | 13 |
| Attempts to collect debt not owed | Debt was paid | 12 |
| Cont'd attempts collect debt not owed | Debt is not mine | 10 |
| Communication tactics | Frequent or repeated calls | 8 |
| Disclosure verification of debt | Not given enough info to verify debt | 8 |
| Cont'd attempts collect debt not owed | Debt was paid | 6 |
| False statements or representation | Attempted to collect wrong amount | 4 |
| Written notification about debt | Didn't receive notice of right to dispute | 4 |
| Communication tactics | Used obscene, profane, or other abusive language | 3 |
| Written notification about debt | Didn't receive enough information to verify debt | 2 |
Where do complaints against Lamont, Hanley & Associates, Inc. come from?
The states where consumers have filed the most CFPB complaints against Lamont, Hanley & Associates, Inc.. Every figure is the company's own complaint count in that state — not a national baseline.
Top states by complaints against Lamont, Hanley & Associates, Inc.
Across 28 states with at least one filing
- California
California
21 complaints
- Florida
Florida
12 complaints
- New York 8
New York
8 complaints
- New Hampshire 6
New Hampshire
6 complaints
- Colorado 4
Colorado
4 complaints
- Massachusetts 3
Massachusetts
3 complaints
- Georgia 3
Georgia
3 complaints
- Pennsylvania 3
Pennsylvania
3 complaints
Frequently Asked Questions
What is the most common complaint against Lamont, Hanley & Associates, Inc.? ▼
The most common issue consumers report about Lamont, Hanley & Associates, Inc. is "Attempts to collect debt not owed", specifically "Debt is not yours". This is based on 88 complaints filed with the CFPB.
Are complaints against Lamont, Hanley & Associates, Inc. increasing or decreasing? ▼
Complaints against Lamont, Hanley & Associates, Inc. are falling. The company received 2 complaints in the last 12 months, showing improvement over prior periods.
What is Lamont, Hanley & Associates, Inc.'s reputation grade? ▼
Lamont, Hanley & Associates, Inc. has a reputation grade of C (score: 60.9/100). This collector has an average complaint record with moderate complaint volumes and typical response rates.
Does Lamont, Hanley & Associates, Inc. respond to consumer complaints? ▼
Lamont, Hanley & Associates, Inc. has a 97% timely response rate to CFPB complaints. Consumers disputed the company's response in 17% of cases.
In how many states does Lamont, Hanley & Associates, Inc. operate? ▼
Lamont, Hanley & Associates, Inc. has received CFPB complaints from consumers in 28 states, with the most complaints from California (21 complaints).
What can I do if Lamont, Hanley & Associates, Inc. is contacting me? ▼
Under the Fair Debt Collection Practices Act (FDCPA), you have the right to request written debt validation within 30 days of first contact. You can also send a cease-communication letter to stop calls. If Lamont, Hanley & Associates, Inc. violates the FDCPA, you may be able to sue for damages up to $1,000 plus attorney fees.
Consumer Guides
Primary source data
Read our methodology — how this data is sourced, computed, and verified.
Related
Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector Editorial
| Publisher | Kiznis Studio |
| Sources | the CFPB Consumer Complaint Database |