Total CFPB complaints
63
All-time across CCDB intake
This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.
2026 CFPB data Public-data reference. FDCPA reference 63 complaints
Kross, Lieberman & Stone, Inc. — Debt Collector Complaint Profile
CFPB complaint profile across 14 states. Updated as new federal complaint data lands in the upstream Consumer Complaint Database.
Complaints by issue type
What consumers report about Kross, Lieberman & Stone, Inc.
- Disclosure verification of debt
Disclosure verification of debt
13 complaints
- Cont'd attempts collect debt not owed
Cont'd attempts collect debt not owed
13 complaints
- Written notification about debt 4
Written notification about debt
4 complaints
- Took or threatened to take negative or legal action 4
Took or threatened to take negative or legal action
4 complaints
- False statements or representation 4
False statements or representation
4 complaints
- Communication tactics 4
Communication tactics
4 complaints
F
Grade F · 46.5/100 composite
This collector has a failing complaint record with very high complaint volumes and poor response rates.
What do CFPB complaints reveal about Kross, Lieberman & Stone, Inc.?
Kross, Lieberman & Stone, Inc. has accumulated 63 total CFPB complaints across 14 states, with 0 filed in the most recent 12 months against 63 historical complaints before that window. The trailing-12-month volume represents 0.0% of the full complaint history, a stable pattern that indicates a mature dispute profile with predictable monthly volumes.
The dominant consumer grievance logged with the CFPB is "Disclosure verification of debt", narrowing to "Not given enough info to verify debt", which aligns with FDCPA-regulated conduct and signals the operational area most likely to trigger regulator scrutiny. The company posts a 46% timely-response rate against a 9% consumer-dispute-after-response rate, a pairing that calibrates how well its complaint-resolution workflow holds up once a consumer pushes back.
Complaints have been recorded across 14 states, led by North Carolina with 32 and Georgia with 6, which matches a multi-state collection footprint rather than a regional operation. Normalized against the full CFPB collector database, the reputation score of 46.5/100 places Kross, Lieberman & Stone, Inc. in grade band F, a tier reached by blending complaint volume, response timeliness, dispute rates, and issue severity into a single comparable metric.
Complaint Summary
Last 12 months
0
0.0% of total history
Stable →
States active
14
Distinct state filings
Timely response rate
46%
Within CFPB SLA window
Consumer disputes
9%
After company response
Reputation grade
F
46.5/100 composite
Response-quality profile
How Kross, Lieberman & Stone, Inc. performs on CFPB resolution-quality metrics versus a fleet average benchmark drawn from the full debt-collection vertical.
Timely response within SLA 46.0%
Vertical avg
CFPB requires companies to respond within 15 days for most complaints; 60 days for credit-reporting.
Consumer dispute rate (post-response) 18.2%
Vertical avg
Lower is better. The percentage of consumers who flagged the company's response as unsatisfactory.
State coverage breadth 25.0%
Share of US states + territories with at least one filed complaint against this collector.
How does Kross, Lieberman & Stone, Inc. compare to its peers?
Kross, Lieberman & Sto… National average
Complaints (last 12 mo)lower is better
Timely-response ratehigher is better
Consumer-dispute ratelower is better
Source: CFPB Consumer Complaint Database. Complaints reflect consumer reports, not proven violations.
Complaint Trend (24 months)
2016-02 2018-07
Top Consumer Issues
Disclosure verification of debt13 (%)
Cont'd attempts collect debt not owed13 (%)
Written notification about debt4 (%)
Took or threatened to take negative or legal action4 (%)
False statements or representation4 (%)
Communication tactics4 (%)
Attempts to collect debt not owed3 (%)
Most common issue: Disclosure verification of debt — Not given enough info to verify debt
Know Your Rights
If this company is contacting you, you have rights under the FDCPA. They must stop contacting you if you send a written cease-communication request. You can also request written validation of the debt within 30 days.
Issue Detail Breakdown
| Issue | Sub-Issue | Complaints |
|---|---|---|
| Disclosure verification of debt | Not given enough info to verify debt | 10 |
| Cont'd attempts collect debt not owed | Debt is not mine | 5 |
| Written notification about debt | Didn't receive enough information to verify debt | 4 |
| Cont'd attempts collect debt not owed | Debt was paid | 4 |
| Took or threatened to take negative or legal action | Threatened or suggested your credit would be damaged | 4 |
| False statements or representation | Attempted to collect wrong amount | 4 |
| Cont'd attempts collect debt not owed | Debt resulted from identity theft | 4 |
| Communication tactics | Frequent or repeated calls | 4 |
| Disclosure verification of debt | Right to dispute notice not received | 3 |
| Attempts to collect debt not owed | Debt was paid | 3 |
Where do complaints against Kross, Lieberman & Stone, Inc. come from?
The states where consumers have filed the most CFPB complaints against Kross, Lieberman & Stone, Inc.. Every figure is the company's own complaint count in that state — not a national baseline.
Top states by complaints against Kross, Lieberman & Stone, Inc.
Across 14 states with at least one filing
- North Carolina
North Carolina
32 complaints
- Georgia 6
Georgia
6 complaints
- Ohio 5
Ohio
5 complaints
- California 4
California
4 complaints
- South Carolina 3
South Carolina
3 complaints
- Texas 3
Texas
3 complaints
- Arizona 2
Arizona
2 complaints
- Alabama 2
Alabama
2 complaints
Frequently Asked Questions
What is the most common complaint against Kross, Lieberman & Stone, Inc.? ▼
The most common issue consumers report about Kross, Lieberman & Stone, Inc. is "Disclosure verification of debt", specifically "Not given enough info to verify debt". This is based on 63 complaints filed with the CFPB.
Are complaints against Kross, Lieberman & Stone, Inc. increasing or decreasing? ▼
Complaints against Kross, Lieberman & Stone, Inc. have been stable. The company received 0 complaints in the last 12 months.
What is Kross, Lieberman & Stone, Inc.'s reputation grade? ▼
Kross, Lieberman & Stone, Inc. has a reputation grade of F (score: 46.5/100). This collector has a failing complaint record with very high complaint volumes and poor response rates.
Does Kross, Lieberman & Stone, Inc. respond to consumer complaints? ▼
Kross, Lieberman & Stone, Inc. has a 46% timely response rate to CFPB complaints. Consumers disputed the company's response in 9% of cases.
In how many states does Kross, Lieberman & Stone, Inc. operate? ▼
Kross, Lieberman & Stone, Inc. has received CFPB complaints from consumers in 14 states, with the most complaints from North Carolina (32 complaints).
What can I do if Kross, Lieberman & Stone, Inc. is contacting me? ▼
Under the Fair Debt Collection Practices Act (FDCPA), you have the right to request written debt validation within 30 days of first contact. You can also send a cease-communication letter to stop calls. If Kross, Lieberman & Stone, Inc. violates the FDCPA, you may be able to sue for damages up to $1,000 plus attorney fees.
Consumer Guides
Primary source data
Read our methodology — how this data is sourced, computed, and verified.
Related
Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector Editorial
| Publisher | Kiznis Studio |
| Sources | the CFPB Consumer Complaint Database |