This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.

CFPB complaint data Grade F 60 complaints

Kross, Lieberman & Stone, Inc. - Debt Collector Complaint Profile

CFPB complaint profile across 12 states, reputation grade F.

Complaints by issue type

What consumers report about Kross, Lieberman & Stone, Inc.

complaints
Source CFPB Consumer Complaint Database
Subscribe to complaint changes (RSS)

Data updated September 2026

CFPB complaint disposition

CCDB record kross-lieberman-stone-inc Kross, Lieberman & Stone, Inc.

Grade F · 60 CFPB filings · 46% timely · lead issue: Disclosure verification of debt

  • VOL 60
  • GRADE F
  • 12MO 0
  • STATES 12
  • TIMELY 46%
  • DISPUTE 9%
  • ISSUE Disclosure verification of…
  • RANK #1,086
  • COMPOSE Not ranked

Volume peers

Nearest volume peer: Account Managers, Inc. (60 complaints)

Account Managers, Inc.Account Managers, Inc.60Collection Bureau Services, Inc.Collection Bureau Services, …60Credit Karma, LLCCredit Karma, LLC60Mendelson Law FirmMendelson Law Firm60Kross, Lieberman & Stone, Inc. (this)Kross, Lieberman & Stone, In…60
CFPB complaint volume neighbourhood (this collector + nearest volume peers)

Kross, Lieberman & Stone, Inc.'s 60 CFPB complaints sit next to Account Managers, Inc. on the volume neighbourhood; peer NAMES stay, and disposition VALUES are this collector's. Grades compare collectors to each other - a complaint is a filing, not a proven violation. How to read a complaint count →

How the 60 complaints break down

Every complaint issue type on record for Kross, Lieberman & Stone, Inc., not just the top ones shown above.

Reputation score breakdown

F
Composite reputation score
42.9/100
Kross, Lieberman & Stone, Inc.

Blends complaint volume, timely-response rate, dispute rate, and recent trend from the CFPB Consumer Complaint Database into one comparable 0-100 score. Not an official CFPB rating and not a finding of wrongdoing — see methodology for the exact formula.

Complaint volume D
60
Fewer complaints relative to graded peers scores higher; volume reflects footprint as much as conduct.
Timely response C
46%
Share of complaints answered inside the CFPB’s 15-day window.
Dispute rate A
9%
Share of company responses the consumer disputed as inadequate; lower is better.
Recent trend B
Falling
Whether the last 12 months of complaints are rising, stable, or falling vs the prior period.

State-heavy filing map

51.7% of Kross, Lieberman & Stone, Inc.'s CFPB filings land in North Carolina

Concentration is computed from this collector's company_states rows only, not a national baseline. Corpus placement method.

Dominant state
North Carolina 51.7%
31 of 60 filings · 12 states touched
Seasonal peak
2021-06 10.3%
8–15% band · 4 filings
Corpus ranks
#1,086 volume
Composite not ranked (fewer than 200 complaints)
Volume rank among 5,420 collectors

How does Kross, Lieberman & Stone, Inc. compare to its peers?

How does Kross, Lieberman & Stone, Inc. compare? Versus a similar-volume peer and the national average (collectors with ≥50 total complaints), drawn from 10 collectors with a comparable complaint count
Kross, Lieberman & Stone, Inc. National average
Complaints (last 12 mo)lower is better
0
21
268
Timely-response ratehigher is better
46%
91%
91%
Consumer-dispute ratelower is better
9%
0%
19%

Source: CFPB Consumer Complaint Database.

Response speed vs. dispute rate, among similar-volume collectors

Timely response and dispute rate track only weakly together nationally (r=0.22 among collectors with 5+ complaints): answering promptly does not reliably buy Kross, Lieberman & Stone, Inc. a lower dispute rate.

Source: CFPB Consumer Complaint Database 2×2 strategic matrix plotting 9 entities by Timely response rate (%) (X) and Dispute rate (%) (Y), with a crosshair dividing the plot into four quadrants. Responsive but disputedSlow & disputedResponsive & trustedSlow but undisputed 40%60%80%100%120% 0%10%20%30%40%50% Timely response rate (%) Dispute rate (%) Kross, Lieberman & Stone, Inc. vs. 8 similar-volume peers, by response speed and dispute rate Kross, Lieberman & Stone, Inc.Credit Karma, LLCMendelson Law FirmCollection Bureau Services, Inc.Account Managers, Inc.Talbot, Adams, & Moore, Inc.We Collect IncZarzaur and Schwartz, PCUnited Collection Service, Inc (FL)
Source: CFPB Consumer Complaint Database

Kross, Lieberman & Stone, Inc.'s complaint volume in context

Kross, Lieberman & Stone, Inc. vs all collectors by complaint volume

Where this collector's total CFPB complaint count sits among every tracked debt collector (volume, not a quality ranking)

60 Top 20% higher than 80% of 5,420 collectors

0–20: 3,504 collectors (65%). Below this entry. 20–40: 565 collectors (10%). Below this entry. 40–60: 260 collectors (5%). Below this entry. 60–80: 163 collectors (3%). This entry sits in this band. 80–100: 112 collectors (2%). Above this entry. 100–120: 63 collectors (1%). Above this entry. 120–140: 67 collectors (1%). Above this entry. 140–160: 53 collectors (1%). Above this entry. 160–180: 42 collectors (1%). Above this entry. 180–200: 55 collectors (1%). Above this entry. 200–220: 536 collectors (10%). Above this entry. Kross, Lieberman & Stone, Inc. 0 220 tracked debt collectors, bucketed by value

Each bar is a band; taller bars hold more collectors. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count, share, and where it sits relative to this entry.

Source CFPB Consumer Complaint Database · September 2026

Complaint Trend (24 months)

Falling ↓
2020-06 2023-12

Issue Detail Breakdown

Issue Complaints
Disclosure verification of debt
13
Cont'd attempts collect debt not owed
12
Communication tactics
8
False statements or representation
7
Attempts to collect debt not owed
6
Written notification about debt
6
Took or threatened to take negative or legal action
4
Improper contact or sharing of info
3
Taking/threatening an illegal action
1

Where do complaints against Kross, Lieberman & Stone, Inc. come from?

Kross, Lieberman & Stone, Inc.'s own per-state count, not a national baseline.

Top states by complaints against Kross, Lieberman & Stone, Inc.

Across 12 states with at least one filing

complaints
Source CFPB Consumer Complaint Database

Compare beyond geography

Nationwide peers by volume & timely response

Two PlainCollector-derived comparison paths for Kross, Lieberman & Stone, Inc.: nearest all-time CFPB complaint volume and nearest CFPB timely-response rate among collectors with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.

Similar filing volume

Nearest collectors by total CFPB complaints. This record: 60.

4 peers

Know your rights before responding to Kross, Lieberman & Stone, Inc.: FDCPA rights guide · debt validation letter · rights library.

Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector

According to the Consumer Financial Protection Bureau's Consumer Complaint Database, 1,139,236 debt collection complaints are represented in the current PlainCollector snapshot. See our methodology for how PlainCollector computes each company's reputation grade from this data.

Every figure on PlainCollector is rendered directly from federal source data, no number is typed in by an editor. This page draws directly on federal source data, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.