What is the most common complaint against Collection Bureau Services, Inc.?

The most common issue consumers report about Collection Bureau Services, Inc. is "Attempts to collect debt not owed", specifically "Attempted to collect wrong amount". This is based on 60 complaints filed with the CFPB.

Are complaints against Collection Bureau Services, Inc. increasing or decreasing?

Complaints against Collection Bureau Services, Inc. are falling. The company received 5 complaints in the last 12 months, showing improvement over prior periods.

What is Collection Bureau Services, Inc.'s reputation grade?

Collection Bureau Services, Inc. has a reputation grade of D (score: 51.4/100), PlainCollector's composite letter grade blending complaint volume, response timeliness, dispute rate, and complaint trend.

Does Collection Bureau Services, Inc. respond to consumer complaints?

Collection Bureau Services, Inc. has a 79% timely response rate to CFPB complaints. Consumers disputed the company's response in 21% of cases.

In how many states does Collection Bureau Services, Inc. operate?

Collection Bureau Services, Inc. has received CFPB complaints from consumers in 11 states, with the most complaints from Montana (41 complaints).

This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.

Collection Bureau Services, Inc. - Debt Collector Complaint Profile

CFPB complaint profile across 11 states, reputation grade D.

Compiled by PlainCollector

Attempts to collect debt not owed

18
Cont'd attempts collect debt not owed

12
False statements or representation

11
Took or threatened to take negative or legal action

8
Disclosure verification of debt

4
Communication tactics

3

Data updated September 2026

CFPB complaint disposition

CCDB record collection-bureau-services-inc Collection Bureau Services, Inc.

Grade D · 60 CFPB filings · 79% timely · lead issue: Attempts to collect debt not owed · vol #1084 · compose #3992

VOL 60
GRADE D
12MO 5
STATES 11
TIMELY 79%
DISPUTE 21%
ISSUE Attempts to collect debt n…
RANK #1,084
COMPOSE #3,992

Volume peers

Nearest volume peer: Account Managers, Inc. (60 complaints)

CFPB complaint volume neighbourhood (this collector + nearest volume peers)

Collection Bureau Services, Inc.'s 60 CFPB complaints sit next to Account Managers, Inc. on the volume neighbourhood; peer NAMES stay, and disposition VALUES are this collector's. Grades compare collectors to each other - a complaint is a filing, not a proven violation. How to read a complaint count →

State-heavy filing map

68.3% of Collection Bureau Services, Inc.'s CFPB filings land in Montana

High volume does not equal a clean composite: Collection Bureau Services, Inc. is volume #1,084 but composite #3,992, while Montana dominates the geography. Corpus placement method.

Dominant state: Montana 68.3%; 41 of 60 filings · 11 states touched
Seasonal peak: 2024-12 14.3%; 8–15% band · 5 filings
Divergent corpus ranks: #1,084 volume; #3,992 composite; Cleanest-composite ladder is 2,908 places worse than volume

How does Collection Bureau Services, Inc. compare to its peers?

How does Collection Bureau Services, Inc. compare? Versus a similar-volume peer and the national average (collectors with ≥50 total complaints), drawn from 10 collectors with a comparable complaint count

Collection Bureau Serv… National average

Complaints (last 12 mo)lower is better

268

Timely-response ratehigher is better

79%

95%

91%

Consumer-dispute ratelower is better

21%

25%

19%

Source: CFPB Consumer Complaint Database.

Complaint Trend (24 months)

2022-03 2026-03

Issue Detail Breakdown

Issue	Complaints
Attempts to collect debt not owed	18
Cont'd attempts collect debt not owed	12
False statements or representation	11
Took or threatened to take negative or legal action	8
Disclosure verification of debt	4
Communication tactics	3
Written notification about debt	2
Taking/threatening an illegal action	2

Where do complaints against Collection Bureau Services, Inc. come from?

Collection Bureau Services, Inc.'s own per-state count, not a national baseline.

Montana

41
Idaho

5
Texas

4
Washington

2
Florida

1
Minnesota

1
New Mexico

1
North Carolina

1

Compare beyond geography

Nationwide peers by volume & timely response

Two PlainCollector-derived comparison paths for Collection Bureau Services, Inc.: nearest all-time CFPB complaint volume and nearest CFPB timely-response rate among collectors with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.

Similar filing volume

Nearest collectors by total CFPB complaints. This record: 60.

4 peers

Know your rights before responding to Collection Bureau Services, Inc.: FDCPA rights guide · debt validation letter · rights library.

Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector

According to the Consumer Financial Protection Bureau's Consumer Complaint Database, 1,139,236 debt collection complaints are represented in the current PlainCollector snapshot. See our methodology for how PlainCollector computes each company's reputation grade from this data.

Every figure on PlainCollector is rendered directly from federal source data, no number is typed in by an editor. This page draws directly on federal source data, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.