This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.

CFPB complaint data Grade D 262 complaints

Keycorp - Debt Collector Complaint Profile

CFPB complaint profile across 30 states, reputation grade D.

Complaints by issue type

What consumers report about Keycorp

complaints
Source CFPB Consumer Complaint Database

Data updated July 2026

D

Grade D · 56.9/100 composite

This collector has a poor complaint record with above-average complaints and below-average response rates.

Based on consumer-filed CFPB complaints, not proven violations or a court finding of wrongdoing.

The verdict

A reputation grade of D: Keycorp ranks ahead of 31% of the 5,283 collectors PlainCollector grades - 69% keep a cleaner CFPB record, on 262 all-time complaints and a 100% timely-response rate.

31st pct
reputation rank of 5,283 graded collectors
262
CFPB complaints, all-time
100%
answered inside the CFPB window
27
in the last 12 months (falling)

Grades are relative: every collector is ranked against the others, so an A reflects a cleaner record than peers, not a clean bill of conduct. A complaint is a consumer filing, not a proven violation.

What do CFPB complaints reveal about Keycorp?

Keycorp has accumulated 262 total CFPB complaints across 30 states, with 27 filed in the most recent 12 months against 235 historical complaints before that window. The trailing-12-month volume represents 10.3% of the full complaint history, a falling pattern that implies either tighter collection practices, portfolio sell-offs, or improved dispute handling.

The dominant consumer grievance logged with the CFPB is "Attempts to collect debt not owed", narrowing to "Debt is not yours". The company posts a 100% timely-response rate against a 24% consumer-dispute-after-response rate.

Complaints have been recorded across 30 states, led by New York with 52 and Ohio with 40. Normalized against the full CFPB collector database, the reputation score of 56.9/100 places Keycorp in grade band D.

How to read a complaint count →

Complaint Summary

Total CFPB complaints

262

mid-volume (CCDB)

Last 12 months

27

10.3% of all-time complaints

Falling ↓

States active

30

multi-region footprint

Timely response rate

100%

excellent band

Consumer disputes

24%

elevated (vertical avg ~19%)

Reputation grade

D

56.9/100 composite

How does Keycorp's reputation rank nationally?

Reputation score vs. every graded collector

PlainCollector composite reputation score (0–100, higher = cleaner CFPB record)

57 31st percentile higher than 31% of 5,283 graded collectors

0–10: 0 graded collectors (0%). Below this entry. 10–20: 3 graded collectors (0%). Below this entry. 20–30: 29 graded collectors (1%). Below this entry. 30–40: 160 graded collectors (3%). Below this entry. 40–50: 583 graded collectors (11%). Below this entry. 50–60: 1,469 graded collectors (28%). This entry sits in this band. 60–70: 1,364 graded collectors (26%). Above this entry. 70–80: 871 graded collectors (16%). Above this entry. 80–90: 660 graded collectors (12%). Above this entry. 90–100: 144 graded collectors (3%). Above this entry. This collector 0 100 every graded collector, bucketed by value

Each bar is a band; taller bars hold more graded collectors. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count, share, and where it sits relative to this entry.

Source PlainCollector composite of CFPB Consumer Complaint Database · 2013–2026

Response-quality profile

Keycorp versus the debt-collection vertical average.

Timely response within SLA 99.6%
Vertical avg

CFPB requires companies to respond within 15 days for most complaints; 60 days for credit-reporting.

Consumer dispute rate (post-response) 24.3%
Vertical avg

Lower is better. The percentage of consumers who flagged the company's response as unsatisfactory.

State coverage breadth 53.6%

Share of US states + territories with at least one filed complaint against this collector.

How does Keycorp compare to its peers?

How does KEYCORP compare? Versus a similar-volume peer and the national average, drawn from 10 collectors with a comparable complaint count
KEYCORP National average
Complaints (last 12 mo)lower is better
27
0
268
Timely-response ratehigher is better
100%
98%
91%
Consumer-dispute ratelower is better
24%
8%
19%

Source: CFPB Consumer Complaint Database.

Complaint Trend (24 months)

2015-02 2017-12

Issue Detail Breakdown

Issue Sub-Issue Complaints
Attempts to collect debt not owed - 84
Communication tactics - 41
Took or threatened to take negative or legal action - 35
False statements or representation - 30
Written notification about debt - 24
Cont'd attempts collect debt not owed - 19
Disclosure verification of debt - 16
Improper contact or sharing of info - 8
Threatened to contact someone or share information improperly - 2
Taking/threatening an illegal action - 2

Where do complaints against Keycorp come from?

Keycorp's own per-state count, not a national baseline.

Top states by complaints against Keycorp

Across 30 states with at least one filing

complaints
Source CFPB Consumer Complaint Database

What to do if Keycorp contacts you

A grade of D signals how Keycorp's CFPB record compares to peers, here is how to act on it.

  • Demand written debt validation within 30 days of first contact, collectors must prove the debt is yours. Validation letter
  • Confirm the caller is really Keycorp and not an impostor before paying anything. Verify a collector
  • Know your FDCPA rights, you can stop calls and report harassment. Your rights
  • See how Keycorp ranks against every other collector by complaint record. Browse rankings

Complaint counts and grades reflect the public CFPB record, not a regulator's finding of wrongdoing or legal advice. For your specific situation, consult a licensed attorney.

Frequently Asked Questions

What is the most common complaint against Keycorp? ▼

The most common issue consumers report about Keycorp is "Attempts to collect debt not owed", specifically "Debt is not yours". This is based on 262 complaints filed with the CFPB.

Are complaints against Keycorp increasing or decreasing? ▼

Complaints against Keycorp are falling. The company received 27 complaints in the last 12 months, showing improvement over prior periods.

What is Keycorp's reputation grade? ▼

Keycorp has a reputation grade of D (score: 56.9/100), PlainCollector's composite letter grade blending complaint volume, response timeliness, dispute rate, and complaint trend.

Does Keycorp respond to consumer complaints? ▼

Keycorp has a 100% timely response rate to CFPB complaints. Consumers disputed the company's response in 24% of cases.

In how many states does Keycorp operate? ▼

Keycorp has received CFPB complaints from consumers in 30 states, with the most complaints from New York (52 complaints).

Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector Editorial

Every figure on PlainCollector is rendered directly from federal source data, no number is typed in by an editor. This page draws directly on federal source data, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.