Total CFPB complaints
256
All-time across CCDB intake
This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.
2026 CFPB data Public-data reference. FDCPA reference 256 complaints
KEYCORP — Debt Collector Complaint Profile
CFPB complaint profile across 29 states. Updated as new federal complaint data lands in the upstream Consumer Complaint Database.
Complaints by issue type
What consumers report about KEYCORP
- Attempts to collect debt not owed
Attempts to collect debt not owed
76 complaints
- Communication tactics 26
Communication tactics
26 complaints
- Took or threatened to take negative or legal action 21
Took or threatened to take negative or legal action
21 complaints
- False statements or representation 20
False statements or representation
20 complaints
- Written notification about debt 15
Written notification about debt
15 complaints
- Disclosure verification of debt 12
Disclosure verification of debt
12 complaints
D
Grade D · 56.9/100 composite
This collector has a poor complaint record with above-average complaints and below-average response rates.
What do CFPB complaints reveal about KEYCORP?
KEYCORP has accumulated 256 total CFPB complaints across 29 states, with 25 filed in the most recent 12 months against 231 historical complaints before that window. The trailing-12-month volume represents 9.8% of the full complaint history, a rising pattern that suggests escalating consumer friction rather than a legacy book of disputes.
The dominant consumer grievance logged with the CFPB is "Attempts to collect debt not owed", narrowing to "Debt is not yours", which aligns with FDCPA-regulated conduct and signals the operational area most likely to trigger regulator scrutiny. The company posts a 100% timely-response rate against a 24% consumer-dispute-after-response rate, a pairing that calibrates how well its complaint-resolution workflow holds up once a consumer pushes back.
Complaints have been recorded across 29 states, led by New York with 50 and Ohio with 41, which matches a multi-state collection footprint rather than a regional operation. Normalized against the full CFPB collector database, the reputation score of 56.9/100 places KEYCORP in grade band D, a tier reached by blending complaint volume, response timeliness, dispute rates, and issue severity into a single comparable metric.
Complaint Summary
Last 12 months
25
9.8% of total history
Rising ↑
States active
29
Distinct state filings
Timely response rate
100%
Within CFPB SLA window
Consumer disputes
24%
After company response
Reputation grade
D
56.9/100 composite
Response-quality profile
How KEYCORP performs on CFPB resolution-quality metrics versus a fleet average benchmark drawn from the full debt-collection vertical.
Timely response within SLA 99.6%
Vertical avg
CFPB requires companies to respond within 15 days for most complaints; 60 days for credit-reporting.
Consumer dispute rate (post-response) 48.6%
Vertical avg
Lower is better. The percentage of consumers who flagged the company's response as unsatisfactory.
State coverage breadth 51.8%
Share of US states + territories with at least one filed complaint against this collector.
How does KEYCORP compare to its peers?
KEYCORP National average
Complaints (last 12 mo)lower is better
Timely-response ratehigher is better
Consumer-dispute ratelower is better
Source: CFPB Consumer Complaint Database. Complaints reflect consumer reports, not proven violations.
Complaint Trend (24 months)
2023-12 2026-02
Top Consumer Issues
Attempts to collect debt not owed76 (%)
Communication tactics26 (%)
False statements or representation20 (%)
Written notification about debt15 (%)
Disclosure verification of debt12 (%)
Took or threatened to take negative or legal action21 (%)
Cont'd attempts collect debt not owed11 (%)
Most common issue: Attempts to collect debt not owed — Debt is not yours
Know Your Rights
If this company is contacting you, you have rights under the FDCPA. They must stop contacting you if you send a written cease-communication request. You can also request written validation of the debt within 30 days.
Issue Detail Breakdown
| Issue | Sub-Issue | Complaints |
|---|---|---|
| Attempts to collect debt not owed | Debt is not yours | 31 |
| Communication tactics | Frequent or repeated calls | 26 |
| Attempts to collect debt not owed | Debt was result of identity theft | 25 |
| False statements or representation | Attempted to collect wrong amount | 20 |
| Attempts to collect debt not owed | Debt was paid | 20 |
| Written notification about debt | Didn't receive enough information to verify debt | 15 |
| Disclosure verification of debt | Not given enough info to verify debt | 12 |
| Took or threatened to take negative or legal action | Seized or attempted to seize your property | 11 |
| Cont'd attempts collect debt not owed | Debt is not mine | 11 |
| Took or threatened to take negative or legal action | Threatened or suggested your credit would be damaged | 10 |
Where do complaints against KEYCORP come from?
The states where consumers have filed the most CFPB complaints against KEYCORP. Every figure is the company's own complaint count in that state — not a national baseline.
Top states by complaints against KEYCORP
Across 29 states with at least one filing
- New York
New York
50 complaints
- Ohio
Ohio
41 complaints
- New Jersey
New Jersey
25 complaints
- Washington 16
Washington
16 complaints
- Florida 15
Florida
15 complaints
- Oregon 13
Oregon
13 complaints
- California 13
California
13 complaints
- Pennsylvania 12
Pennsylvania
12 complaints
Frequently Asked Questions
What is the most common complaint against KEYCORP? ▼
The most common issue consumers report about KEYCORP is "Attempts to collect debt not owed", specifically "Debt is not yours". This is based on 256 complaints filed with the CFPB.
Are complaints against KEYCORP increasing or decreasing? ▼
Complaints against KEYCORP are rising. The company received 25 complaints in the last 12 months, indicating an upward trend in consumer issues.
What is KEYCORP's reputation grade? ▼
KEYCORP has a reputation grade of D (score: 56.9/100). This collector has a poor complaint record with above-average complaints and below-average response rates.
Does KEYCORP respond to consumer complaints? ▼
KEYCORP has a 100% timely response rate to CFPB complaints. Consumers disputed the company's response in 24% of cases.
In how many states does KEYCORP operate? ▼
KEYCORP has received CFPB complaints from consumers in 29 states, with the most complaints from New York (50 complaints).
What can I do if KEYCORP is contacting me? ▼
Under the Fair Debt Collection Practices Act (FDCPA), you have the right to request written debt validation within 30 days of first contact. You can also send a cease-communication letter to stop calls. If KEYCORP violates the FDCPA, you may be able to sue for damages up to $1,000 plus attorney fees.
Consumer Guides
Primary source data
Read our methodology — how this data is sourced, computed, and verified.
Related
Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector Editorial
| Publisher | Kiznis Studio |
| Sources | the CFPB Consumer Complaint Database |