This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.

CFPB complaint data Grade C 28 complaints

Kentucky Higher Education Assistance Authority - Debt Collector Complaint Profile

CFPB complaint profile across 15 states, reputation grade C.

Complaints by issue type

What consumers report about Kentucky Higher Education Assistance Authority

complaints
Source CFPB Consumer Complaint Database
Subscribe to complaint changes (RSS)

Data updated September 2026

CFPB complaint disposition

CCDB record kentucky-higher-education-assistance-authority Kentucky Higher Education Assistance Authority

Grade C · 28 CFPB filings · 89% timely · lead issue: Attempts to collect debt not owed

  • VOL 28
  • GRADE C
  • 12MO 6
  • STATES 15
  • TIMELY 89%
  • DISPUTE 17%
  • ISSUE Attempts to collect debt n…
  • RANK #1,595
  • COMPOSE Not ranked

Volume peers

Nearest volume peer: Access Capital Services, Inc. (28 complaints)

Access Capital Services, Inc.Access Capital Services, Inc.28Accounts Receivable Consultants Inc.Accounts Receivable Consulta…28Automobile Acceptance CorporationAutomobile Acceptance Corpor…28Brightwater Capital, LLCBrightwater Capital, LLC28Kentucky Higher Education Assistance Authority (this)Kentucky Higher Education As…28
CFPB complaint volume neighbourhood (this collector + nearest volume peers)

Kentucky Higher Education Assistance Authority's 28 CFPB complaints sit next to Access Capital Services, Inc. on the volume neighbourhood; peer NAMES stay, and disposition VALUES are this collector's. Grades compare collectors to each other - a complaint is a filing, not a proven violation. How to read a complaint count →

How the 28 complaints break down

Every complaint issue type on record for Kentucky Higher Education Assistance Authority, not just the top ones shown above.

Reputation score breakdown

C
Composite reputation score
60.3/100
Kentucky Higher Education Assistance Authority

Blends complaint volume, timely-response rate, dispute rate, and recent trend from the CFPB Consumer Complaint Database into one comparable 0-100 score. Not an official CFPB rating and not a finding of wrongdoing — see methodology for the exact formula.

Complaint volume D
28
Fewer complaints relative to graded peers scores higher; volume reflects footprint as much as conduct.
Timely response A
89%
Share of complaints answered inside the CFPB’s 15-day window.
Dispute rate A
17%
Share of company responses the consumer disputed as inadequate; lower is better.
Recent trend C
Stable
Whether the last 12 months of complaints are rising, stable, or falling vs the prior period.

Distributed filing map

Kentucky Higher Education Assistance Authority spreads filings across 15 states - Georgia leads at only 14.3%

Figures below come from this collector's company_states / company_monthly rows and corpus RankMaps. Corpus placement method.

Most-even geography
Lead state under 15%
Georgia still leads at 14.3% across 15 states
Seasonal peak
2025-04 14.3%
8–15% band · 3 filings
Corpus ranks
#1,595 volume
Composite not ranked (fewer than 200 complaints)
Volume rank among 5,420 collectors

How does Kentucky Higher Education Assistance Authority compare to its peers?

How does Kentucky Higher Education Assistance Authority compare? Versus a similar-volume peer and the national average (collectors with ≥50 total complaints), drawn from 10 collectors with a comparable complaint count
Kentucky Higher Education Assistance Authority National average
Complaints (last 12 mo)lower is better
6
2
268
Timely-response ratehigher is better
89%
100%
91%
Consumer-dispute ratelower is better
17%
25%
19%

Source: CFPB Consumer Complaint Database.

Response speed vs. dispute rate, among similar-volume collectors

Timely response and dispute rate track only weakly together nationally (r=0.22 among collectors with 5+ complaints): answering promptly does not reliably buy Kentucky Higher Education Assistance Authority a lower dispute rate.

Source: CFPB Consumer Complaint Database 2×2 strategic matrix plotting 6 entities by Timely response rate (%) (X) and Dispute rate (%) (Y), with a crosshair dividing the plot into four quadrants. Responsive but disputedSlow & disputedResponsive & trustedSlow but undisputed 85%90%95%100%105% 10%15%20%25%30%35% Timely response rate (%) Dispute rate (%) Kentucky Higher Education Assistance Authority vs. 5 similar-volume peers, by response speed and dispute rate Kentucky Higher Education Assistance AuthorityIOWA STUDENT LOAN LIQUIDITY CORPORATIONGo Capital Holdings, LLCMichael & Associates, PCPAID IN FULL, INC.Payment Resolution Services
Source: CFPB Consumer Complaint Database

Kentucky Higher Education Assistance Authority's complaint volume in context

Kentucky Higher Education Assistance Authority vs all collectors by complaint volume

Where this collector's total CFPB complaint count sits among every tracked debt collector (volume, not a quality ranking)

28 71st percentile higher than 71% of 5,420 collectors

0–20: 3,504 collectors (65%). Below this entry. 20–40: 565 collectors (10%). This entry sits in this band. 40–60: 260 collectors (5%). Above this entry. 60–80: 163 collectors (3%). Above this entry. 80–100: 112 collectors (2%). Above this entry. 100–120: 63 collectors (1%). Above this entry. 120–140: 67 collectors (1%). Above this entry. 140–160: 53 collectors (1%). Above this entry. 160–180: 42 collectors (1%). Above this entry. 180–200: 55 collectors (1%). Above this entry. 200–220: 536 collectors (10%). Above this entry. Kentucky Higher Education Assistance Authority 0 220 tracked debt collectors, bucketed by value

Each bar is a band; taller bars hold more collectors. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count, share, and where it sits relative to this entry.

Source CFPB Consumer Complaint Database · September 2026

Complaint Trend (24 months)

Stable →
2014-01 2026-02

Issue Detail Breakdown

Issue Complaints
Attempts to collect debt not owed
11
Written notification about debt
5
Took or threatened to take negative or legal action
4
Communication tactics
3
Cont'd attempts collect debt not owed
2
Disclosure verification of debt
2
Improper contact or sharing of info
1

Where do complaints against Kentucky Higher Education Assistance Authority come from?

Kentucky Higher Education Assistance Authority's own per-state count, not a national baseline.

Top states by complaints against Kentucky Higher Education Assistance Authority

Across 15 states with at least one filing

complaints
Source CFPB Consumer Complaint Database

Compare beyond geography

Nationwide peers by volume & timely response

Two PlainCollector-derived comparison paths for Kentucky Higher Education Assistance Authority: nearest all-time CFPB complaint volume and nearest CFPB timely-response rate among collectors with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.

Similar filing volume

Nearest collectors by total CFPB complaints. This record: 28.

4 peers

Know your rights before responding to Kentucky Higher Education Assistance Authority: FDCPA rights guide · debt validation letter · rights library.

Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector

According to the Consumer Financial Protection Bureau's Consumer Complaint Database, 1,139,236 debt collection complaints are represented in the current PlainCollector snapshot. See our methodology for how PlainCollector computes each company's reputation grade from this data.

Every figure on PlainCollector is rendered directly from federal source data, no number is typed in by an editor. This page draws directly on federal source data, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.