Total CFPB complaints
310
All-time across CCDB intake
This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.
2026 CFPB data Public-data reference. FDCPA reference 310 complaints
Johnson Mark LLC — Debt Collector Complaint Profile
CFPB complaint profile across 13 states. Updated as new federal complaint data lands in the upstream Consumer Complaint Database.
Complaints by issue type
What consumers report about Johnson Mark LLC
- Attempts to collect debt not owed
Attempts to collect debt not owed
70 complaints
- Took or threatened to take negative or legal action
Took or threatened to take negative or legal action
45 complaints
- Written notification about debt
Written notification about debt
44 complaints
- False statements or representation
False statements or representation
34 complaints
- Disclosure verification of debt 12
Disclosure verification of debt
12 complaints
- Communication tactics 11
Communication tactics
11 complaints
D
Grade D · 52.6/100 composite
This collector has a poor complaint record with above-average complaints and below-average response rates.
What do CFPB complaints reveal about Johnson Mark LLC?
Johnson Mark LLC has accumulated 310 total CFPB complaints across 13 states, with 86 filed in the most recent 12 months against 224 historical complaints before that window. The trailing-12-month volume represents 27.7% of the full complaint history, a rising pattern that suggests escalating consumer friction rather than a legacy book of disputes.
The dominant consumer grievance logged with the CFPB is "False statements or representation", narrowing to "Attempted to collect wrong amount", which aligns with FDCPA-regulated conduct and signals the operational area most likely to trigger regulator scrutiny. The company posts a 90% timely-response rate against a 26% consumer-dispute-after-response rate, a pairing that calibrates how well its complaint-resolution workflow holds up once a consumer pushes back.
Complaints have been recorded across 13 states, led by Utah with 77 and Arizona with 67, which matches a multi-state collection footprint rather than a regional operation. Normalized against the full CFPB collector database, the reputation score of 52.6/100 places Johnson Mark LLC in grade band D, a tier reached by blending complaint volume, response timeliness, dispute rates, and issue severity into a single comparable metric.
Complaint Summary
Last 12 months
86
27.7% of total history
Rising ↑
States active
13
Distinct state filings
Timely response rate
90%
Within CFPB SLA window
Consumer disputes
26%
After company response
Reputation grade
D
52.6/100 composite
Response-quality profile
How Johnson Mark LLC performs on CFPB resolution-quality metrics versus a fleet average benchmark drawn from the full debt-collection vertical.
Timely response within SLA 89.7%
Vertical avg
CFPB requires companies to respond within 15 days for most complaints; 60 days for credit-reporting.
Consumer dispute rate (post-response) 51.7%
Vertical avg
Lower is better. The percentage of consumers who flagged the company's response as unsatisfactory.
State coverage breadth 23.2%
Share of US states + territories with at least one filed complaint against this collector.
How does Johnson Mark LLC compare to its peers?
Johnson Mark LLC National average
Complaints (last 12 mo)lower is better
Timely-response ratehigher is better
Consumer-dispute ratelower is better
Source: CFPB Consumer Complaint Database. Complaints reflect consumer reports, not proven violations.
Complaint Trend (24 months)
2024-04 2026-03
Top Consumer Issues
False statements or representation34 (%)
Took or threatened to take negative or legal action45 (%)
Written notification about debt44 (%)
Attempts to collect debt not owed70 (%)
Disclosure verification of debt12 (%)
Communication tactics11 (%)
Most common issue: False statements or representation — Attempted to collect wrong amount
Know Your Rights
If this company is contacting you, you have rights under the FDCPA. They must stop contacting you if you send a written cease-communication request. You can also request written validation of the debt within 30 days.
Issue Detail Breakdown
| Issue | Sub-Issue | Complaints |
|---|---|---|
| False statements or representation | Attempted to collect wrong amount | 34 |
| Took or threatened to take negative or legal action | Sued you without properly notifying you of lawsuit | 30 |
| Written notification about debt | Didn't receive enough information to verify debt | 30 |
| Attempts to collect debt not owed | Debt is not yours | 29 |
| Attempts to collect debt not owed | Debt was result of identity theft | 22 |
| Attempts to collect debt not owed | Debt was paid | 19 |
| Took or threatened to take negative or legal action | Threatened to sue you for very old debt | 15 |
| Written notification about debt | Didn't receive notice of right to dispute | 14 |
| Disclosure verification of debt | Not given enough info to verify debt | 12 |
| Communication tactics | You told them to stop contacting you, but they keep trying | 11 |
Where do complaints against Johnson Mark LLC come from?
The states where consumers have filed the most CFPB complaints against Johnson Mark LLC. Every figure is the company's own complaint count in that state — not a national baseline.
Top states by complaints against Johnson Mark LLC
Across 13 states with at least one filing
- Utah
Utah
77 complaints
- Arizona
Arizona
67 complaints
- Oregon
Oregon
49 complaints
- Idaho
Idaho
35 complaints
- Texas
Texas
34 complaints
- Hawaii 25
Hawaii
25 complaints
- Colorado 11
Colorado
11 complaints
- California 4
California
4 complaints
Frequently Asked Questions
What is the most common complaint against Johnson Mark LLC? ▼
The most common issue consumers report about Johnson Mark LLC is "False statements or representation", specifically "Attempted to collect wrong amount". This is based on 310 complaints filed with the CFPB.
Are complaints against Johnson Mark LLC increasing or decreasing? ▼
Complaints against Johnson Mark LLC are rising. The company received 86 complaints in the last 12 months, indicating an upward trend in consumer issues.
What is Johnson Mark LLC's reputation grade? ▼
Johnson Mark LLC has a reputation grade of D (score: 52.6/100). This collector has a poor complaint record with above-average complaints and below-average response rates.
Does Johnson Mark LLC respond to consumer complaints? ▼
Johnson Mark LLC has a 90% timely response rate to CFPB complaints. Consumers disputed the company's response in 26% of cases.
In how many states does Johnson Mark LLC operate? ▼
Johnson Mark LLC has received CFPB complaints from consumers in 13 states, with the most complaints from Utah (77 complaints).
What can I do if Johnson Mark LLC is contacting me? ▼
Under the Fair Debt Collection Practices Act (FDCPA), you have the right to request written debt validation within 30 days of first contact. You can also send a cease-communication letter to stop calls. If Johnson Mark LLC violates the FDCPA, you may be able to sue for damages up to $1,000 plus attorney fees.
Consumer Guides
Primary source data
Read our methodology — how this data is sourced, computed, and verified.
Related
Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector Editorial
| Publisher | Kiznis Studio |
| Sources | the CFPB Consumer Complaint Database |