Total CFPB complaints
3
All-time across CCDB intake
This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.
2026 CFPB data Public-data reference. FDCPA reference 3 complaints
Jensen & Sullivan, LLC — Debt Collector Complaint Profile
CFPB complaint profile across 2 states. Updated as new federal complaint data lands in the upstream Consumer Complaint Database.
Complaints by issue type
What consumers report about Jensen & Sullivan, LLC
- Improper contact or sharing of info
Improper contact or sharing of info
1 complaints
- Took or threatened to take negative or legal action
Took or threatened to take negative or legal action
1 complaints
- False statements or representation
False statements or representation
1 complaints
F
Grade F · 51.1/100 composite
This collector has a failing complaint record with very high complaint volumes and poor response rates.
What do CFPB complaints reveal about Jensen & Sullivan, LLC?
Jensen & Sullivan, LLC has accumulated 3 total CFPB complaints across 2 states, with 0 filed in the most recent 12 months against 3 historical complaints before that window. The trailing-12-month volume represents 0.0% of the full complaint history, a falling pattern that implies either tighter collection practices, portfolio sell-offs, or improved dispute handling.
The dominant consumer grievance logged with the CFPB is "Improper contact or sharing of info", narrowing to "Contacted me after I asked not to", which aligns with FDCPA-regulated conduct and signals the operational area most likely to trigger regulator scrutiny. The company posts a 67% timely-response rate against a 100% consumer-dispute-after-response rate, a pairing that calibrates how well its complaint-resolution workflow holds up once a consumer pushes back.
Complaints have been recorded across 2 states, led by Utah with 2 and Wyoming with 1, which matches a multi-state collection footprint rather than a regional operation. Normalized against the full CFPB collector database, the reputation score of 51.1/100 places Jensen & Sullivan, LLC in grade band F, a tier reached by blending complaint volume, response timeliness, dispute rates, and issue severity into a single comparable metric.
Complaint Summary
Last 12 months
0
0.0% of total history
Falling ↓
States active
2
Distinct state filings
Timely response rate
67%
Within CFPB SLA window
Consumer disputes
100%
After company response
Reputation grade
F
51.1/100 composite
Response-quality profile
How Jensen & Sullivan, LLC performs on CFPB resolution-quality metrics versus a fleet average benchmark drawn from the full debt-collection vertical.
Timely response within SLA 66.7%
Vertical avg
CFPB requires companies to respond within 15 days for most complaints; 60 days for credit-reporting.
Consumer dispute rate (post-response) 100.0%
Vertical avg
Lower is better. The percentage of consumers who flagged the company's response as unsatisfactory.
State coverage breadth 3.6%
Share of US states + territories with at least one filed complaint against this collector.
How does Jensen & Sullivan, LLC compare to its peers?
Jensen & Sullivan, LLC National average
Complaints (last 12 mo)lower is better
Timely-response ratehigher is better
Consumer-dispute ratelower is better
Source: CFPB Consumer Complaint Database. Complaints reflect consumer reports, not proven violations.
Complaint Trend (24 months)
2015-10 2025-03
Top Consumer Issues
Improper contact or sharing of info1 (%)
Took or threatened to take negative or legal action1 (%)
False statements or representation1 (%)
Most common issue: Improper contact or sharing of info — Contacted me after I asked not to
Know Your Rights
If this company is contacting you, you have rights under the FDCPA. They must stop contacting you if you send a written cease-communication request. You can also request written validation of the debt within 30 days.
Issue Detail Breakdown
| Issue | Sub-Issue | Complaints |
|---|---|---|
| Improper contact or sharing of info | Contacted me after I asked not to | 1 |
| Took or threatened to take negative or legal action | Sued you without properly notifying you of lawsuit | 1 |
| False statements or representation | Attempted to collect wrong amount | 1 |
Where do complaints against Jensen & Sullivan, LLC come from?
The states where consumers have filed the most CFPB complaints against Jensen & Sullivan, LLC. Every figure is the company's own complaint count in that state — not a national baseline.
Top states by complaints against Jensen & Sullivan, LLC
Across 2 states with at least one filing
- Utah
Utah
2 complaints
- Wyoming
Wyoming
1 complaints
Frequently Asked Questions
What is the most common complaint against Jensen & Sullivan, LLC? ▼
The most common issue consumers report about Jensen & Sullivan, LLC is "Improper contact or sharing of info", specifically "Contacted me after I asked not to". This is based on 3 complaints filed with the CFPB.
Are complaints against Jensen & Sullivan, LLC increasing or decreasing? ▼
Complaints against Jensen & Sullivan, LLC are falling. The company received 0 complaints in the last 12 months, showing improvement over prior periods.
What is Jensen & Sullivan, LLC's reputation grade? ▼
Jensen & Sullivan, LLC has a reputation grade of F (score: 51.1/100). This collector has a failing complaint record with very high complaint volumes and poor response rates.
Does Jensen & Sullivan, LLC respond to consumer complaints? ▼
Jensen & Sullivan, LLC has a 67% timely response rate to CFPB complaints. Consumers disputed the company's response in 100% of cases.
In how many states does Jensen & Sullivan, LLC operate? ▼
Jensen & Sullivan, LLC has received CFPB complaints from consumers in 2 states, with the most complaints from Utah (2 complaints).
What can I do if Jensen & Sullivan, LLC is contacting me? ▼
Under the Fair Debt Collection Practices Act (FDCPA), you have the right to request written debt validation within 30 days of first contact. You can also send a cease-communication letter to stop calls. If Jensen & Sullivan, LLC violates the FDCPA, you may be able to sue for damages up to $1,000 plus attorney fees.
Consumer Guides
Primary source data
Read our methodology — how this data is sourced, computed, and verified.
Related
Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector Editorial
| Publisher | Kiznis Studio |
| Sources | the CFPB Consumer Complaint Database |