Total CFPB complaints
52
All-time across CCDB intake
This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.
2026 CFPB data Public-data reference. FDCPA reference 52 complaints
Jana Ferrell & Associates LLC — Debt Collector Complaint Profile
CFPB complaint profile across 6 states. Updated as new federal complaint data lands in the upstream Consumer Complaint Database.
Complaints by issue type
What consumers report about Jana Ferrell & Associates LLC
- Attempts to collect debt not owed
Attempts to collect debt not owed
19 complaints
- Took or threatened to take negative or legal action
Took or threatened to take negative or legal action
8 complaints
- Written notification about debt
Written notification about debt
8 complaints
- False statements or representation 4
False statements or representation
4 complaints
- Disclosure verification of debt 1
Disclosure verification of debt
1 complaints
- Cont'd attempts collect debt not owed 1
Cont'd attempts collect debt not owed
1 complaints
D
Grade D · 52.3/100 composite
This collector has a poor complaint record with above-average complaints and below-average response rates.
What do CFPB complaints reveal about Jana Ferrell & Associates LLC?
Jana Ferrell & Associates LLC has accumulated 52 total CFPB complaints across 6 states, with 9 filed in the most recent 12 months against 43 historical complaints before that window. The trailing-12-month volume represents 17.3% of the full complaint history, a rising pattern that suggests escalating consumer friction rather than a legacy book of disputes.
The dominant consumer grievance logged with the CFPB is "Attempts to collect debt not owed", narrowing to "Debt is not yours", which aligns with FDCPA-regulated conduct and signals the operational area most likely to trigger regulator scrutiny. The company posts a 85% timely-response rate against a 43% consumer-dispute-after-response rate, a pairing that calibrates how well its complaint-resolution workflow holds up once a consumer pushes back.
Complaints have been recorded across 6 states, led by Oklahoma with 39 and Texas with 9, which matches a multi-state collection footprint rather than a regional operation. Normalized against the full CFPB collector database, the reputation score of 52.3/100 places Jana Ferrell & Associates LLC in grade band D, a tier reached by blending complaint volume, response timeliness, dispute rates, and issue severity into a single comparable metric.
Complaint Summary
Last 12 months
9
17.3% of total history
Rising ↑
States active
6
Distinct state filings
Timely response rate
85%
Within CFPB SLA window
Consumer disputes
43%
After company response
Reputation grade
D
52.3/100 composite
Response-quality profile
How Jana Ferrell & Associates LLC performs on CFPB resolution-quality metrics versus a fleet average benchmark drawn from the full debt-collection vertical.
Timely response within SLA 84.6%
Vertical avg
CFPB requires companies to respond within 15 days for most complaints; 60 days for credit-reporting.
Consumer dispute rate (post-response) 85.7%
Vertical avg
Lower is better. The percentage of consumers who flagged the company's response as unsatisfactory.
State coverage breadth 10.7%
Share of US states + territories with at least one filed complaint against this collector.
How does Jana Ferrell & Associates LLC compare to its peers?
Jana Ferrell & Associa… National average
Complaints (last 12 mo)lower is better
Timely-response ratehigher is better
Consumer-dispute ratelower is better
Source: CFPB Consumer Complaint Database. Complaints reflect consumer reports, not proven violations.
Complaint Trend (24 months)
2021-02 2026-02
Top Consumer Issues
Attempts to collect debt not owed19 (%)
Took or threatened to take negative or legal action8 (%)
Written notification about debt8 (%)
False statements or representation4 (%)
Disclosure verification of debt1 (%)
Cont'd attempts collect debt not owed1 (%)
Threatened to contact someone or share information improperly1 (%)
Communication tactics1 (%)
Most common issue: Attempts to collect debt not owed — Debt is not yours
Know Your Rights
If this company is contacting you, you have rights under the FDCPA. They must stop contacting you if you send a written cease-communication request. You can also request written validation of the debt within 30 days.
Issue Detail Breakdown
| Issue | Sub-Issue | Complaints |
|---|---|---|
| Attempts to collect debt not owed | Debt is not yours | 15 |
| Took or threatened to take negative or legal action | Threatened or suggested your credit would be damaged | 8 |
| Written notification about debt | Didn't receive enough information to verify debt | 7 |
| Attempts to collect debt not owed | Debt was paid | 4 |
| False statements or representation | Attempted to collect wrong amount | 4 |
| Disclosure verification of debt | Not disclosed as an attempt to collect | 1 |
| Cont'd attempts collect debt not owed | Debt is not mine | 1 |
| Written notification about debt | Didn't receive notice of right to dispute | 1 |
| Threatened to contact someone or share information improperly | Talked to a third-party about your debt | 1 |
| Communication tactics | Frequent or repeated calls | 1 |
Where do complaints against Jana Ferrell & Associates LLC come from?
The states where consumers have filed the most CFPB complaints against Jana Ferrell & Associates LLC. Every figure is the company's own complaint count in that state — not a national baseline.
Top states by complaints against Jana Ferrell & Associates LLC
Across 6 states with at least one filing
- Oklahoma
Oklahoma
39 complaints
- Texas 9
Texas
9 complaints
- Virginia 1
Virginia
1 complaints
- Colorado 1
Colorado
1 complaints
- Arizona 1
Arizona
1 complaints
- Kansas 1
Kansas
1 complaints
Frequently Asked Questions
What is the most common complaint against Jana Ferrell & Associates LLC? ▼
The most common issue consumers report about Jana Ferrell & Associates LLC is "Attempts to collect debt not owed", specifically "Debt is not yours". This is based on 52 complaints filed with the CFPB.
Are complaints against Jana Ferrell & Associates LLC increasing or decreasing? ▼
Complaints against Jana Ferrell & Associates LLC are rising. The company received 9 complaints in the last 12 months, indicating an upward trend in consumer issues.
What is Jana Ferrell & Associates LLC's reputation grade? ▼
Jana Ferrell & Associates LLC has a reputation grade of D (score: 52.3/100). This collector has a poor complaint record with above-average complaints and below-average response rates.
Does Jana Ferrell & Associates LLC respond to consumer complaints? ▼
Jana Ferrell & Associates LLC has a 85% timely response rate to CFPB complaints. Consumers disputed the company's response in 43% of cases.
In how many states does Jana Ferrell & Associates LLC operate? ▼
Jana Ferrell & Associates LLC has received CFPB complaints from consumers in 6 states, with the most complaints from Oklahoma (39 complaints).
What can I do if Jana Ferrell & Associates LLC is contacting me? ▼
Under the Fair Debt Collection Practices Act (FDCPA), you have the right to request written debt validation within 30 days of first contact. You can also send a cease-communication letter to stop calls. If Jana Ferrell & Associates LLC violates the FDCPA, you may be able to sue for damages up to $1,000 plus attorney fees.
Consumer Guides
Primary source data
Read our methodology — how this data is sourced, computed, and verified.
Related
Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector Editorial
| Publisher | Kiznis Studio |
| Sources | the CFPB Consumer Complaint Database |