Total CFPB complaints
18
All-time across CCDB intake
This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.
2026 CFPB data Public-data reference. FDCPA reference 18 complaints
Jacobs, Marsh LLC — Debt Collector Complaint Profile
CFPB complaint profile across 10 states. Updated as new federal complaint data lands in the upstream Consumer Complaint Database.
Complaints by issue type
What consumers report about Jacobs, Marsh LLC
- Disclosure verification of debt
Disclosure verification of debt
4 complaints
- False statements or representation
False statements or representation
3 complaints
- Improper contact or sharing of info
Improper contact or sharing of info
3 complaints
- Communication tactics
Communication tactics
2 complaints
- Cont'd attempts collect debt not owed
Cont'd attempts collect debt not owed
2 complaints
- Taking/threatening an illegal action 1
Taking/threatening an illegal action
1 complaints
D
Grade D · 54.8/100 composite
This collector has a poor complaint record with above-average complaints and below-average response rates.
What do CFPB complaints reveal about Jacobs, Marsh LLC?
Jacobs, Marsh LLC has accumulated 18 total CFPB complaints across 10 states, with 0 filed in the most recent 12 months against 18 historical complaints before that window. The trailing-12-month volume represents 0.0% of the full complaint history, a stable pattern that indicates a mature dispute profile with predictable monthly volumes.
The dominant consumer grievance logged with the CFPB is "Disclosure verification of debt", narrowing to "Not given enough info to verify debt", which aligns with FDCPA-regulated conduct and signals the operational area most likely to trigger regulator scrutiny. The company posts a 56% timely-response rate against a 18% consumer-dispute-after-response rate, a pairing that calibrates how well its complaint-resolution workflow holds up once a consumer pushes back.
Complaints have been recorded across 10 states, led by Texas with 7 and Oklahoma with 2, which matches a multi-state collection footprint rather than a regional operation. Normalized against the full CFPB collector database, the reputation score of 54.8/100 places Jacobs, Marsh LLC in grade band D, a tier reached by blending complaint volume, response timeliness, dispute rates, and issue severity into a single comparable metric.
Complaint Summary
Last 12 months
0
0.0% of total history
Stable →
States active
10
Distinct state filings
Timely response rate
56%
Within CFPB SLA window
Consumer disputes
18%
After company response
Reputation grade
D
54.8/100 composite
Response-quality profile
How Jacobs, Marsh LLC performs on CFPB resolution-quality metrics versus a fleet average benchmark drawn from the full debt-collection vertical.
Timely response within SLA 55.6%
Vertical avg
CFPB requires companies to respond within 15 days for most complaints; 60 days for credit-reporting.
Consumer dispute rate (post-response) 35.3%
Vertical avg
Lower is better. The percentage of consumers who flagged the company's response as unsatisfactory.
State coverage breadth 17.9%
Share of US states + territories with at least one filed complaint against this collector.
How does Jacobs, Marsh LLC compare to its peers?
Jacobs, Marsh LLC National average
Complaints (last 12 mo)lower is better
Timely-response ratehigher is better
Consumer-dispute ratelower is better
Source: CFPB Consumer Complaint Database. Complaints reflect consumer reports, not proven violations.
Complaint Trend (24 months)
2014-06 2018-01
Top Consumer Issues
Disclosure verification of debt4 (%)
False statements or representation3 (%)
Communication tactics2 (%)
Improper contact or sharing of info3 (%)
Cont'd attempts collect debt not owed2 (%)
Taking/threatening an illegal action1 (%)
Took or threatened to take negative or legal action1 (%)
Most common issue: Disclosure verification of debt — Not given enough info to verify debt
Know Your Rights
If this company is contacting you, you have rights under the FDCPA. They must stop contacting you if you send a written cease-communication request. You can also request written validation of the debt within 30 days.
Issue Detail Breakdown
| Issue | Sub-Issue | Complaints |
|---|---|---|
| Disclosure verification of debt | Not given enough info to verify debt | 3 |
| False statements or representation | Attempted to collect wrong amount | 2 |
| Communication tactics | Frequent or repeated calls | 2 |
| Improper contact or sharing of info | Talked to a third party about my debt | 2 |
| Cont'd attempts collect debt not owed | Debt is not mine | 2 |
| Taking/threatening an illegal action | Threatened arrest/jail if do not pay | 1 |
| Disclosure verification of debt | Not disclosed as an attempt to collect | 1 |
| Took or threatened to take negative or legal action | Threatened to sue you for very old debt | 1 |
| False statements or representation | Impersonated an attorney or official | 1 |
| Improper contact or sharing of info | Contacted employer after asked not to | 1 |
Where do complaints against Jacobs, Marsh LLC come from?
The states where consumers have filed the most CFPB complaints against Jacobs, Marsh LLC. Every figure is the company's own complaint count in that state — not a national baseline.
Top states by complaints against Jacobs, Marsh LLC
Across 10 states with at least one filing
- Texas
Texas
7 complaints
- Oklahoma 2
Oklahoma
2 complaints
- West Virginia 2
West Virginia
2 complaints
- California 1
California
1 complaints
- Arizona 1
Arizona
1 complaints
- Florida 1
Florida
1 complaints
- Louisiana 1
Louisiana
1 complaints
- North Carolina 1
North Carolina
1 complaints
Frequently Asked Questions
What is the most common complaint against Jacobs, Marsh LLC? ▼
The most common issue consumers report about Jacobs, Marsh LLC is "Disclosure verification of debt", specifically "Not given enough info to verify debt". This is based on 18 complaints filed with the CFPB.
Are complaints against Jacobs, Marsh LLC increasing or decreasing? ▼
Complaints against Jacobs, Marsh LLC have been stable. The company received 0 complaints in the last 12 months.
What is Jacobs, Marsh LLC's reputation grade? ▼
Jacobs, Marsh LLC has a reputation grade of D (score: 54.8/100). This collector has a poor complaint record with above-average complaints and below-average response rates.
Does Jacobs, Marsh LLC respond to consumer complaints? ▼
Jacobs, Marsh LLC has a 56% timely response rate to CFPB complaints. Consumers disputed the company's response in 18% of cases.
In how many states does Jacobs, Marsh LLC operate? ▼
Jacobs, Marsh LLC has received CFPB complaints from consumers in 10 states, with the most complaints from Texas (7 complaints).
What can I do if Jacobs, Marsh LLC is contacting me? ▼
Under the Fair Debt Collection Practices Act (FDCPA), you have the right to request written debt validation within 30 days of first contact. You can also send a cease-communication letter to stop calls. If Jacobs, Marsh LLC violates the FDCPA, you may be able to sue for damages up to $1,000 plus attorney fees.
Consumer Guides
Primary source data
Read our methodology — how this data is sourced, computed, and verified.
Related
Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector Editorial
| Publisher | Kiznis Studio |
| Sources | the CFPB Consumer Complaint Database |