This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.

CFPB complaint data Grade C 15 complaints

Island Finance Puerto Rico - Debt Collector Complaint Profile

CFPB complaint profile across 4 states, reputation grade C.

Complaints by issue type

What consumers report about Island Finance Puerto Rico

complaints
Source CFPB Consumer Complaint Database

Data updated July 2026

C

Grade C · 61.5/100 composite

This collector has an average complaint record with moderate complaint volumes and typical response rates.

Based on consumer-filed CFPB complaints, not proven violations or a court finding of wrongdoing.

The verdict

A reputation grade of C: Island Finance Puerto Rico ranks ahead of 48% of the 5,283 collectors PlainCollector grades - 52% keep a cleaner CFPB record, on 15 all-time complaints and a 92% timely-response rate.

48th pct
reputation rank of 5,283 graded collectors
15
CFPB complaints, all-time
92%
answered inside the CFPB window
4
in the last 12 months (stable)

Grades are relative: every collector is ranked against the others, so an A reflects a cleaner record than peers, not a clean bill of conduct. A complaint is a consumer filing, not a proven violation.

What do CFPB complaints reveal about Island Finance Puerto Rico?

Island Finance Puerto Rico has accumulated 15 total CFPB complaints across 4 states, with 4 filed in the most recent 12 months against 11 historical complaints before that window. The trailing-12-month volume represents 26.7% of the full complaint history, a stable pattern that indicates a mature dispute profile with predictable monthly volumes.

The dominant consumer grievance logged with the CFPB is "Attempts to collect debt not owed", narrowing to "Debt is not yours". The company posts a 92% timely-response rate.

Complaints have been recorded across 4 states, led by Puerto Rico with 12 and Florida with 1. Normalized against the full CFPB collector database, the reputation score of 61.5/100 places Island Finance Puerto Rico in grade band C.

How to read a complaint count →

Complaint Summary

Total CFPB complaints

15

low-volume (CCDB)

Last 12 months

4

26.7% of all-time complaints

Stable →

States active

4

limited footprint

Timely response rate

92%

good band

Reputation grade

C

61.5/100 composite

How does Island Finance Puerto Rico's reputation rank nationally?

Reputation score vs. every graded collector

PlainCollector composite reputation score (0–100, higher = cleaner CFPB record)

62 48th percentile higher than 48% of 5,283 graded collectors

0–10: 0 graded collectors (0%). Below this entry. 10–20: 3 graded collectors (0%). Below this entry. 20–30: 29 graded collectors (1%). Below this entry. 30–40: 160 graded collectors (3%). Below this entry. 40–50: 583 graded collectors (11%). Below this entry. 50–60: 1,469 graded collectors (28%). Below this entry. 60–70: 1,364 graded collectors (26%). This entry sits in this band. 70–80: 871 graded collectors (16%). Above this entry. 80–90: 660 graded collectors (12%). Above this entry. 90–100: 144 graded collectors (3%). Above this entry. This collector 0 100 every graded collector, bucketed by value

Each bar is a band; taller bars hold more graded collectors. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count, share, and where it sits relative to this entry.

Source PlainCollector composite of CFPB Consumer Complaint Database · 2013–2026

Response-quality profile

Island Finance Puerto Rico versus the debt-collection vertical average.

Timely response within SLA 92.3%
Vertical avg

CFPB requires companies to respond within 15 days for most complaints; 60 days for credit-reporting.

State coverage breadth 7.1%

Share of US states + territories with at least one filed complaint against this collector.

How does Island Finance Puerto Rico compare to its peers?

How does Island Finance Puerto Rico compare? Versus a similar-volume peer and the national average, drawn from 10 collectors with a comparable complaint count
Island Finance Puerto … National average
Complaints (last 12 mo)lower is better
4
0
268
Timely-response ratehigher is better
92%
7%
91%
Consumer-dispute ratelower is better
0%
0%
19%

Source: CFPB Consumer Complaint Database.

Complaint Trend (24 months)

2014-04 2017-01

Issue Detail Breakdown

Issue Sub-Issue Complaints
Attempts to collect debt not owed - 6
Communication tactics - 6
Written notification about debt - 1
Took or threatened to take negative or legal action - 1
Threatened to contact someone or share information improperly - 1

Where do complaints against Island Finance Puerto Rico come from?

Island Finance Puerto Rico's own per-state count, not a national baseline.

Top states by complaints against Island Finance Puerto Rico

Across 4 states with at least one filing

complaints
Source CFPB Consumer Complaint Database

What to do if Island Finance Puerto Rico contacts you

A grade of C signals how Island Finance Puerto Rico's CFPB record compares to peers, here is how to act on it.

  • Demand written debt validation within 30 days of first contact, collectors must prove the debt is yours. Validation letter
  • Confirm the caller is really Island Finance Puerto Rico and not an impostor before paying anything. Verify a collector
  • Know your FDCPA rights, you can stop calls and report harassment. Your rights
  • See how Island Finance Puerto Rico ranks against every other collector by complaint record. Browse rankings

Complaint counts and grades reflect the public CFPB record, not a regulator's finding of wrongdoing or legal advice. For your specific situation, consult a licensed attorney.

Frequently Asked Questions

What is the most common complaint against Island Finance Puerto Rico? ▼

The most common issue consumers report about Island Finance Puerto Rico is "Attempts to collect debt not owed", specifically "Debt is not yours". This is based on 15 complaints filed with the CFPB.

Are complaints against Island Finance Puerto Rico increasing or decreasing? ▼

Complaints against Island Finance Puerto Rico have been stable. The company received 4 complaints in the last 12 months.

What is Island Finance Puerto Rico's reputation grade? ▼

Island Finance Puerto Rico has a reputation grade of C (score: 61.5/100), PlainCollector's composite letter grade blending complaint volume, response timeliness, dispute rate, and complaint trend.

Does Island Finance Puerto Rico respond to consumer complaints? ▼

Island Finance Puerto Rico has a 92% timely response rate to CFPB complaints.

In how many states does Island Finance Puerto Rico operate? ▼

Island Finance Puerto Rico has received CFPB complaints from consumers in 4 states, with the most complaints from Puerto Rico (12 complaints).

Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector Editorial

Every figure on PlainCollector is rendered directly from federal source data, no number is typed in by an editor. This page draws directly on federal source data, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.