Total CFPB complaints
14
All-time across CCDB intake
This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.
2026 CFPB data Public-data reference. FDCPA reference 14 complaints
Innovis — Debt Collector Complaint Profile
CFPB complaint profile across 9 states. Updated as new federal complaint data lands in the upstream Consumer Complaint Database.
Complaints by issue type
What consumers report about Innovis
- Improper contact or sharing of info
Improper contact or sharing of info
5 complaints
- Written notification about debt
Written notification about debt
4 complaints
- Cont'd attempts collect debt not owed
Cont'd attempts collect debt not owed
3 complaints
- False statements or representation 1
False statements or representation
1 complaints
- Attempts to collect debt not owed 1
Attempts to collect debt not owed
1 complaints
B
Grade B · 76.1/100 composite
This collector has a good complaint record with relatively few complaints and responsive customer service.
What do CFPB complaints reveal about Innovis?
Innovis has accumulated 14 total CFPB complaints across 9 states, with 0 filed in the most recent 12 months against 14 historical complaints before that window. The trailing-12-month volume represents 0.0% of the full complaint history, a stable pattern that indicates a mature dispute profile with predictable monthly volumes.
The dominant consumer grievance logged with the CFPB is "Improper contact or sharing of info", narrowing to "Contacted me after I asked not to", which aligns with FDCPA-regulated conduct and signals the operational area most likely to trigger regulator scrutiny. The company posts a 100% timely-response rate against a 0% consumer-dispute-after-response rate, a pairing that calibrates how well its complaint-resolution workflow holds up once a consumer pushes back.
Complaints have been recorded across 9 states, led by Florida with 4 and Michigan with 2, which matches a multi-state collection footprint rather than a regional operation. Normalized against the full CFPB collector database, the reputation score of 76.1/100 places Innovis in grade band B, a tier reached by blending complaint volume, response timeliness, dispute rates, and issue severity into a single comparable metric.
Complaint Summary
Last 12 months
0
0.0% of total history
Stable →
States active
9
Distinct state filings
Timely response rate
100%
Within CFPB SLA window
Consumer disputes
0%
After company response
Reputation grade
B
76.1/100 composite
Response-quality profile
How Innovis performs on CFPB resolution-quality metrics versus a fleet average benchmark drawn from the full debt-collection vertical.
Timely response within SLA 100.0%
Vertical avg
CFPB requires companies to respond within 15 days for most complaints; 60 days for credit-reporting.
Consumer dispute rate (post-response) 0.0%
Vertical avg
Lower is better. The percentage of consumers who flagged the company's response as unsatisfactory.
State coverage breadth 16.1%
Share of US states + territories with at least one filed complaint against this collector.
How does Innovis compare to its peers?
Innovis National average
Complaints (last 12 mo)lower is better
Timely-response ratehigher is better
Consumer-dispute ratelower is better
Source: CFPB Consumer Complaint Database. Complaints reflect consumer reports, not proven violations.
Complaint Trend (24 months)
2013-12 2020-05
Top Consumer Issues
Improper contact or sharing of info5 (%)
Written notification about debt4 (%)
Cont'd attempts collect debt not owed3 (%)
False statements or representation1 (%)
Attempts to collect debt not owed1 (%)
Most common issue: Improper contact or sharing of info — Contacted me after I asked not to
Know Your Rights
If this company is contacting you, you have rights under the FDCPA. They must stop contacting you if you send a written cease-communication request. You can also request written validation of the debt within 30 days.
Issue Detail Breakdown
| Issue | Sub-Issue | Complaints |
|---|---|---|
| Improper contact or sharing of info | Contacted me after I asked not to | 3 |
| Written notification about debt | Didn't receive enough information to verify debt | 3 |
| Cont'd attempts collect debt not owed | Debt is not mine | 2 |
| Improper contact or sharing of info | Talked to a third party about my debt | 2 |
| False statements or representation | Indicated you were committing crime by not paying debt | 1 |
| Written notification about debt | Didn't receive notice of right to dispute | 1 |
| Cont'd attempts collect debt not owed | Debt resulted from identity theft | 1 |
| Attempts to collect debt not owed | Debt is not yours | 1 |
Where do complaints against Innovis come from?
The states where consumers have filed the most CFPB complaints against Innovis. Every figure is the company's own complaint count in that state — not a national baseline.
Top states by complaints against Innovis
Across 9 states with at least one filing
- Florida
Florida
4 complaints
- Michigan
Michigan
2 complaints
- New Jersey 1
New Jersey
1 complaints
- Georgia 1
Georgia
1 complaints
- South Dakota 1
South Dakota
1 complaints
- California 1
California
1 complaints
- Texas 1
Texas
1 complaints
- Nevada 1
Nevada
1 complaints
Frequently Asked Questions
What is the most common complaint against Innovis? ▼
The most common issue consumers report about Innovis is "Improper contact or sharing of info", specifically "Contacted me after I asked not to". This is based on 14 complaints filed with the CFPB.
Are complaints against Innovis increasing or decreasing? ▼
Complaints against Innovis have been stable. The company received 0 complaints in the last 12 months.
What is Innovis's reputation grade? ▼
Innovis has a reputation grade of B (score: 76.1/100). This collector has a good complaint record with relatively few complaints and responsive customer service.
Does Innovis respond to consumer complaints? ▼
Innovis has a 100% timely response rate to CFPB complaints. Consumers disputed the company's response in 0% of cases.
In how many states does Innovis operate? ▼
Innovis has received CFPB complaints from consumers in 9 states, with the most complaints from Florida (4 complaints).
What can I do if Innovis is contacting me? ▼
Under the Fair Debt Collection Practices Act (FDCPA), you have the right to request written debt validation within 30 days of first contact. You can also send a cease-communication letter to stop calls. If Innovis violates the FDCPA, you may be able to sue for damages up to $1,000 plus attorney fees.
Consumer Guides
Primary source data
Read our methodology — how this data is sourced, computed, and verified.
Related
Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector Editorial
| Publisher | Kiznis Studio |
| Sources | the CFPB Consumer Complaint Database |