This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.

CFPB complaint data Grade B 13 complaints

Independent Savings Plan Co. - Debt Collector Complaint Profile

CFPB complaint profile across 5 states, reputation grade B.

Complaints by issue type

What consumers report about Independent Savings Plan Co.

complaints
Source CFPB Consumer Complaint Database

Data updated July 2026

B

Grade B · 67.4/100 composite

This collector has a good complaint record with relatively few complaints and responsive customer service.

Based on consumer-filed CFPB complaints, not proven violations or a court finding of wrongdoing.

The verdict

A reputation grade of B: Independent Savings Plan Co. ranks ahead of 64% of the 5,283 collectors PlainCollector grades - 36% keep a cleaner CFPB record, on 13 all-time complaints and a 100% timely-response rate.

64th pct
reputation rank of 5,283 graded collectors
13
CFPB complaints, all-time
100%
answered inside the CFPB window
5
in the last 12 months (rising)

Grades are relative: every collector is ranked against the others, so an A reflects a cleaner record than peers, not a clean bill of conduct. A complaint is a consumer filing, not a proven violation.

What do CFPB complaints reveal about Independent Savings Plan Co.?

Independent Savings Plan Co. has accumulated 13 total CFPB complaints across 5 states, with 5 filed in the most recent 12 months against 8 historical complaints before that window. The trailing-12-month volume represents 38.5% of the full complaint history, a rising pattern that suggests escalating consumer friction rather than a legacy book of disputes.

The dominant consumer grievance logged with the CFPB is "Attempts to collect debt not owed", narrowing to "Didn't receive enough information to verify debt". The company posts a 100% timely-response rate.

Complaints have been recorded across 5 states, led by Florida with 6 and Texas with 4. Normalized against the full CFPB collector database, the reputation score of 67.4/100 places Independent Savings Plan Co. in grade band B.

How to read a complaint count →

Complaint Summary

Total CFPB complaints

13

low-volume (CCDB)

Last 12 months

5

38.5% of all-time complaints

Rising ↑

States active

5

regional footprint

Timely response rate

100%

excellent band

Reputation grade

B

67.4/100 composite

How does Independent Savings Plan Co.'s reputation rank nationally?

Reputation score vs. every graded collector

PlainCollector composite reputation score (0–100, higher = cleaner CFPB record)

67 64th percentile higher than 64% of 5,283 graded collectors

0–10: 0 graded collectors (0%). Below this entry. 10–20: 3 graded collectors (0%). Below this entry. 20–30: 29 graded collectors (1%). Below this entry. 30–40: 160 graded collectors (3%). Below this entry. 40–50: 583 graded collectors (11%). Below this entry. 50–60: 1,469 graded collectors (28%). Below this entry. 60–70: 1,364 graded collectors (26%). This entry sits in this band. 70–80: 871 graded collectors (16%). Above this entry. 80–90: 660 graded collectors (12%). Above this entry. 90–100: 144 graded collectors (3%). Above this entry. This collector 0 100 every graded collector, bucketed by value

Each bar is a band; taller bars hold more graded collectors. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count, share, and where it sits relative to this entry.

Source PlainCollector composite of CFPB Consumer Complaint Database · 2013–2026

Response-quality profile

Independent Savings Plan Co. versus the debt-collection vertical average.

Timely response within SLA 100.0%
Vertical avg

CFPB requires companies to respond within 15 days for most complaints; 60 days for credit-reporting.

State coverage breadth 8.9%

Share of US states + territories with at least one filed complaint against this collector.

How does Independent Savings Plan Co. compare to its peers?

How does Independent Savings Plan Co. compare? Versus a similar-volume peer and the national average, drawn from 10 collectors with a comparable complaint count
Independent Savings Pl… National average
Complaints (last 12 mo)lower is better
5
0
268
Timely-response ratehigher is better
100%
0%
91%
Consumer-dispute ratelower is better
0%
0%
19%

Source: CFPB Consumer Complaint Database.

Complaint Trend (24 months)

2023-12 2026-02

Issue Detail Breakdown

Issue Sub-Issue Complaints
Attempts to collect debt not owed - 5
Written notification about debt - 2
Took or threatened to take negative or legal action - 2
False statements or representation - 2
Communication tactics - 1
Threatened to contact someone or share information improperly - 1

Where do complaints against Independent Savings Plan Co. come from?

Independent Savings Plan Co.'s own per-state count, not a national baseline.

Top states by complaints against Independent Savings Plan Co.

Across 5 states with at least one filing

complaints
Source CFPB Consumer Complaint Database

What to do if Independent Savings Plan Co. contacts you

A grade of B signals how Independent Savings Plan Co.'s CFPB record compares to peers, here is how to act on it.

  • Demand written debt validation within 30 days of first contact, collectors must prove the debt is yours. Validation letter
  • Confirm the caller is really Independent Savings Plan Co. and not an impostor before paying anything. Verify a collector
  • Know your FDCPA rights, you can stop calls and report harassment. Your rights
  • See how Independent Savings Plan Co. ranks against every other collector by complaint record. Browse rankings

Complaint counts and grades reflect the public CFPB record, not a regulator's finding of wrongdoing or legal advice. For your specific situation, consult a licensed attorney.

Frequently Asked Questions

What is the most common complaint against Independent Savings Plan Co.? ▼

The most common issue consumers report about Independent Savings Plan Co. is "Attempts to collect debt not owed", specifically "Didn't receive enough information to verify debt". This is based on 13 complaints filed with the CFPB.

Are complaints against Independent Savings Plan Co. increasing or decreasing? ▼

Complaints against Independent Savings Plan Co. are rising. The company received 5 complaints in the last 12 months, indicating an upward trend in consumer issues.

What is Independent Savings Plan Co.'s reputation grade? ▼

Independent Savings Plan Co. has a reputation grade of B (score: 67.4/100), PlainCollector's composite letter grade blending complaint volume, response timeliness, dispute rate, and complaint trend.

Does Independent Savings Plan Co. respond to consumer complaints? ▼

Independent Savings Plan Co. has a 100% timely response rate to CFPB complaints.

In how many states does Independent Savings Plan Co. operate? ▼

Independent Savings Plan Co. has received CFPB complaints from consumers in 5 states, with the most complaints from Florida (6 complaints).

Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector Editorial

Every figure on PlainCollector is rendered directly from federal source data, no number is typed in by an editor. This page draws directly on federal source data, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.