Total CFPB complaints
272
All-time across CCDB intake
This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.
2026 CFPB data Public-data reference. FDCPA reference 272 complaints
HUNTINGTON NATIONAL BANK, THE — Debt Collector Complaint Profile
CFPB complaint profile across 30 states. Updated as new federal complaint data lands in the upstream Consumer Complaint Database.
Complaints by issue type
What consumers report about HUNTINGTON NATIONAL BANK, THE
- Attempts to collect debt not owed
Attempts to collect debt not owed
84 complaints
- Took or threatened to take negative or legal action
Took or threatened to take negative or legal action
50 complaints
- Written notification about debt 31
Written notification about debt
31 complaints
- False statements or representation 25
False statements or representation
25 complaints
- Communication tactics 8
Communication tactics
8 complaints
C
Grade C · 61.2/100 composite
This collector has an average complaint record with moderate complaint volumes and typical response rates.
What do CFPB complaints reveal about HUNTINGTON NATIONAL BANK, THE?
HUNTINGTON NATIONAL BANK, THE has accumulated 272 total CFPB complaints across 30 states, with 67 filed in the most recent 12 months against 205 historical complaints before that window. The trailing-12-month volume represents 24.6% of the full complaint history, a rising pattern that suggests escalating consumer friction rather than a legacy book of disputes.
The dominant consumer grievance logged with the CFPB is "Attempts to collect debt not owed", narrowing to "Debt is not yours", which aligns with FDCPA-regulated conduct and signals the operational area most likely to trigger regulator scrutiny. The company posts a 100% timely-response rate against a 7% consumer-dispute-after-response rate, a pairing that calibrates how well its complaint-resolution workflow holds up once a consumer pushes back.
Complaints have been recorded across 30 states, led by Ohio with 101 and Michigan with 62, which matches a multi-state collection footprint rather than a regional operation. Normalized against the full CFPB collector database, the reputation score of 61.2/100 places HUNTINGTON NATIONAL BANK, THE in grade band C, a tier reached by blending complaint volume, response timeliness, dispute rates, and issue severity into a single comparable metric.
Complaint Summary
Last 12 months
67
24.6% of total history
Rising ↑
States active
30
Distinct state filings
Timely response rate
100%
Within CFPB SLA window
Consumer disputes
7%
After company response
Reputation grade
C
61.2/100 composite
Response-quality profile
How HUNTINGTON NATIONAL BANK, THE performs on CFPB resolution-quality metrics versus a fleet average benchmark drawn from the full debt-collection vertical.
Timely response within SLA 100.0%
Vertical avg
CFPB requires companies to respond within 15 days for most complaints; 60 days for credit-reporting.
Consumer dispute rate (post-response) 14.3%
Vertical avg
Lower is better. The percentage of consumers who flagged the company's response as unsatisfactory.
State coverage breadth 53.6%
Share of US states + territories with at least one filed complaint against this collector.
How does HUNTINGTON NATIONAL BANK, THE compare to its peers?
HUNTINGTON NATIONAL BA… National average
Complaints (last 12 mo)lower is better
Timely-response ratehigher is better
Consumer-dispute ratelower is better
Source: CFPB Consumer Complaint Database. Complaints reflect consumer reports, not proven violations.
Complaint Trend (24 months)
2024-03 2026-03
Top Consumer Issues
Attempts to collect debt not owed84 (%)
Took or threatened to take negative or legal action50 (%)
False statements or representation25 (%)
Written notification about debt31 (%)
Communication tactics8 (%)
Most common issue: Attempts to collect debt not owed — Debt is not yours
Know Your Rights
If this company is contacting you, you have rights under the FDCPA. They must stop contacting you if you send a written cease-communication request. You can also request written validation of the debt within 30 days.
Issue Detail Breakdown
| Issue | Sub-Issue | Complaints |
|---|---|---|
| Attempts to collect debt not owed | Debt is not yours | 45 |
| Took or threatened to take negative or legal action | Threatened or suggested your credit would be damaged | 29 |
| False statements or representation | Attempted to collect wrong amount | 25 |
| Attempts to collect debt not owed | Debt was result of identity theft | 23 |
| Written notification about debt | Didn't receive enough information to verify debt | 23 |
| Attempts to collect debt not owed | Debt was paid | 16 |
| Took or threatened to take negative or legal action | Threatened to sue you for very old debt | 14 |
| Written notification about debt | Didn't receive notice of right to dispute | 8 |
| Communication tactics | Frequent or repeated calls | 8 |
| Took or threatened to take negative or legal action | Collected or attempted to collect exempt funds | 7 |
Where do complaints against HUNTINGTON NATIONAL BANK, THE come from?
The states where consumers have filed the most CFPB complaints against HUNTINGTON NATIONAL BANK, THE. Every figure is the company's own complaint count in that state — not a national baseline.
Top states by complaints against HUNTINGTON NATIONAL BANK, THE
Across 30 states with at least one filing
- Ohio
Ohio
101 complaints
- Michigan
Michigan
62 complaints
- Illinois 21
Illinois
21 complaints
- Indiana 16
Indiana
16 complaints
- Pennsylvania 12
Pennsylvania
12 complaints
- Minnesota 7
Minnesota
7 complaints
- Florida 6
Florida
6 complaints
- Texas 5
Texas
5 complaints
Frequently Asked Questions
What is the most common complaint against HUNTINGTON NATIONAL BANK, THE? ▼
The most common issue consumers report about HUNTINGTON NATIONAL BANK, THE is "Attempts to collect debt not owed", specifically "Debt is not yours". This is based on 272 complaints filed with the CFPB.
Are complaints against HUNTINGTON NATIONAL BANK, THE increasing or decreasing? ▼
Complaints against HUNTINGTON NATIONAL BANK, THE are rising. The company received 67 complaints in the last 12 months, indicating an upward trend in consumer issues.
What is HUNTINGTON NATIONAL BANK, THE's reputation grade? ▼
HUNTINGTON NATIONAL BANK, THE has a reputation grade of C (score: 61.2/100). This collector has an average complaint record with moderate complaint volumes and typical response rates.
Does HUNTINGTON NATIONAL BANK, THE respond to consumer complaints? ▼
HUNTINGTON NATIONAL BANK, THE has a 100% timely response rate to CFPB complaints. Consumers disputed the company's response in 7% of cases.
In how many states does HUNTINGTON NATIONAL BANK, THE operate? ▼
HUNTINGTON NATIONAL BANK, THE has received CFPB complaints from consumers in 30 states, with the most complaints from Ohio (101 complaints).
What can I do if HUNTINGTON NATIONAL BANK, THE is contacting me? ▼
Under the Fair Debt Collection Practices Act (FDCPA), you have the right to request written debt validation within 30 days of first contact. You can also send a cease-communication letter to stop calls. If HUNTINGTON NATIONAL BANK, THE violates the FDCPA, you may be able to sue for damages up to $1,000 plus attorney fees.
Consumer Guides
Primary source data
Read our methodology — how this data is sourced, computed, and verified.
Related
Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector Editorial
| Publisher | Kiznis Studio |
| Sources | the CFPB Consumer Complaint Database |