Total CFPB complaints
10
All-time across CCDB intake
This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.
2026 CFPB data Public-data reference. FDCPA reference 10 complaints
HUNTINGTON NATIONAL BANK, THE - FIRSTMERIT BANK, N.A. BRANCH — Debt Collector Complaint Profile
CFPB complaint profile across 5 states. Updated as new federal complaint data lands in the upstream Consumer Complaint Database.
Complaints by issue type
What consumers report about HUNTINGTON NATIONAL BANK, THE - FIRSTMERIT BANK, N.A. BRANCH
- Cont'd attempts collect debt not owed
Cont'd attempts collect debt not owed
6 complaints
- False statements or representation 2
False statements or representation
2 complaints
- Taking/threatening an illegal action 1
Taking/threatening an illegal action
1 complaints
- Disclosure verification of debt 1
Disclosure verification of debt
1 complaints
B
Grade B · 66.5/100 composite
This collector has a good complaint record with relatively few complaints and responsive customer service.
What do CFPB complaints reveal about HUNTINGTON NATIONAL BANK, THE - FIRSTMERIT BANK, N.A. BRANCH?
HUNTINGTON NATIONAL BANK, THE - FIRSTMERIT BANK, N.A. BRANCH has accumulated 10 total CFPB complaints across 5 states, with 0 filed in the most recent 12 months against 10 historical complaints before that window. The trailing-12-month volume represents 0.0% of the full complaint history, a falling pattern that implies either tighter collection practices, portfolio sell-offs, or improved dispute handling.
The dominant consumer grievance logged with the CFPB is "Cont'd attempts collect debt not owed", narrowing to "Debt was paid", which aligns with FDCPA-regulated conduct and signals the operational area most likely to trigger regulator scrutiny. The company posts a 90% timely-response rate against a 33% consumer-dispute-after-response rate, a pairing that calibrates how well its complaint-resolution workflow holds up once a consumer pushes back.
Complaints have been recorded across 5 states, led by Ohio with 5 and Michigan with 2, which matches a multi-state collection footprint rather than a regional operation. Normalized against the full CFPB collector database, the reputation score of 66.5/100 places HUNTINGTON NATIONAL BANK, THE - FIRSTMERIT BANK, N.A. BRANCH in grade band B, a tier reached by blending complaint volume, response timeliness, dispute rates, and issue severity into a single comparable metric.
Complaint Summary
Last 12 months
0
0.0% of total history
Falling ↓
States active
5
Distinct state filings
Timely response rate
90%
Within CFPB SLA window
Consumer disputes
33%
After company response
Reputation grade
B
66.5/100 composite
Response-quality profile
How HUNTINGTON NATIONAL BANK, THE - FIRSTMERIT BANK, N.A. BRANCH performs on CFPB resolution-quality metrics versus a fleet average benchmark drawn from the full debt-collection vertical.
Timely response within SLA 90.0%
Vertical avg
CFPB requires companies to respond within 15 days for most complaints; 60 days for credit-reporting.
Consumer dispute rate (post-response) 66.7%
Vertical avg
Lower is better. The percentage of consumers who flagged the company's response as unsatisfactory.
State coverage breadth 8.9%
Share of US states + territories with at least one filed complaint against this collector.
How does HUNTINGTON NATIONAL BANK, THE - FIRSTMERIT BANK, N.A. BRANCH compare to its peers?
HUNTINGTON NATIONAL BA… National average
Complaints (last 12 mo)lower is better
Timely-response ratehigher is better
Consumer-dispute ratelower is better
Source: CFPB Consumer Complaint Database. Complaints reflect consumer reports, not proven violations.
Complaint Trend (24 months)
2014-03 2025-02
Top Consumer Issues
Cont'd attempts collect debt not owed6 (%)
False statements or representation2 (%)
Taking/threatening an illegal action1 (%)
Disclosure verification of debt1 (%)
Most common issue: Cont'd attempts collect debt not owed — Debt was paid
Know Your Rights
If this company is contacting you, you have rights under the FDCPA. They must stop contacting you if you send a written cease-communication request. You can also request written validation of the debt within 30 days.
Issue Detail Breakdown
| Issue | Sub-Issue | Complaints |
|---|---|---|
| Cont'd attempts collect debt not owed | Debt was paid | 4 |
| Cont'd attempts collect debt not owed | Debt is not mine | 2 |
| False statements or representation | Attempted to collect wrong amount | 2 |
| Taking/threatening an illegal action | Seized/Attempted to seize property | 1 |
| Disclosure verification of debt | Not given enough info to verify debt | 1 |
Where do complaints against HUNTINGTON NATIONAL BANK, THE - FIRSTMERIT BANK, N.A. BRANCH come from?
The states where consumers have filed the most CFPB complaints against HUNTINGTON NATIONAL BANK, THE - FIRSTMERIT BANK, N.A. BRANCH. Every figure is the company's own complaint count in that state — not a national baseline.
Top states by complaints against HUNTINGTON NATIONAL BANK, THE - FIRSTMERIT BANK, N.A. BRANCH
Across 5 states with at least one filing
- Ohio
Ohio
5 complaints
- Michigan
Michigan
2 complaints
- Virginia 1
Virginia
1 complaints
- Illinois 1
Illinois
1 complaints
- Iowa 1
Iowa
1 complaints
Frequently Asked Questions
What is the most common complaint against HUNTINGTON NATIONAL BANK, THE - FIRSTMERIT BANK, N.A. BRANCH? ▼
The most common issue consumers report about HUNTINGTON NATIONAL BANK, THE - FIRSTMERIT BANK, N.A. BRANCH is "Cont'd attempts collect debt not owed", specifically "Debt was paid". This is based on 10 complaints filed with the CFPB.
Are complaints against HUNTINGTON NATIONAL BANK, THE - FIRSTMERIT BANK, N.A. BRANCH increasing or decreasing? ▼
Complaints against HUNTINGTON NATIONAL BANK, THE - FIRSTMERIT BANK, N.A. BRANCH are falling. The company received 0 complaints in the last 12 months, showing improvement over prior periods.
What is HUNTINGTON NATIONAL BANK, THE - FIRSTMERIT BANK, N.A. BRANCH's reputation grade? ▼
HUNTINGTON NATIONAL BANK, THE - FIRSTMERIT BANK, N.A. BRANCH has a reputation grade of B (score: 66.5/100). This collector has a good complaint record with relatively few complaints and responsive customer service.
Does HUNTINGTON NATIONAL BANK, THE - FIRSTMERIT BANK, N.A. BRANCH respond to consumer complaints? ▼
HUNTINGTON NATIONAL BANK, THE - FIRSTMERIT BANK, N.A. BRANCH has a 90% timely response rate to CFPB complaints. Consumers disputed the company's response in 33% of cases.
In how many states does HUNTINGTON NATIONAL BANK, THE - FIRSTMERIT BANK, N.A. BRANCH operate? ▼
HUNTINGTON NATIONAL BANK, THE - FIRSTMERIT BANK, N.A. BRANCH has received CFPB complaints from consumers in 5 states, with the most complaints from Ohio (5 complaints).
What can I do if HUNTINGTON NATIONAL BANK, THE - FIRSTMERIT BANK, N.A. BRANCH is contacting me? ▼
Under the Fair Debt Collection Practices Act (FDCPA), you have the right to request written debt validation within 30 days of first contact. You can also send a cease-communication letter to stop calls. If HUNTINGTON NATIONAL BANK, THE - FIRSTMERIT BANK, N.A. BRANCH violates the FDCPA, you may be able to sue for damages up to $1,000 plus attorney fees.
Consumer Guides
Primary source data
Read our methodology — how this data is sourced, computed, and verified.
Related
Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector Editorial
| Publisher | Kiznis Studio |
| Sources | the CFPB Consumer Complaint Database |