Total CFPB complaints
8
All-time across CCDB intake
This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.
2026 CFPB data Public-data reference. FDCPA reference 8 complaints
Hughes Finance — Debt Collector Complaint Profile
CFPB complaint profile across 5 states. Updated as new federal complaint data lands in the upstream Consumer Complaint Database.
Complaints by issue type
What consumers report about Hughes Finance
- Took or threatened to take negative or legal action
Took or threatened to take negative or legal action
5 complaints
- Attempts to collect debt not owed
Attempts to collect debt not owed
3 complaints
F
Grade F · 32.7/100 composite
This collector has a failing complaint record with very high complaint volumes and poor response rates.
What do CFPB complaints reveal about Hughes Finance?
Hughes Finance has accumulated 8 total CFPB complaints across 5 states, with 8 filed in the most recent 12 months against 0 historical complaints before that window. The trailing-12-month volume represents 100.0% of the full complaint history, a rising pattern that suggests escalating consumer friction rather than a legacy book of disputes.
The dominant consumer grievance logged with the CFPB is "Took or threatened to take negative or legal action", narrowing to "Threatened or suggested your credit would be damaged", which aligns with FDCPA-regulated conduct and signals the operational area most likely to trigger regulator scrutiny. The company posts a 0% timely-response rate, a pairing that calibrates how well its complaint-resolution workflow holds up once a consumer pushes back.
Complaints have been recorded across 5 states, led by California with 2 and Arizona with 2, which matches a multi-state collection footprint rather than a regional operation. Normalized against the full CFPB collector database, the reputation score of 32.7/100 places Hughes Finance in grade band F, a tier reached by blending complaint volume, response timeliness, dispute rates, and issue severity into a single comparable metric.
Complaint Summary
Last 12 months
8
100.0% of total history
Rising ↑
States active
5
Distinct state filings
Timely response rate
0%
Within CFPB SLA window
Reputation grade
F
32.7/100 composite
Response-quality profile
How Hughes Finance performs on CFPB resolution-quality metrics versus a fleet average benchmark drawn from the full debt-collection vertical.
Timely response within SLA 0.0%
Vertical avg
CFPB requires companies to respond within 15 days for most complaints; 60 days for credit-reporting.
State coverage breadth 8.9%
Share of US states + territories with at least one filed complaint against this collector.
How does Hughes Finance compare to its peers?
Hughes Finance National average
Complaints (last 12 mo)lower is better
Timely-response ratehigher is better
Consumer-dispute ratelower is better
Source: CFPB Consumer Complaint Database. Complaints reflect consumer reports, not proven violations.
Complaint Trend (24 months)
2025-08 2026-02
Top Consumer Issues
Took or threatened to take negative or legal action5 (%)
Attempts to collect debt not owed3 (%)
Most common issue: Took or threatened to take negative or legal action — Threatened or suggested your credit would be damaged
Know Your Rights
If this company is contacting you, you have rights under the FDCPA. They must stop contacting you if you send a written cease-communication request. You can also request written validation of the debt within 30 days.
Issue Detail Breakdown
| Issue | Sub-Issue | Complaints |
|---|---|---|
| Took or threatened to take negative or legal action | Threatened or suggested your credit would be damaged | 3 |
| Attempts to collect debt not owed | Debt is not yours | 3 |
| Took or threatened to take negative or legal action | Threatened to arrest you or take you to jail if you do not pay | 2 |
Where do complaints against Hughes Finance come from?
The states where consumers have filed the most CFPB complaints against Hughes Finance. Every figure is the company's own complaint count in that state — not a national baseline.
Top states by complaints against Hughes Finance
Across 5 states with at least one filing
- California
California
2 complaints
- Arizona
Arizona
2 complaints
- Texas
Texas
2 complaints
- Nevada
Nevada
1 complaints
- Florida
Florida
1 complaints
Frequently Asked Questions
What is the most common complaint against Hughes Finance? ▼
The most common issue consumers report about Hughes Finance is "Took or threatened to take negative or legal action", specifically "Threatened or suggested your credit would be damaged". This is based on 8 complaints filed with the CFPB.
Are complaints against Hughes Finance increasing or decreasing? ▼
Complaints against Hughes Finance are rising. The company received 8 complaints in the last 12 months, indicating an upward trend in consumer issues.
What is Hughes Finance's reputation grade? ▼
Hughes Finance has a reputation grade of F (score: 32.7/100). This collector has a failing complaint record with very high complaint volumes and poor response rates.
Does Hughes Finance respond to consumer complaints? ▼
Hughes Finance has a 0% timely response rate to CFPB complaints.
In how many states does Hughes Finance operate? ▼
Hughes Finance has received CFPB complaints from consumers in 5 states, with the most complaints from California (2 complaints).
What can I do if Hughes Finance is contacting me? ▼
Under the Fair Debt Collection Practices Act (FDCPA), you have the right to request written debt validation within 30 days of first contact. You can also send a cease-communication letter to stop calls. If Hughes Finance violates the FDCPA, you may be able to sue for damages up to $1,000 plus attorney fees.
Consumer Guides
Primary source data
Read our methodology — how this data is sourced, computed, and verified.
Related
Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector Editorial
| Publisher | Kiznis Studio |
| Sources | the CFPB Consumer Complaint Database |