Total CFPB complaints
637
All-time across CCDB intake
This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.
2026 CFPB data Public-data reference. FDCPA reference 637 complaints
HOVG, LLC — Debt Collector Complaint Profile
CFPB complaint profile across 46 states. Updated as new federal complaint data lands in the upstream Consumer Complaint Database.
Complaints by issue type
What consumers report about HOVG, LLC
- Cont'd attempts collect debt not owed
Cont'd attempts collect debt not owed
170 complaints
- Attempts to collect debt not owed
Attempts to collect debt not owed
141 complaints
- Written notification about debt
Written notification about debt
81 complaints
- Communication tactics
Communication tactics
80 complaints
- False statements or representation 46
False statements or representation
46 complaints
- Disclosure verification of debt 28
Disclosure verification of debt
28 complaints
F
Grade F · 46.9/100 composite
This collector has a failing complaint record with very high complaint volumes and poor response rates.
What do CFPB complaints reveal about HOVG, LLC?
HOVG, LLC has accumulated 637 total CFPB complaints across 46 states, with 34 filed in the most recent 12 months against 603 historical complaints before that window. The trailing-12-month volume represents 5.3% of the full complaint history, a rising pattern that suggests escalating consumer friction rather than a legacy book of disputes.
The dominant consumer grievance logged with the CFPB is "Cont'd attempts collect debt not owed", narrowing to "Debt is not mine", which aligns with FDCPA-regulated conduct and signals the operational area most likely to trigger regulator scrutiny. The company posts a 72% timely-response rate against a 19% consumer-dispute-after-response rate, a pairing that calibrates how well its complaint-resolution workflow holds up once a consumer pushes back.
Complaints have been recorded across 46 states, led by Florida with 87 and California with 86, which matches a multi-state collection footprint rather than a regional operation. Normalized against the full CFPB collector database, the reputation score of 46.9/100 places HOVG, LLC in grade band F, a tier reached by blending complaint volume, response timeliness, dispute rates, and issue severity into a single comparable metric.
Complaint Summary
Last 12 months
34
5.3% of total history
Rising ↑
States active
46
Distinct state filings
Timely response rate
72%
Within CFPB SLA window
Consumer disputes
19%
After company response
Reputation grade
F
46.9/100 composite
Response-quality profile
How HOVG, LLC performs on CFPB resolution-quality metrics versus a fleet average benchmark drawn from the full debt-collection vertical.
Timely response within SLA 71.6%
Vertical avg
CFPB requires companies to respond within 15 days for most complaints; 60 days for credit-reporting.
Consumer dispute rate (post-response) 37.3%
Vertical avg
Lower is better. The percentage of consumers who flagged the company's response as unsatisfactory.
State coverage breadth 82.1%
Share of US states + territories with at least one filed complaint against this collector.
How does HOVG, LLC compare to its peers?
HOVG, LLC National average
Complaints (last 12 mo)lower is better
Timely-response ratehigher is better
Consumer-dispute ratelower is better
Source: CFPB Consumer Complaint Database. Complaints reflect consumer reports, not proven violations.
Complaint Trend (24 months)
2024-03 2026-03
Top Consumer Issues
Cont'd attempts collect debt not owed170 (%)
Communication tactics80 (%)
Attempts to collect debt not owed141 (%)
Written notification about debt81 (%)
False statements or representation46 (%)
Disclosure verification of debt28 (%)
Most common issue: Cont'd attempts collect debt not owed — Debt is not mine
Know Your Rights
If this company is contacting you, you have rights under the FDCPA. They must stop contacting you if you send a written cease-communication request. You can also request written validation of the debt within 30 days.
Issue Detail Breakdown
| Issue | Sub-Issue | Complaints |
|---|---|---|
| Cont'd attempts collect debt not owed | Debt is not mine | 116 |
| Communication tactics | Frequent or repeated calls | 80 |
| Attempts to collect debt not owed | Debt is not yours | 78 |
| Cont'd attempts collect debt not owed | Debt was paid | 54 |
| Written notification about debt | Didn't receive enough information to verify debt | 46 |
| False statements or representation | Attempted to collect wrong amount | 46 |
| Written notification about debt | Didn't receive notice of right to dispute | 35 |
| Attempts to collect debt not owed | Debt was result of identity theft | 33 |
| Attempts to collect debt not owed | Debt was paid | 30 |
| Disclosure verification of debt | Not given enough info to verify debt | 28 |
Where do complaints against HOVG, LLC come from?
The states where consumers have filed the most CFPB complaints against HOVG, LLC. Every figure is the company's own complaint count in that state — not a national baseline.
Top states by complaints against HOVG, LLC
Across 46 states with at least one filing
- Florida
Florida
87 complaints
- California
California
86 complaints
- Texas
Texas
71 complaints
- Pennsylvania
Pennsylvania
68 complaints
- Georgia
Georgia
38 complaints
- Nevada 29
Nevada
29 complaints
- North Carolina 24
North Carolina
24 complaints
- Ohio 21
Ohio
21 complaints
Frequently Asked Questions
What is the most common complaint against HOVG, LLC? ▼
The most common issue consumers report about HOVG, LLC is "Cont'd attempts collect debt not owed", specifically "Debt is not mine". This is based on 637 complaints filed with the CFPB.
Are complaints against HOVG, LLC increasing or decreasing? ▼
Complaints against HOVG, LLC are rising. The company received 34 complaints in the last 12 months, indicating an upward trend in consumer issues.
What is HOVG, LLC's reputation grade? ▼
HOVG, LLC has a reputation grade of F (score: 46.9/100). This collector has a failing complaint record with very high complaint volumes and poor response rates.
Does HOVG, LLC respond to consumer complaints? ▼
HOVG, LLC has a 72% timely response rate to CFPB complaints. Consumers disputed the company's response in 19% of cases.
In how many states does HOVG, LLC operate? ▼
HOVG, LLC has received CFPB complaints from consumers in 46 states, with the most complaints from Florida (87 complaints).
What can I do if HOVG, LLC is contacting me? ▼
Under the Fair Debt Collection Practices Act (FDCPA), you have the right to request written debt validation within 30 days of first contact. You can also send a cease-communication letter to stop calls. If HOVG, LLC violates the FDCPA, you may be able to sue for damages up to $1,000 plus attorney fees.
Consumer Guides
Primary source data
Read our methodology — how this data is sourced, computed, and verified.
Related
Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector Editorial
| Publisher | Kiznis Studio |
| Sources | the CFPB Consumer Complaint Database |