This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.

CFPB complaint data Grade C 17 complaints

Home Point Financial Corporation - Debt Collector Complaint Profile

CFPB complaint profile across 10 states, reputation grade C.

Complaints by issue type

What consumers report about Home Point Financial Corporation

complaints
Source CFPB Consumer Complaint Database

Data updated July 2026

C

Grade C · 62.4/100 composite

This collector has an average complaint record with moderate complaint volumes and typical response rates.

Based on consumer-filed CFPB complaints, not proven violations or a court finding of wrongdoing.

The verdict

A reputation grade of C: Home Point Financial Corporation ranks ahead of 50% of the 5,283 collectors PlainCollector grades - 50% keep a cleaner CFPB record, on 17 all-time complaints and a 100% timely-response rate.

50th pct
reputation rank of 5,283 graded collectors
17
CFPB complaints, all-time
100%
answered inside the CFPB window
0
in the last 12 months (falling)

Grades are relative: every collector is ranked against the others, so an A reflects a cleaner record than peers, not a clean bill of conduct. A complaint is a consumer filing, not a proven violation.

What do CFPB complaints reveal about Home Point Financial Corporation?

Home Point Financial Corporation has accumulated 17 total CFPB complaints across 10 states, with 0 filed in the most recent 12 months against 17 historical complaints before that window. The trailing-12-month volume represents 0.0% of the full complaint history, a falling pattern that implies either tighter collection practices, portfolio sell-offs, or improved dispute handling.

The dominant consumer grievance logged with the CFPB is "Attempts to collect debt not owed", narrowing to "Debt was paid". The company posts a 100% timely-response rate.

Complaints have been recorded across 10 states, led by Florida with 4 and Virginia with 4. Normalized against the full CFPB collector database, the reputation score of 62.4/100 places Home Point Financial Corporation in grade band C.

How to read a complaint count →

Complaint Summary

Total CFPB complaints

17

low-volume (CCDB)

Last 12 months

0

0.0% of all-time complaints

Falling ↓

States active

10

regional footprint

Timely response rate

100%

excellent band

Reputation grade

C

62.4/100 composite

How does Home Point Financial Corporation's reputation rank nationally?

Reputation score vs. every graded collector

PlainCollector composite reputation score (0–100, higher = cleaner CFPB record)

62 50th percentile higher than 50% of 5,283 graded collectors

0–10: 0 graded collectors (0%). Below this entry. 10–20: 3 graded collectors (0%). Below this entry. 20–30: 29 graded collectors (1%). Below this entry. 30–40: 160 graded collectors (3%). Below this entry. 40–50: 583 graded collectors (11%). Below this entry. 50–60: 1,469 graded collectors (28%). Below this entry. 60–70: 1,364 graded collectors (26%). This entry sits in this band. 70–80: 871 graded collectors (16%). Above this entry. 80–90: 660 graded collectors (12%). Above this entry. 90–100: 144 graded collectors (3%). Above this entry. This collector 0 100 every graded collector, bucketed by value

Each bar is a band; taller bars hold more graded collectors. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count, share, and where it sits relative to this entry.

Source PlainCollector composite of CFPB Consumer Complaint Database · 2013–2026

Response-quality profile

Home Point Financial Corporation versus the debt-collection vertical average.

Timely response within SLA 100.0%
Vertical avg

CFPB requires companies to respond within 15 days for most complaints; 60 days for credit-reporting.

State coverage breadth 17.9%

Share of US states + territories with at least one filed complaint against this collector.

How does Home Point Financial Corporation compare to its peers?

How does Home Point Financial Corporation compare? Versus a similar-volume peer and the national average, drawn from 10 collectors with a comparable complaint count
Home Point Financial C… National average
Complaints (last 12 mo)lower is better
0
10
268
Timely-response ratehigher is better
100%
100%
91%
Consumer-dispute ratelower is better
0%
0%
19%

Source: CFPB Consumer Complaint Database.

Complaint Trend (24 months)

2014-02 2017-12

Issue Detail Breakdown

Issue Sub-Issue Complaints
Attempts to collect debt not owed - 9
False statements or representation - 3
Took or threatened to take negative or legal action - 2
Communication tactics - 2
Written notification about debt - 1

Where do complaints against Home Point Financial Corporation come from?

Home Point Financial Corporation's own per-state count, not a national baseline.

Top states by complaints against Home Point Financial Corporation

Across 10 states with at least one filing

complaints
Source CFPB Consumer Complaint Database

What to do if Home Point Financial Corporation contacts you

A grade of C signals how Home Point Financial Corporation's CFPB record compares to peers, here is how to act on it.

  • Demand written debt validation within 30 days of first contact, collectors must prove the debt is yours. Validation letter
  • Confirm the caller is really Home Point Financial Corporation and not an impostor before paying anything. Verify a collector
  • Know your FDCPA rights, you can stop calls and report harassment. Your rights
  • See how Home Point Financial Corporation ranks against every other collector by complaint record. Browse rankings

Complaint counts and grades reflect the public CFPB record, not a regulator's finding of wrongdoing or legal advice. For your specific situation, consult a licensed attorney.

Frequently Asked Questions

What is the most common complaint against Home Point Financial Corporation? ▼

The most common issue consumers report about Home Point Financial Corporation is "Attempts to collect debt not owed", specifically "Debt was paid". This is based on 17 complaints filed with the CFPB.

Are complaints against Home Point Financial Corporation increasing or decreasing? ▼

Complaints against Home Point Financial Corporation are falling. The company received 0 complaints in the last 12 months, showing improvement over prior periods.

What is Home Point Financial Corporation's reputation grade? ▼

Home Point Financial Corporation has a reputation grade of C (score: 62.4/100), PlainCollector's composite letter grade blending complaint volume, response timeliness, dispute rate, and complaint trend.

Does Home Point Financial Corporation respond to consumer complaints? ▼

Home Point Financial Corporation has a 100% timely response rate to CFPB complaints.

In how many states does Home Point Financial Corporation operate? ▼

Home Point Financial Corporation has received CFPB complaints from consumers in 10 states, with the most complaints from Florida (4 complaints).

Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector Editorial

Every figure on PlainCollector is rendered directly from federal source data, no number is typed in by an editor. This page draws directly on federal source data, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.