Total CFPB complaints
25
All-time across CCDB intake
This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.
2026 CFPB data Public-data reference. FDCPA reference 25 complaints
HIGHER EDUCATION STUDENT ASSISTANCE AUTHORITY (HESAA) — Debt Collector Complaint Profile
CFPB complaint profile across 8 states. Updated as new federal complaint data lands in the upstream Consumer Complaint Database.
Complaints by issue type
What consumers report about HIGHER EDUCATION STUDENT ASSISTANCE AUTHORITY (HESAA)
- Written notification about debt
Written notification about debt
5 complaints
- False statements or representation
False statements or representation
5 complaints
- Attempts to collect debt not owed
Attempts to collect debt not owed
4 complaints
- Disclosure verification of debt
Disclosure verification of debt
4 complaints
- Cont'd attempts collect debt not owed
Cont'd attempts collect debt not owed
2 complaints
- Took or threatened to take negative or legal action
Took or threatened to take negative or legal action
2 complaints
B
Grade B · 67.9/100 composite
This collector has a good complaint record with relatively few complaints and responsive customer service.
What do CFPB complaints reveal about HIGHER EDUCATION STUDENT ASSISTANCE AUTHORITY (HESAA)?
HIGHER EDUCATION STUDENT ASSISTANCE AUTHORITY (HESAA) has accumulated 25 total CFPB complaints across 8 states, with 1 filed in the most recent 12 months against 24 historical complaints before that window. The trailing-12-month volume represents 4.0% of the full complaint history, a stable pattern that indicates a mature dispute profile with predictable monthly volumes.
The dominant consumer grievance logged with the CFPB is "Written notification about debt", narrowing to "Didn't receive enough information to verify debt", which aligns with FDCPA-regulated conduct and signals the operational area most likely to trigger regulator scrutiny. The company posts a 100% timely-response rate against a 18% consumer-dispute-after-response rate, a pairing that calibrates how well its complaint-resolution workflow holds up once a consumer pushes back.
Complaints have been recorded across 8 states, led by New Jersey with 17 and New York with 2, which matches a multi-state collection footprint rather than a regional operation. Normalized against the full CFPB collector database, the reputation score of 67.9/100 places HIGHER EDUCATION STUDENT ASSISTANCE AUTHORITY (HESAA) in grade band B, a tier reached by blending complaint volume, response timeliness, dispute rates, and issue severity into a single comparable metric.
Complaint Summary
Last 12 months
1
4.0% of total history
Stable →
States active
8
Distinct state filings
Timely response rate
100%
Within CFPB SLA window
Consumer disputes
18%
After company response
Reputation grade
B
67.9/100 composite
Response-quality profile
How HIGHER EDUCATION STUDENT ASSISTANCE AUTHORITY (HESAA) performs on CFPB resolution-quality metrics versus a fleet average benchmark drawn from the full debt-collection vertical.
Timely response within SLA 100.0%
Vertical avg
CFPB requires companies to respond within 15 days for most complaints; 60 days for credit-reporting.
Consumer dispute rate (post-response) 36.4%
Vertical avg
Lower is better. The percentage of consumers who flagged the company's response as unsatisfactory.
State coverage breadth 14.3%
Share of US states + territories with at least one filed complaint against this collector.
How does HIGHER EDUCATION STUDENT ASSISTANCE AUTHORITY (HESAA) compare to its peers?
HIGHER EDUCATION STUDE… National average
Complaints (last 12 mo)lower is better
Timely-response ratehigher is better
Consumer-dispute ratelower is better
Source: CFPB Consumer Complaint Database. Complaints reflect consumer reports, not proven violations.
Complaint Trend (24 months)
2014-07 2025-04
Top Consumer Issues
Written notification about debt5 (%)
False statements or representation5 (%)
Attempts to collect debt not owed4 (%)
Cont'd attempts collect debt not owed2 (%)
Disclosure verification of debt4 (%)
Took or threatened to take negative or legal action2 (%)
Most common issue: Written notification about debt — Didn't receive enough information to verify debt
Know Your Rights
If this company is contacting you, you have rights under the FDCPA. They must stop contacting you if you send a written cease-communication request. You can also request written validation of the debt within 30 days.
Issue Detail Breakdown
| Issue | Sub-Issue | Complaints |
|---|---|---|
| Written notification about debt | Didn't receive enough information to verify debt | 5 |
| False statements or representation | Attempted to collect wrong amount | 4 |
| Attempts to collect debt not owed | Debt was paid | 3 |
| Cont'd attempts collect debt not owed | Debt was paid | 2 |
| Disclosure verification of debt | Not given enough info to verify debt | 2 |
| Took or threatened to take negative or legal action | Threatened or suggested your credit would be damaged | 2 |
| Disclosure verification of debt | Right to dispute notice not received | 1 |
| Attempts to collect debt not owed | Debt is not yours | 1 |
| Disclosure verification of debt | Not disclosed as an attempt to collect | 1 |
| False statements or representation | Indicated committed crime not paying | 1 |
Where do complaints against HIGHER EDUCATION STUDENT ASSISTANCE AUTHORITY (HESAA) come from?
The states where consumers have filed the most CFPB complaints against HIGHER EDUCATION STUDENT ASSISTANCE AUTHORITY (HESAA). Every figure is the company's own complaint count in that state — not a national baseline.
Top states by complaints against HIGHER EDUCATION STUDENT ASSISTANCE AUTHORITY (HESAA)
Across 8 states with at least one filing
- New Jersey
New Jersey
17 complaints
- New York 2
New York
2 complaints
- California 1
California
1 complaints
- Florida 1
Florida
1 complaints
- Maryland 1
Maryland
1 complaints
- Massachusetts 1
Massachusetts
1 complaints
- Georgia 1
Georgia
1 complaints
- Pennsylvania 1
Pennsylvania
1 complaints
Frequently Asked Questions
What is the most common complaint against HIGHER EDUCATION STUDENT ASSISTANCE AUTHORITY (HESAA)? ▼
The most common issue consumers report about HIGHER EDUCATION STUDENT ASSISTANCE AUTHORITY (HESAA) is "Written notification about debt", specifically "Didn't receive enough information to verify debt". This is based on 25 complaints filed with the CFPB.
Are complaints against HIGHER EDUCATION STUDENT ASSISTANCE AUTHORITY (HESAA) increasing or decreasing? ▼
Complaints against HIGHER EDUCATION STUDENT ASSISTANCE AUTHORITY (HESAA) have been stable. The company received 1 complaints in the last 12 months.
What is HIGHER EDUCATION STUDENT ASSISTANCE AUTHORITY (HESAA)'s reputation grade? ▼
HIGHER EDUCATION STUDENT ASSISTANCE AUTHORITY (HESAA) has a reputation grade of B (score: 67.9/100). This collector has a good complaint record with relatively few complaints and responsive customer service.
Does HIGHER EDUCATION STUDENT ASSISTANCE AUTHORITY (HESAA) respond to consumer complaints? ▼
HIGHER EDUCATION STUDENT ASSISTANCE AUTHORITY (HESAA) has a 100% timely response rate to CFPB complaints. Consumers disputed the company's response in 18% of cases.
In how many states does HIGHER EDUCATION STUDENT ASSISTANCE AUTHORITY (HESAA) operate? ▼
HIGHER EDUCATION STUDENT ASSISTANCE AUTHORITY (HESAA) has received CFPB complaints from consumers in 8 states, with the most complaints from New Jersey (17 complaints).
What can I do if HIGHER EDUCATION STUDENT ASSISTANCE AUTHORITY (HESAA) is contacting me? ▼
Under the Fair Debt Collection Practices Act (FDCPA), you have the right to request written debt validation within 30 days of first contact. You can also send a cease-communication letter to stop calls. If HIGHER EDUCATION STUDENT ASSISTANCE AUTHORITY (HESAA) violates the FDCPA, you may be able to sue for damages up to $1,000 plus attorney fees.
Consumer Guides
Primary source data
Read our methodology — how this data is sourced, computed, and verified.
Related
Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector Editorial
| Publisher | Kiznis Studio |
| Sources | the CFPB Consumer Complaint Database |