Total CFPB complaints
63
All-time across CCDB intake
This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.
2026 CFPB data Public-data reference. FDCPA reference 63 complaints
HF Holdings — Debt Collector Complaint Profile
CFPB complaint profile across 24 states. Updated as new federal complaint data lands in the upstream Consumer Complaint Database.
Complaints by issue type
What consumers report about HF Holdings
- Attempts to collect debt not owed
Attempts to collect debt not owed
28 complaints
- False statements or representation 9
False statements or representation
9 complaints
- Written notification about debt 8
Written notification about debt
8 complaints
- Took or threatened to take negative or legal action 7
Took or threatened to take negative or legal action
7 complaints
- Threatened to contact someone or share information improperly 2
Threatened to contact someone or share information improperly
2 complaints
- Problem with customer service 1
Problem with customer service
1 complaints
D
Grade D · 53.5/100 composite
This collector has a poor complaint record with above-average complaints and below-average response rates.
What do CFPB complaints reveal about HF Holdings?
HF Holdings has accumulated 63 total CFPB complaints across 24 states, with 27 filed in the most recent 12 months against 36 historical complaints before that window. The trailing-12-month volume represents 42.9% of the full complaint history, a rising pattern that suggests escalating consumer friction rather than a legacy book of disputes.
The dominant consumer grievance logged with the CFPB is "Attempts to collect debt not owed", narrowing to "Debt is not yours", which aligns with FDCPA-regulated conduct and signals the operational area most likely to trigger regulator scrutiny. The company posts a 95% timely-response rate, a pairing that calibrates how well its complaint-resolution workflow holds up once a consumer pushes back.
Complaints have been recorded across 24 states, led by Florida with 9 and New York with 6, which matches a multi-state collection footprint rather than a regional operation. Normalized against the full CFPB collector database, the reputation score of 53.5/100 places HF Holdings in grade band D, a tier reached by blending complaint volume, response timeliness, dispute rates, and issue severity into a single comparable metric.
Complaint Summary
Last 12 months
27
42.9% of total history
Rising ↑
States active
24
Distinct state filings
Timely response rate
95%
Within CFPB SLA window
Reputation grade
D
53.5/100 composite
Response-quality profile
How HF Holdings performs on CFPB resolution-quality metrics versus a fleet average benchmark drawn from the full debt-collection vertical.
Timely response within SLA 95.2%
Vertical avg
CFPB requires companies to respond within 15 days for most complaints; 60 days for credit-reporting.
State coverage breadth 42.9%
Share of US states + territories with at least one filed complaint against this collector.
How does HF Holdings compare to its peers?
HF Holdings National average
Complaints (last 12 mo)lower is better
Timely-response ratehigher is better
Consumer-dispute ratelower is better
Source: CFPB Consumer Complaint Database. Complaints reflect consumer reports, not proven violations.
Complaint Trend (24 months)
2023-08 2026-02
Top Consumer Issues
Attempts to collect debt not owed28 (%)
False statements or representation9 (%)
Took or threatened to take negative or legal action7 (%)
Written notification about debt8 (%)
Threatened to contact someone or share information improperly2 (%)
Problem with customer service1 (%)
Most common issue: Attempts to collect debt not owed — Debt is not yours
Know Your Rights
If this company is contacting you, you have rights under the FDCPA. They must stop contacting you if you send a written cease-communication request. You can also request written validation of the debt within 30 days.
Issue Detail Breakdown
| Issue | Sub-Issue | Complaints |
|---|---|---|
| Attempts to collect debt not owed | Debt is not yours | 18 |
| False statements or representation | Attempted to collect wrong amount | 9 |
| Took or threatened to take negative or legal action | Threatened or suggested your credit would be damaged | 7 |
| Written notification about debt | Didn't receive enough information to verify debt | 5 |
| Attempts to collect debt not owed | Debt was paid | 4 |
| Attempts to collect debt not owed | Debt was result of identity theft | 4 |
| Written notification about debt | Didn't receive notice of right to dispute | 3 |
| Threatened to contact someone or share information improperly | Talked to a third-party about your debt | 2 |
| Attempts to collect debt not owed | Debt was already discharged in bankruptcy and is no longer owed | 2 |
| Problem with customer service | — | 1 |
Where do complaints against HF Holdings come from?
The states where consumers have filed the most CFPB complaints against HF Holdings. Every figure is the company's own complaint count in that state — not a national baseline.
Top states by complaints against HF Holdings
Across 24 states with at least one filing
- Florida
Florida
9 complaints
- New York
New York
6 complaints
- Georgia
Georgia
5 complaints
- Texas
Texas
5 complaints
- California
California
4 complaints
- Louisiana
Louisiana
4 complaints
- Pennsylvania
Pennsylvania
4 complaints
- Maryland 3
Maryland
3 complaints
Frequently Asked Questions
What is the most common complaint against HF Holdings? ▼
The most common issue consumers report about HF Holdings is "Attempts to collect debt not owed", specifically "Debt is not yours". This is based on 63 complaints filed with the CFPB.
Are complaints against HF Holdings increasing or decreasing? ▼
Complaints against HF Holdings are rising. The company received 27 complaints in the last 12 months, indicating an upward trend in consumer issues.
What is HF Holdings's reputation grade? ▼
HF Holdings has a reputation grade of D (score: 53.5/100). This collector has a poor complaint record with above-average complaints and below-average response rates.
Does HF Holdings respond to consumer complaints? ▼
HF Holdings has a 95% timely response rate to CFPB complaints.
In how many states does HF Holdings operate? ▼
HF Holdings has received CFPB complaints from consumers in 24 states, with the most complaints from Florida (9 complaints).
What can I do if HF Holdings is contacting me? ▼
Under the Fair Debt Collection Practices Act (FDCPA), you have the right to request written debt validation within 30 days of first contact. You can also send a cease-communication letter to stop calls. If HF Holdings violates the FDCPA, you may be able to sue for damages up to $1,000 plus attorney fees.
Consumer Guides
Primary source data
Read our methodology — how this data is sourced, computed, and verified.
Related
Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector Editorial
| Publisher | Kiznis Studio |
| Sources | the CFPB Consumer Complaint Database |