Total CFPB complaints
36
All-time across CCDB intake
This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.
2026 CFPB data Public-data reference. FDCPA reference 36 complaints
Heartland Resolution Group, LLC — Debt Collector Complaint Profile
CFPB complaint profile across 13 states. Updated as new federal complaint data lands in the upstream Consumer Complaint Database.
Complaints by issue type
What consumers report about Heartland Resolution Group, LLC
- Attempts to collect debt not owed
Attempts to collect debt not owed
20 complaints
- Communication tactics
Communication tactics
8 complaints
- Written notification about debt 4
Written notification about debt
4 complaints
- Threatened to contact someone or share information improperly 1
Threatened to contact someone or share information improperly
1 complaints
- False statements or representation 1
False statements or representation
1 complaints
D
Grade D · 57.8/100 composite
This collector has a poor complaint record with above-average complaints and below-average response rates.
What do CFPB complaints reveal about Heartland Resolution Group, LLC?
Heartland Resolution Group, LLC has accumulated 36 total CFPB complaints across 13 states, with 0 filed in the most recent 12 months against 36 historical complaints before that window. The trailing-12-month volume represents 0.0% of the full complaint history, a stable pattern that indicates a mature dispute profile with predictable monthly volumes.
The dominant consumer grievance logged with the CFPB is "Attempts to collect debt not owed", narrowing to "Debt is not yours", which aligns with FDCPA-regulated conduct and signals the operational area most likely to trigger regulator scrutiny. The company posts a 100% timely-response rate, a pairing that calibrates how well its complaint-resolution workflow holds up once a consumer pushes back.
Complaints have been recorded across 13 states, led by Texas with 7 and Virginia with 6, which matches a multi-state collection footprint rather than a regional operation. Normalized against the full CFPB collector database, the reputation score of 57.8/100 places Heartland Resolution Group, LLC in grade band D, a tier reached by blending complaint volume, response timeliness, dispute rates, and issue severity into a single comparable metric.
Complaint Summary
Last 12 months
0
0.0% of total history
Stable →
States active
13
Distinct state filings
Timely response rate
100%
Within CFPB SLA window
Reputation grade
D
57.8/100 composite
Response-quality profile
How Heartland Resolution Group, LLC performs on CFPB resolution-quality metrics versus a fleet average benchmark drawn from the full debt-collection vertical.
Timely response within SLA 100.0%
Vertical avg
CFPB requires companies to respond within 15 days for most complaints; 60 days for credit-reporting.
State coverage breadth 23.2%
Share of US states + territories with at least one filed complaint against this collector.
How does Heartland Resolution Group, LLC compare to its peers?
Heartland Resolution G… National average
Complaints (last 12 mo)lower is better
Timely-response ratehigher is better
Consumer-dispute ratelower is better
Source: CFPB Consumer Complaint Database. Complaints reflect consumer reports, not proven violations.
Complaint Trend (24 months)
2021-08 2022-10
Top Consumer Issues
Attempts to collect debt not owed20 (%)
Communication tactics8 (%)
Written notification about debt4 (%)
Threatened to contact someone or share information improperly1 (%)
False statements or representation1 (%)
Most common issue: Attempts to collect debt not owed — Debt is not yours
Know Your Rights
If this company is contacting you, you have rights under the FDCPA. They must stop contacting you if you send a written cease-communication request. You can also request written validation of the debt within 30 days.
Issue Detail Breakdown
| Issue | Sub-Issue | Complaints |
|---|---|---|
| Attempts to collect debt not owed | Debt is not yours | 12 |
| Attempts to collect debt not owed | Debt was paid | 6 |
| Communication tactics | Frequent or repeated calls | 4 |
| Communication tactics | You told them to stop contacting you, but they keep trying | 3 |
| Written notification about debt | Didn't receive enough information to verify debt | 3 |
| Attempts to collect debt not owed | Debt was result of identity theft | 2 |
| Communication tactics | Used obscene, profane, or other abusive language | 1 |
| Written notification about debt | Didn't receive notice of right to dispute | 1 |
| Threatened to contact someone or share information improperly | Contacted you after you asked them to stop | 1 |
| False statements or representation | Attempted to collect wrong amount | 1 |
Where do complaints against Heartland Resolution Group, LLC come from?
The states where consumers have filed the most CFPB complaints against Heartland Resolution Group, LLC. Every figure is the company's own complaint count in that state — not a national baseline.
Top states by complaints against Heartland Resolution Group, LLC
Across 13 states with at least one filing
- Texas
Texas
7 complaints
- Virginia
Virginia
6 complaints
- Florida
Florida
4 complaints
- Georgia
Georgia
4 complaints
- Michigan
Michigan
3 complaints
- Missouri
Missouri
3 complaints
- New York
New York
3 complaints
- Kansas 1
Kansas
1 complaints
Frequently Asked Questions
What is the most common complaint against Heartland Resolution Group, LLC? ▼
The most common issue consumers report about Heartland Resolution Group, LLC is "Attempts to collect debt not owed", specifically "Debt is not yours". This is based on 36 complaints filed with the CFPB.
Are complaints against Heartland Resolution Group, LLC increasing or decreasing? ▼
Complaints against Heartland Resolution Group, LLC have been stable. The company received 0 complaints in the last 12 months.
What is Heartland Resolution Group, LLC's reputation grade? ▼
Heartland Resolution Group, LLC has a reputation grade of D (score: 57.8/100). This collector has a poor complaint record with above-average complaints and below-average response rates.
Does Heartland Resolution Group, LLC respond to consumer complaints? ▼
Heartland Resolution Group, LLC has a 100% timely response rate to CFPB complaints.
In how many states does Heartland Resolution Group, LLC operate? ▼
Heartland Resolution Group, LLC has received CFPB complaints from consumers in 13 states, with the most complaints from Texas (7 complaints).
What can I do if Heartland Resolution Group, LLC is contacting me? ▼
Under the Fair Debt Collection Practices Act (FDCPA), you have the right to request written debt validation within 30 days of first contact. You can also send a cease-communication letter to stop calls. If Heartland Resolution Group, LLC violates the FDCPA, you may be able to sue for damages up to $1,000 plus attorney fees.
Consumer Guides
Primary source data
Read our methodology — how this data is sourced, computed, and verified.
Related
Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector Editorial
| Publisher | Kiznis Studio |
| Sources | the CFPB Consumer Complaint Database |