Total CFPB complaints
12
All-time across CCDB intake
This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.
2026 CFPB data Public-data reference. FDCPA reference 12 complaints
Hawthorn Recovery Services, Inc. — Debt Collector Complaint Profile
CFPB complaint profile across 3 states. Updated as new federal complaint data lands in the upstream Consumer Complaint Database.
Complaints by issue type
What consumers report about Hawthorn Recovery Services, Inc.
- Communication tactics
Communication tactics
5 complaints
- Attempts to collect debt not owed
Attempts to collect debt not owed
2 complaints
- Written notification about debt
Written notification about debt
2 complaints
- False statements or representation 1
False statements or representation
1 complaints
- Disclosure verification of debt 1
Disclosure verification of debt
1 complaints
- Cont'd attempts collect debt not owed 1
Cont'd attempts collect debt not owed
1 complaints
B
Grade B · 68.5/100 composite
This collector has a good complaint record with relatively few complaints and responsive customer service.
What do CFPB complaints reveal about Hawthorn Recovery Services, Inc.?
Hawthorn Recovery Services, Inc. has accumulated 12 total CFPB complaints across 3 states, with 1 filed in the most recent 12 months against 11 historical complaints before that window. The trailing-12-month volume represents 8.3% of the full complaint history, a rising pattern that suggests escalating consumer friction rather than a legacy book of disputes.
The dominant consumer grievance logged with the CFPB is "Communication tactics", narrowing to "You told them to stop contacting you, but they keep trying", which aligns with FDCPA-regulated conduct and signals the operational area most likely to trigger regulator scrutiny. The company posts a 100% timely-response rate against a 33% consumer-dispute-after-response rate, a pairing that calibrates how well its complaint-resolution workflow holds up once a consumer pushes back.
Complaints have been recorded across 3 states, led by Missouri with 9 and Arkansas with 2, which matches a multi-state collection footprint rather than a regional operation. Normalized against the full CFPB collector database, the reputation score of 68.5/100 places Hawthorn Recovery Services, Inc. in grade band B, a tier reached by blending complaint volume, response timeliness, dispute rates, and issue severity into a single comparable metric.
Complaint Summary
Last 12 months
1
8.3% of total history
Rising ↑
States active
3
Distinct state filings
Timely response rate
100%
Within CFPB SLA window
Consumer disputes
33%
After company response
Reputation grade
B
68.5/100 composite
Response-quality profile
How Hawthorn Recovery Services, Inc. performs on CFPB resolution-quality metrics versus a fleet average benchmark drawn from the full debt-collection vertical.
Timely response within SLA 100.0%
Vertical avg
CFPB requires companies to respond within 15 days for most complaints; 60 days for credit-reporting.
Consumer dispute rate (post-response) 66.7%
Vertical avg
Lower is better. The percentage of consumers who flagged the company's response as unsatisfactory.
State coverage breadth 5.4%
Share of US states + territories with at least one filed complaint against this collector.
How does Hawthorn Recovery Services, Inc. compare to its peers?
Hawthorn Recovery Serv… National average
Complaints (last 12 mo)lower is better
Timely-response ratehigher is better
Consumer-dispute ratelower is better
Source: CFPB Consumer Complaint Database. Complaints reflect consumer reports, not proven violations.
Complaint Trend (24 months)
2014-08 2025-04
Top Consumer Issues
Communication tactics5 (%)
Attempts to collect debt not owed2 (%)
Written notification about debt2 (%)
False statements or representation1 (%)
Disclosure verification of debt1 (%)
Cont'd attempts collect debt not owed1 (%)
Most common issue: Communication tactics — You told them to stop contacting you, but they keep trying
Know Your Rights
If this company is contacting you, you have rights under the FDCPA. They must stop contacting you if you send a written cease-communication request. You can also request written validation of the debt within 30 days.
Issue Detail Breakdown
| Issue | Sub-Issue | Complaints |
|---|---|---|
| Communication tactics | You told them to stop contacting you, but they keep trying | 2 |
| Attempts to collect debt not owed | Debt was paid | 2 |
| Written notification about debt | Didn't receive notice of right to dispute | 2 |
| Communication tactics | Used obscene, profane, or other abusive language | 1 |
| Communication tactics | Frequent or repeated calls | 1 |
| Communication tactics | Used obscene/profane/abusive language | 1 |
| False statements or representation | Attempted to collect wrong amount | 1 |
| Disclosure verification of debt | Not given enough info to verify debt | 1 |
| Cont'd attempts collect debt not owed | Debt was paid | 1 |
Where do complaints against Hawthorn Recovery Services, Inc. come from?
The states where consumers have filed the most CFPB complaints against Hawthorn Recovery Services, Inc.. Every figure is the company's own complaint count in that state — not a national baseline.
Top states by complaints against Hawthorn Recovery Services, Inc.
Across 3 states with at least one filing
- Missouri
Missouri
9 complaints
- Arkansas 2
Arkansas
2 complaints
- Kentucky 1
Kentucky
1 complaints
Frequently Asked Questions
What is the most common complaint against Hawthorn Recovery Services, Inc.? ▼
The most common issue consumers report about Hawthorn Recovery Services, Inc. is "Communication tactics", specifically "You told them to stop contacting you, but they keep trying". This is based on 12 complaints filed with the CFPB.
Are complaints against Hawthorn Recovery Services, Inc. increasing or decreasing? ▼
Complaints against Hawthorn Recovery Services, Inc. are rising. The company received 1 complaints in the last 12 months, indicating an upward trend in consumer issues.
What is Hawthorn Recovery Services, Inc.'s reputation grade? ▼
Hawthorn Recovery Services, Inc. has a reputation grade of B (score: 68.5/100). This collector has a good complaint record with relatively few complaints and responsive customer service.
Does Hawthorn Recovery Services, Inc. respond to consumer complaints? ▼
Hawthorn Recovery Services, Inc. has a 100% timely response rate to CFPB complaints. Consumers disputed the company's response in 33% of cases.
In how many states does Hawthorn Recovery Services, Inc. operate? ▼
Hawthorn Recovery Services, Inc. has received CFPB complaints from consumers in 3 states, with the most complaints from Missouri (9 complaints).
What can I do if Hawthorn Recovery Services, Inc. is contacting me? ▼
Under the Fair Debt Collection Practices Act (FDCPA), you have the right to request written debt validation within 30 days of first contact. You can also send a cease-communication letter to stop calls. If Hawthorn Recovery Services, Inc. violates the FDCPA, you may be able to sue for damages up to $1,000 plus attorney fees.
Consumer Guides
Primary source data
Read our methodology — how this data is sourced, computed, and verified.
Related
Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector Editorial
| Publisher | Kiznis Studio |
| Sources | the CFPB Consumer Complaint Database |