Total CFPB complaints
53
All-time across CCDB intake
This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.
2026 CFPB data Public-data reference. FDCPA reference 53 complaints
Hatfield Portfolio Group LLC. — Debt Collector Complaint Profile
CFPB complaint profile across 25 states. Updated as new federal complaint data lands in the upstream Consumer Complaint Database.
Complaints by issue type
What consumers report about Hatfield Portfolio Group LLC.
- Communication tactics
Communication tactics
19 complaints
- Improper contact or sharing of info
Improper contact or sharing of info
8 complaints
- Cont'd attempts collect debt not owed
Cont'd attempts collect debt not owed
8 complaints
- Taking/threatening an illegal action 5
Taking/threatening an illegal action
5 complaints
- Disclosure verification of debt 4
Disclosure verification of debt
4 complaints
D
Grade D · 59.2/100 composite
This collector has a poor complaint record with above-average complaints and below-average response rates.
What do CFPB complaints reveal about Hatfield Portfolio Group LLC.?
Hatfield Portfolio Group LLC. has accumulated 53 total CFPB complaints across 25 states, with 1 filed in the most recent 12 months against 52 historical complaints before that window. The trailing-12-month volume represents 1.9% of the full complaint history, a rising pattern that suggests escalating consumer friction rather than a legacy book of disputes.
The dominant consumer grievance logged with the CFPB is "Communication tactics", narrowing to "Frequent or repeated calls", which aligns with FDCPA-regulated conduct and signals the operational area most likely to trigger regulator scrutiny. The company posts a 79% timely-response rate against a 8% consumer-dispute-after-response rate, a pairing that calibrates how well its complaint-resolution workflow holds up once a consumer pushes back.
Complaints have been recorded across 25 states, led by New Jersey with 6 and Ohio with 5, which matches a multi-state collection footprint rather than a regional operation. Normalized against the full CFPB collector database, the reputation score of 59.2/100 places Hatfield Portfolio Group LLC. in grade band D, a tier reached by blending complaint volume, response timeliness, dispute rates, and issue severity into a single comparable metric.
Complaint Summary
Last 12 months
1
1.9% of total history
Rising ↑
States active
25
Distinct state filings
Timely response rate
79%
Within CFPB SLA window
Consumer disputes
8%
After company response
Reputation grade
D
59.2/100 composite
Response-quality profile
How Hatfield Portfolio Group LLC. performs on CFPB resolution-quality metrics versus a fleet average benchmark drawn from the full debt-collection vertical.
Timely response within SLA 79.2%
Vertical avg
CFPB requires companies to respond within 15 days for most complaints; 60 days for credit-reporting.
Consumer dispute rate (post-response) 15.7%
Vertical avg
Lower is better. The percentage of consumers who flagged the company's response as unsatisfactory.
State coverage breadth 44.6%
Share of US states + territories with at least one filed complaint against this collector.
How does Hatfield Portfolio Group LLC. compare to its peers?
Hatfield Portfolio Gro… National average
Complaints (last 12 mo)lower is better
Timely-response ratehigher is better
Consumer-dispute ratelower is better
Source: CFPB Consumer Complaint Database. Complaints reflect consumer reports, not proven violations.
Complaint Trend (24 months)
2013-10 2026-03
Top Consumer Issues
Communication tactics19 (%)
Improper contact or sharing of info8 (%)
Cont'd attempts collect debt not owed8 (%)
Taking/threatening an illegal action5 (%)
Disclosure verification of debt4 (%)
Most common issue: Communication tactics — Frequent or repeated calls
Know Your Rights
If this company is contacting you, you have rights under the FDCPA. They must stop contacting you if you send a written cease-communication request. You can also request written validation of the debt within 30 days.
Issue Detail Breakdown
| Issue | Sub-Issue | Complaints |
|---|---|---|
| Communication tactics | Frequent or repeated calls | 11 |
| Improper contact or sharing of info | Contacted employer after asked not to | 6 |
| Cont'd attempts collect debt not owed | Debt is not mine | 5 |
| Taking/threatening an illegal action | Threatened arrest/jail if do not pay | 5 |
| Disclosure verification of debt | Not given enough info to verify debt | 4 |
| Communication tactics | Threatened to take legal action | 4 |
| Cont'd attempts collect debt not owed | Debt was paid | 3 |
| Improper contact or sharing of info | Contacted me after I asked not to | 2 |
| Communication tactics | Called outside of 8am-9pm | 2 |
| Communication tactics | Called after sent written cease of comm | 2 |
Where do complaints against Hatfield Portfolio Group LLC. come from?
The states where consumers have filed the most CFPB complaints against Hatfield Portfolio Group LLC.. Every figure is the company's own complaint count in that state — not a national baseline.
Top states by complaints against Hatfield Portfolio Group LLC.
Across 25 states with at least one filing
- New Jersey
New Jersey
6 complaints
- Ohio
Ohio
5 complaints
- California
California
4 complaints
- Arizona
Arizona
4 complaints
- Nevada
Nevada
3 complaints
- Illinois
Illinois
3 complaints
- Florida
Florida
3 complaints
- Virginia
Virginia
3 complaints
Frequently Asked Questions
What is the most common complaint against Hatfield Portfolio Group LLC.? ▼
The most common issue consumers report about Hatfield Portfolio Group LLC. is "Communication tactics", specifically "Frequent or repeated calls". This is based on 53 complaints filed with the CFPB.
Are complaints against Hatfield Portfolio Group LLC. increasing or decreasing? ▼
Complaints against Hatfield Portfolio Group LLC. are rising. The company received 1 complaints in the last 12 months, indicating an upward trend in consumer issues.
What is Hatfield Portfolio Group LLC.'s reputation grade? ▼
Hatfield Portfolio Group LLC. has a reputation grade of D (score: 59.2/100). This collector has a poor complaint record with above-average complaints and below-average response rates.
Does Hatfield Portfolio Group LLC. respond to consumer complaints? ▼
Hatfield Portfolio Group LLC. has a 79% timely response rate to CFPB complaints. Consumers disputed the company's response in 8% of cases.
In how many states does Hatfield Portfolio Group LLC. operate? ▼
Hatfield Portfolio Group LLC. has received CFPB complaints from consumers in 25 states, with the most complaints from New Jersey (6 complaints).
What can I do if Hatfield Portfolio Group LLC. is contacting me? ▼
Under the Fair Debt Collection Practices Act (FDCPA), you have the right to request written debt validation within 30 days of first contact. You can also send a cease-communication letter to stop calls. If Hatfield Portfolio Group LLC. violates the FDCPA, you may be able to sue for damages up to $1,000 plus attorney fees.
Consumer Guides
Primary source data
Read our methodology — how this data is sourced, computed, and verified.
Related
Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector Editorial
| Publisher | Kiznis Studio |
| Sources | the CFPB Consumer Complaint Database |