Total CFPB complaints
26
All-time across CCDB intake
This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.
2026 CFPB data Public-data reference. FDCPA reference 26 complaints
HANCOCK WHITNEY BANK — Debt Collector Complaint Profile
CFPB complaint profile across 9 states. Updated as new federal complaint data lands in the upstream Consumer Complaint Database.
Complaints by issue type
What consumers report about HANCOCK WHITNEY BANK
- Attempts to collect debt not owed
Attempts to collect debt not owed
7 complaints
- Communication tactics
Communication tactics
5 complaints
- Written notification about debt
Written notification about debt
3 complaints
- Took or threatened to take negative or legal action
Took or threatened to take negative or legal action
3 complaints
- Disclosure verification of debt 2
Disclosure verification of debt
2 complaints
- Cont'd attempts collect debt not owed 1
Cont'd attempts collect debt not owed
1 complaints
B
Grade B · 68.6/100 composite
This collector has a good complaint record with relatively few complaints and responsive customer service.
What do CFPB complaints reveal about HANCOCK WHITNEY BANK?
HANCOCK WHITNEY BANK has accumulated 26 total CFPB complaints across 9 states, with 4 filed in the most recent 12 months against 22 historical complaints before that window. The trailing-12-month volume represents 15.4% of the full complaint history, a rising pattern that suggests escalating consumer friction rather than a legacy book of disputes.
The dominant consumer grievance logged with the CFPB is "Attempts to collect debt not owed", narrowing to "Debt is not yours", which aligns with FDCPA-regulated conduct and signals the operational area most likely to trigger regulator scrutiny. The company posts a 100% timely-response rate against a 14% consumer-dispute-after-response rate, a pairing that calibrates how well its complaint-resolution workflow holds up once a consumer pushes back.
Complaints have been recorded across 9 states, led by Louisiana with 11 and Florida with 5, which matches a multi-state collection footprint rather than a regional operation. Normalized against the full CFPB collector database, the reputation score of 68.6/100 places HANCOCK WHITNEY BANK in grade band B, a tier reached by blending complaint volume, response timeliness, dispute rates, and issue severity into a single comparable metric.
Complaint Summary
Last 12 months
4
15.4% of total history
Rising ↑
States active
9
Distinct state filings
Timely response rate
100%
Within CFPB SLA window
Consumer disputes
14%
After company response
Reputation grade
B
68.6/100 composite
Response-quality profile
How HANCOCK WHITNEY BANK performs on CFPB resolution-quality metrics versus a fleet average benchmark drawn from the full debt-collection vertical.
Timely response within SLA 100.0%
Vertical avg
CFPB requires companies to respond within 15 days for most complaints; 60 days for credit-reporting.
Consumer dispute rate (post-response) 28.6%
Vertical avg
Lower is better. The percentage of consumers who flagged the company's response as unsatisfactory.
State coverage breadth 16.1%
Share of US states + territories with at least one filed complaint against this collector.
How does HANCOCK WHITNEY BANK compare to its peers?
HANCOCK WHITNEY BANK National average
Complaints (last 12 mo)lower is better
Timely-response ratehigher is better
Consumer-dispute ratelower is better
Source: CFPB Consumer Complaint Database. Complaints reflect consumer reports, not proven violations.
Complaint Trend (24 months)
2015-09 2026-03
Top Consumer Issues
Attempts to collect debt not owed7 (%)
Communication tactics5 (%)
Written notification about debt3 (%)
Disclosure verification of debt2 (%)
Took or threatened to take negative or legal action3 (%)
Cont'd attempts collect debt not owed1 (%)
Threatened to contact someone or share information improperly1 (%)
Most common issue: Attempts to collect debt not owed — Debt is not yours
Know Your Rights
If this company is contacting you, you have rights under the FDCPA. They must stop contacting you if you send a written cease-communication request. You can also request written validation of the debt within 30 days.
Issue Detail Breakdown
| Issue | Sub-Issue | Complaints |
|---|---|---|
| Attempts to collect debt not owed | Debt is not yours | 5 |
| Communication tactics | Frequent or repeated calls | 4 |
| Written notification about debt | Didn't receive enough information to verify debt | 3 |
| Attempts to collect debt not owed | Debt was paid | 2 |
| Disclosure verification of debt | Not given enough info to verify debt | 2 |
| Took or threatened to take negative or legal action | Threatened or suggested your credit would be damaged | 2 |
| Cont'd attempts collect debt not owed | Debt is not mine | 1 |
| Communication tactics | Used obscene/profane/abusive language | 1 |
| Took or threatened to take negative or legal action | Threatened to arrest you or take you to jail if you do not pay | 1 |
| Threatened to contact someone or share information improperly | Talked to a third-party about your debt | 1 |
Where do complaints against HANCOCK WHITNEY BANK come from?
The states where consumers have filed the most CFPB complaints against HANCOCK WHITNEY BANK. Every figure is the company's own complaint count in that state — not a national baseline.
Top states by complaints against HANCOCK WHITNEY BANK
Across 9 states with at least one filing
- Louisiana
Louisiana
11 complaints
- Florida
Florida
5 complaints
- Texas 3
Texas
3 complaints
- Mississippi 2
Mississippi
2 complaints
- Georgia 1
Georgia
1 complaints
- Alabama 1
Alabama
1 complaints
- Wisconsin 1
Wisconsin
1 complaints
- Ohio 1
Ohio
1 complaints
Frequently Asked Questions
What is the most common complaint against HANCOCK WHITNEY BANK? ▼
The most common issue consumers report about HANCOCK WHITNEY BANK is "Attempts to collect debt not owed", specifically "Debt is not yours". This is based on 26 complaints filed with the CFPB.
Are complaints against HANCOCK WHITNEY BANK increasing or decreasing? ▼
Complaints against HANCOCK WHITNEY BANK are rising. The company received 4 complaints in the last 12 months, indicating an upward trend in consumer issues.
What is HANCOCK WHITNEY BANK's reputation grade? ▼
HANCOCK WHITNEY BANK has a reputation grade of B (score: 68.6/100). This collector has a good complaint record with relatively few complaints and responsive customer service.
Does HANCOCK WHITNEY BANK respond to consumer complaints? ▼
HANCOCK WHITNEY BANK has a 100% timely response rate to CFPB complaints. Consumers disputed the company's response in 14% of cases.
In how many states does HANCOCK WHITNEY BANK operate? ▼
HANCOCK WHITNEY BANK has received CFPB complaints from consumers in 9 states, with the most complaints from Louisiana (11 complaints).
What can I do if HANCOCK WHITNEY BANK is contacting me? ▼
Under the Fair Debt Collection Practices Act (FDCPA), you have the right to request written debt validation within 30 days of first contact. You can also send a cease-communication letter to stop calls. If HANCOCK WHITNEY BANK violates the FDCPA, you may be able to sue for damages up to $1,000 plus attorney fees.
Consumer Guides
Primary source data
Read our methodology — how this data is sourced, computed, and verified.
Related
Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector Editorial
| Publisher | Kiznis Studio |
| Sources | the CFPB Consumer Complaint Database |