Total CFPB complaints
13
All-time across CCDB intake
This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.
2026 CFPB data Public-data reference. FDCPA reference 13 complaints
Greentree & Associates — Debt Collector Complaint Profile
CFPB complaint profile across 11 states. Updated as new federal complaint data lands in the upstream Consumer Complaint Database.
Complaints by issue type
What consumers report about Greentree & Associates
- Disclosure verification of debt
Disclosure verification of debt
4 complaints
- False statements or representation
False statements or representation
2 complaints
- Took or threatened to take negative or legal action
Took or threatened to take negative or legal action
2 complaints
- Attempts to collect debt not owed
Attempts to collect debt not owed
2 complaints
- Communication tactics 1
Communication tactics
1 complaints
- Cont'd attempts collect debt not owed 1
Cont'd attempts collect debt not owed
1 complaints
F
Grade F · 45.5/100 composite
This collector has a failing complaint record with very high complaint volumes and poor response rates.
What do CFPB complaints reveal about Greentree & Associates?
Greentree & Associates has accumulated 13 total CFPB complaints across 11 states, with 0 filed in the most recent 12 months against 13 historical complaints before that window. The trailing-12-month volume represents 0.0% of the full complaint history, a stable pattern that indicates a mature dispute profile with predictable monthly volumes.
The dominant consumer grievance logged with the CFPB is "Disclosure verification of debt", narrowing to "Not given enough info to verify debt", which aligns with FDCPA-regulated conduct and signals the operational area most likely to trigger regulator scrutiny. The company posts a 23% timely-response rate against a 17% consumer-dispute-after-response rate, a pairing that calibrates how well its complaint-resolution workflow holds up once a consumer pushes back.
Complaints have been recorded across 11 states, led by California with 3 and Louisiana with 1, which matches a multi-state collection footprint rather than a regional operation. Normalized against the full CFPB collector database, the reputation score of 45.5/100 places Greentree & Associates in grade band F, a tier reached by blending complaint volume, response timeliness, dispute rates, and issue severity into a single comparable metric.
Complaint Summary
Last 12 months
0
0.0% of total history
Stable →
States active
11
Distinct state filings
Timely response rate
23%
Within CFPB SLA window
Consumer disputes
17%
After company response
Reputation grade
F
45.5/100 composite
Response-quality profile
How Greentree & Associates performs on CFPB resolution-quality metrics versus a fleet average benchmark drawn from the full debt-collection vertical.
Timely response within SLA 23.1%
Vertical avg
CFPB requires companies to respond within 15 days for most complaints; 60 days for credit-reporting.
Consumer dispute rate (post-response) 33.3%
Vertical avg
Lower is better. The percentage of consumers who flagged the company's response as unsatisfactory.
State coverage breadth 19.6%
Share of US states + territories with at least one filed complaint against this collector.
How does Greentree & Associates compare to its peers?
Greentree & Associates National average
Complaints (last 12 mo)lower is better
Timely-response ratehigher is better
Consumer-dispute ratelower is better
Source: CFPB Consumer Complaint Database. Complaints reflect consumer reports, not proven violations.
Complaint Trend (24 months)
2015-01 2019-07
Top Consumer Issues
Disclosure verification of debt4 (%)
False statements or representation2 (%)
Communication tactics1 (%)
Cont'd attempts collect debt not owed1 (%)
Took or threatened to take negative or legal action2 (%)
Attempts to collect debt not owed2 (%)
Written notification about debt1 (%)
Most common issue: Disclosure verification of debt — Not given enough info to verify debt
Know Your Rights
If this company is contacting you, you have rights under the FDCPA. They must stop contacting you if you send a written cease-communication request. You can also request written validation of the debt within 30 days.
Issue Detail Breakdown
| Issue | Sub-Issue | Complaints |
|---|---|---|
| Disclosure verification of debt | Not given enough info to verify debt | 4 |
| False statements or representation | Attempted to collect wrong amount | 2 |
| Communication tactics | Used obscene, profane, or other abusive language | 1 |
| Cont'd attempts collect debt not owed | Debt was paid | 1 |
| Took or threatened to take negative or legal action | Seized or attempted to seize your property | 1 |
| Attempts to collect debt not owed | Debt was already discharged in bankruptcy and is no longer owed | 1 |
| Written notification about debt | Didn't receive notice of right to dispute | 1 |
| Attempts to collect debt not owed | Debt is not yours | 1 |
| Took or threatened to take negative or legal action | Threatened or suggested your credit would be damaged | 1 |
Where do complaints against Greentree & Associates come from?
The states where consumers have filed the most CFPB complaints against Greentree & Associates. Every figure is the company's own complaint count in that state — not a national baseline.
Top states by complaints against Greentree & Associates
Across 11 states with at least one filing
- California
California
3 complaints
- Louisiana 1
Louisiana
1 complaints
- Illinois 1
Illinois
1 complaints
- Ohio 1
Ohio
1 complaints
- Pennsylvania 1
Pennsylvania
1 complaints
- Connecticut 1
Connecticut
1 complaints
- Maryland 1
Maryland
1 complaints
- Georgia 1
Georgia
1 complaints
Frequently Asked Questions
What is the most common complaint against Greentree & Associates? ▼
The most common issue consumers report about Greentree & Associates is "Disclosure verification of debt", specifically "Not given enough info to verify debt". This is based on 13 complaints filed with the CFPB.
Are complaints against Greentree & Associates increasing or decreasing? ▼
Complaints against Greentree & Associates have been stable. The company received 0 complaints in the last 12 months.
What is Greentree & Associates's reputation grade? ▼
Greentree & Associates has a reputation grade of F (score: 45.5/100). This collector has a failing complaint record with very high complaint volumes and poor response rates.
Does Greentree & Associates respond to consumer complaints? ▼
Greentree & Associates has a 23% timely response rate to CFPB complaints. Consumers disputed the company's response in 17% of cases.
In how many states does Greentree & Associates operate? ▼
Greentree & Associates has received CFPB complaints from consumers in 11 states, with the most complaints from California (3 complaints).
What can I do if Greentree & Associates is contacting me? ▼
Under the Fair Debt Collection Practices Act (FDCPA), you have the right to request written debt validation within 30 days of first contact. You can also send a cease-communication letter to stop calls. If Greentree & Associates violates the FDCPA, you may be able to sue for damages up to $1,000 plus attorney fees.
Consumer Guides
Primary source data
Read our methodology — how this data is sourced, computed, and verified.
Related
Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector Editorial
| Publisher | Kiznis Studio |
| Sources | the CFPB Consumer Complaint Database |