Total CFPB complaints
15
All-time across CCDB intake
This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.
2026 CFPB data Public-data reference. FDCPA reference 15 complaints
Green Trust Cash, LLC — Debt Collector Complaint Profile
CFPB complaint profile across 11 states. Updated as new federal complaint data lands in the upstream Consumer Complaint Database.
Complaints by issue type
What consumers report about Green Trust Cash, LLC
- Communication tactics
Communication tactics
7 complaints
- False statements or representation
False statements or representation
3 complaints
- Cont'd attempts collect debt not owed 2
Cont'd attempts collect debt not owed
2 complaints
- Took or threatened to take negative or legal action 1
Took or threatened to take negative or legal action
1 complaints
- Improper contact or sharing of info 1
Improper contact or sharing of info
1 complaints
- Taking/threatening an illegal action 1
Taking/threatening an illegal action
1 complaints
B
Grade B · 69.3/100 composite
This collector has a good complaint record with relatively few complaints and responsive customer service.
What do CFPB complaints reveal about Green Trust Cash, LLC?
Green Trust Cash, LLC has accumulated 15 total CFPB complaints across 11 states, with 0 filed in the most recent 12 months against 15 historical complaints before that window. The trailing-12-month volume represents 0.0% of the full complaint history, a stable pattern that indicates a mature dispute profile with predictable monthly volumes.
The dominant consumer grievance logged with the CFPB is "Communication tactics", narrowing to "Frequent or repeated calls", which aligns with FDCPA-regulated conduct and signals the operational area most likely to trigger regulator scrutiny. The company posts a 87% timely-response rate against a 7% consumer-dispute-after-response rate, a pairing that calibrates how well its complaint-resolution workflow holds up once a consumer pushes back.
Complaints have been recorded across 11 states, led by California with 3 and North Carolina with 2, which matches a multi-state collection footprint rather than a regional operation. Normalized against the full CFPB collector database, the reputation score of 69.3/100 places Green Trust Cash, LLC in grade band B, a tier reached by blending complaint volume, response timeliness, dispute rates, and issue severity into a single comparable metric.
Complaint Summary
Last 12 months
0
0.0% of total history
Stable →
States active
11
Distinct state filings
Timely response rate
87%
Within CFPB SLA window
Consumer disputes
7%
After company response
Reputation grade
B
69.3/100 composite
Response-quality profile
How Green Trust Cash, LLC performs on CFPB resolution-quality metrics versus a fleet average benchmark drawn from the full debt-collection vertical.
Timely response within SLA 86.7%
Vertical avg
CFPB requires companies to respond within 15 days for most complaints; 60 days for credit-reporting.
Consumer dispute rate (post-response) 14.3%
Vertical avg
Lower is better. The percentage of consumers who flagged the company's response as unsatisfactory.
State coverage breadth 19.6%
Share of US states + territories with at least one filed complaint against this collector.
How does Green Trust Cash, LLC compare to its peers?
Green Trust Cash, LLC National average
Complaints (last 12 mo)lower is better
Timely-response ratehigher is better
Consumer-dispute ratelower is better
Source: CFPB Consumer Complaint Database. Complaints reflect consumer reports, not proven violations.
Complaint Trend (24 months)
2013-12 2017-10
Top Consumer Issues
Communication tactics7 (%)
False statements or representation3 (%)
Took or threatened to take negative or legal action1 (%)
Improper contact or sharing of info1 (%)
Cont'd attempts collect debt not owed2 (%)
Taking/threatening an illegal action1 (%)
Most common issue: Communication tactics — Frequent or repeated calls
Know Your Rights
If this company is contacting you, you have rights under the FDCPA. They must stop contacting you if you send a written cease-communication request. You can also request written validation of the debt within 30 days.
Issue Detail Breakdown
| Issue | Sub-Issue | Complaints |
|---|---|---|
| Communication tactics | Frequent or repeated calls | 5 |
| False statements or representation | Attempted to collect wrong amount | 3 |
| Took or threatened to take negative or legal action | Threatened to arrest you or take you to jail if you do not pay | 1 |
| Communication tactics | Called after sent written cease of comm | 1 |
| Improper contact or sharing of info | Contacted employer after asked not to | 1 |
| Cont'd attempts collect debt not owed | Debt resulted from identity theft | 1 |
| Communication tactics | Used obscene/profane/abusive language | 1 |
| Taking/threatening an illegal action | Threatened arrest/jail if do not pay | 1 |
| Cont'd attempts collect debt not owed | Debt is not mine | 1 |
Where do complaints against Green Trust Cash, LLC come from?
The states where consumers have filed the most CFPB complaints against Green Trust Cash, LLC. Every figure is the company's own complaint count in that state — not a national baseline.
Top states by complaints against Green Trust Cash, LLC
Across 11 states with at least one filing
- California
California
3 complaints
- North Carolina
North Carolina
2 complaints
- Texas
Texas
2 complaints
- Alabama 1
Alabama
1 complaints
- Maryland 1
Maryland
1 complaints
- Massachusetts 1
Massachusetts
1 complaints
- Colorado 1
Colorado
1 complaints
- Michigan 1
Michigan
1 complaints
Frequently Asked Questions
What is the most common complaint against Green Trust Cash, LLC? ▼
The most common issue consumers report about Green Trust Cash, LLC is "Communication tactics", specifically "Frequent or repeated calls". This is based on 15 complaints filed with the CFPB.
Are complaints against Green Trust Cash, LLC increasing or decreasing? ▼
Complaints against Green Trust Cash, LLC have been stable. The company received 0 complaints in the last 12 months.
What is Green Trust Cash, LLC's reputation grade? ▼
Green Trust Cash, LLC has a reputation grade of B (score: 69.3/100). This collector has a good complaint record with relatively few complaints and responsive customer service.
Does Green Trust Cash, LLC respond to consumer complaints? ▼
Green Trust Cash, LLC has a 87% timely response rate to CFPB complaints. Consumers disputed the company's response in 7% of cases.
In how many states does Green Trust Cash, LLC operate? ▼
Green Trust Cash, LLC has received CFPB complaints from consumers in 11 states, with the most complaints from California (3 complaints).
What can I do if Green Trust Cash, LLC is contacting me? ▼
Under the Fair Debt Collection Practices Act (FDCPA), you have the right to request written debt validation within 30 days of first contact. You can also send a cease-communication letter to stop calls. If Green Trust Cash, LLC violates the FDCPA, you may be able to sue for damages up to $1,000 plus attorney fees.
Consumer Guides
Primary source data
Read our methodology — how this data is sourced, computed, and verified.
Related
Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector Editorial
| Publisher | Kiznis Studio |
| Sources | the CFPB Consumer Complaint Database |