Total CFPB complaints
187
All-time across CCDB intake
This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.
2026 CFPB data Public-data reference. FDCPA reference 187 complaints
GREAT LAKES — Debt Collector Complaint Profile
CFPB complaint profile across 39 states. Updated as new federal complaint data lands in the upstream Consumer Complaint Database.
Complaints by issue type
What consumers report about GREAT LAKES
- Attempts to collect debt not owed
Attempts to collect debt not owed
45 complaints
- Written notification about debt
Written notification about debt
28 complaints
- False statements or representation
False statements or representation
26 complaints
- Disclosure verification of debt 17
Disclosure verification of debt
17 complaints
- Cont'd attempts collect debt not owed 12
Cont'd attempts collect debt not owed
12 complaints
- Communication tactics 9
Communication tactics
9 complaints
C
Grade C · 61.6/100 composite
This collector has an average complaint record with moderate complaint volumes and typical response rates.
What do CFPB complaints reveal about GREAT LAKES?
GREAT LAKES has accumulated 187 total CFPB complaints across 39 states, with 0 filed in the most recent 12 months against 187 historical complaints before that window. The trailing-12-month volume represents 0.0% of the full complaint history, a stable pattern that indicates a mature dispute profile with predictable monthly volumes.
The dominant consumer grievance logged with the CFPB is "Written notification about debt", narrowing to "Didn't receive enough information to verify debt", which aligns with FDCPA-regulated conduct and signals the operational area most likely to trigger regulator scrutiny. The company posts a 99% timely-response rate against a 9% consumer-dispute-after-response rate, a pairing that calibrates how well its complaint-resolution workflow holds up once a consumer pushes back.
Complaints have been recorded across 39 states, led by Florida with 22 and California with 18, which matches a multi-state collection footprint rather than a regional operation. Normalized against the full CFPB collector database, the reputation score of 61.6/100 places GREAT LAKES in grade band C, a tier reached by blending complaint volume, response timeliness, dispute rates, and issue severity into a single comparable metric.
Complaint Summary
Last 12 months
0
0.0% of total history
Stable →
States active
39
Distinct state filings
Timely response rate
99%
Within CFPB SLA window
Consumer disputes
9%
After company response
Reputation grade
C
61.6/100 composite
Response-quality profile
How GREAT LAKES performs on CFPB resolution-quality metrics versus a fleet average benchmark drawn from the full debt-collection vertical.
Timely response within SLA 99.5%
Vertical avg
CFPB requires companies to respond within 15 days for most complaints; 60 days for credit-reporting.
Consumer dispute rate (post-response) 18.2%
Vertical avg
Lower is better. The percentage of consumers who flagged the company's response as unsatisfactory.
State coverage breadth 69.6%
Share of US states + territories with at least one filed complaint against this collector.
How does GREAT LAKES compare to its peers?
GREAT LAKES National average
Complaints (last 12 mo)lower is better
Timely-response ratehigher is better
Consumer-dispute ratelower is better
Source: CFPB Consumer Complaint Database. Complaints reflect consumer reports, not proven violations.
Complaint Trend (24 months)
2017-12 2019-12
Top Consumer Issues
Written notification about debt28 (%)
False statements or representation26 (%)
Attempts to collect debt not owed45 (%)
Disclosure verification of debt17 (%)
Cont'd attempts collect debt not owed12 (%)
Communication tactics9 (%)
Most common issue: Written notification about debt — Didn't receive enough information to verify debt
Know Your Rights
If this company is contacting you, you have rights under the FDCPA. They must stop contacting you if you send a written cease-communication request. You can also request written validation of the debt within 30 days.
Issue Detail Breakdown
| Issue | Sub-Issue | Complaints |
|---|---|---|
| Written notification about debt | Didn't receive enough information to verify debt | 22 |
| False statements or representation | Attempted to collect wrong amount | 21 |
| Attempts to collect debt not owed | Debt was result of identity theft | 18 |
| Attempts to collect debt not owed | Debt is not yours | 17 |
| Disclosure verification of debt | Not given enough info to verify debt | 17 |
| Cont'd attempts collect debt not owed | Debt is not mine | 12 |
| Attempts to collect debt not owed | Debt was paid | 10 |
| Communication tactics | Frequent or repeated calls | 9 |
| Written notification about debt | Didn't receive notice of right to dispute | 6 |
| False statements or representation | Impersonated attorney, law enforcement, or government official | 5 |
Where do complaints against GREAT LAKES come from?
The states where consumers have filed the most CFPB complaints against GREAT LAKES. Every figure is the company's own complaint count in that state — not a national baseline.
Top states by complaints against GREAT LAKES
Across 39 states with at least one filing
- Florida
Florida
22 complaints
- California
California
18 complaints
- Illinois
Illinois
11 complaints
- Michigan
Michigan
11 complaints
- Texas
Texas
9 complaints
- New York
New York
9 complaints
- Ohio
Ohio
9 complaints
- South Carolina
South Carolina
9 complaints
Frequently Asked Questions
What is the most common complaint against GREAT LAKES? ▼
The most common issue consumers report about GREAT LAKES is "Written notification about debt", specifically "Didn't receive enough information to verify debt". This is based on 187 complaints filed with the CFPB.
Are complaints against GREAT LAKES increasing or decreasing? ▼
Complaints against GREAT LAKES have been stable. The company received 0 complaints in the last 12 months.
What is GREAT LAKES's reputation grade? ▼
GREAT LAKES has a reputation grade of C (score: 61.6/100). This collector has an average complaint record with moderate complaint volumes and typical response rates.
Does GREAT LAKES respond to consumer complaints? ▼
GREAT LAKES has a 99% timely response rate to CFPB complaints. Consumers disputed the company's response in 9% of cases.
In how many states does GREAT LAKES operate? ▼
GREAT LAKES has received CFPB complaints from consumers in 39 states, with the most complaints from Florida (22 complaints).
What can I do if GREAT LAKES is contacting me? ▼
Under the Fair Debt Collection Practices Act (FDCPA), you have the right to request written debt validation within 30 days of first contact. You can also send a cease-communication letter to stop calls. If GREAT LAKES violates the FDCPA, you may be able to sue for damages up to $1,000 plus attorney fees.
Consumer Guides
Primary source data
Read our methodology — how this data is sourced, computed, and verified.
Related
Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector Editorial
| Publisher | Kiznis Studio |
| Sources | the CFPB Consumer Complaint Database |