Total CFPB complaints
115
All-time across CCDB intake
This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.
2026 CFPB data Public-data reference. FDCPA reference 115 complaints
Global Recovery Group — Debt Collector Complaint Profile
CFPB complaint profile across 35 states. Updated as new federal complaint data lands in the upstream Consumer Complaint Database.
Complaints by issue type
What consumers report about Global Recovery Group
- Communication tactics
Communication tactics
38 complaints
- Improper contact or sharing of info
Improper contact or sharing of info
21 complaints
- Cont'd attempts collect debt not owed
Cont'd attempts collect debt not owed
19 complaints
- Taking/threatening an illegal action
Taking/threatening an illegal action
17 complaints
- Disclosure verification of debt 3
Disclosure verification of debt
3 complaints
F
Grade F · 41.9/100 composite
This collector has a failing complaint record with very high complaint volumes and poor response rates.
What do CFPB complaints reveal about Global Recovery Group?
Global Recovery Group has accumulated 115 total CFPB complaints across 35 states, with 0 filed in the most recent 12 months against 115 historical complaints before that window. The trailing-12-month volume represents 0.0% of the full complaint history, a stable pattern that indicates a mature dispute profile with predictable monthly volumes.
The dominant consumer grievance logged with the CFPB is "Communication tactics", narrowing to "Threatened to take legal action", which aligns with FDCPA-regulated conduct and signals the operational area most likely to trigger regulator scrutiny. The company posts a 37% timely-response rate against a 6% consumer-dispute-after-response rate, a pairing that calibrates how well its complaint-resolution workflow holds up once a consumer pushes back.
Complaints have been recorded across 35 states, led by Texas with 28 and California with 9, which matches a multi-state collection footprint rather than a regional operation. Normalized against the full CFPB collector database, the reputation score of 41.9/100 places Global Recovery Group in grade band F, a tier reached by blending complaint volume, response timeliness, dispute rates, and issue severity into a single comparable metric.
Complaint Summary
Last 12 months
0
0.0% of total history
Stable →
States active
35
Distinct state filings
Timely response rate
37%
Within CFPB SLA window
Consumer disputes
6%
After company response
Reputation grade
F
41.9/100 composite
Response-quality profile
How Global Recovery Group performs on CFPB resolution-quality metrics versus a fleet average benchmark drawn from the full debt-collection vertical.
Timely response within SLA 36.5%
Vertical avg
CFPB requires companies to respond within 15 days for most complaints; 60 days for credit-reporting.
Consumer dispute rate (post-response) 11.0%
Vertical avg
Lower is better. The percentage of consumers who flagged the company's response as unsatisfactory.
State coverage breadth 62.5%
Share of US states + territories with at least one filed complaint against this collector.
How does Global Recovery Group compare to its peers?
Global Recovery Group National average
Complaints (last 12 mo)lower is better
Timely-response ratehigher is better
Consumer-dispute ratelower is better
Source: CFPB Consumer Complaint Database. Complaints reflect consumer reports, not proven violations.
Complaint Trend (24 months)
2015-01 2021-08
Top Consumer Issues
Communication tactics38 (%)
Taking/threatening an illegal action17 (%)
Cont'd attempts collect debt not owed19 (%)
Improper contact or sharing of info21 (%)
Disclosure verification of debt3 (%)
Most common issue: Communication tactics — Threatened to take legal action
Know Your Rights
If this company is contacting you, you have rights under the FDCPA. They must stop contacting you if you send a written cease-communication request. You can also request written validation of the debt within 30 days.
Issue Detail Breakdown
| Issue | Sub-Issue | Complaints |
|---|---|---|
| Communication tactics | Threatened to take legal action | 20 |
| Taking/threatening an illegal action | Threatened arrest/jail if do not pay | 17 |
| Cont'd attempts collect debt not owed | Debt is not mine | 15 |
| Communication tactics | Frequent or repeated calls | 15 |
| Improper contact or sharing of info | Contacted employer after asked not to | 8 |
| Improper contact or sharing of info | Contacted me after I asked not to | 7 |
| Improper contact or sharing of info | Talked to a third party about my debt | 6 |
| Cont'd attempts collect debt not owed | Debt was paid | 4 |
| Communication tactics | Used obscene/profane/abusive language | 3 |
| Disclosure verification of debt | Right to dispute notice not received | 3 |
Where do complaints against Global Recovery Group come from?
The states where consumers have filed the most CFPB complaints against Global Recovery Group. Every figure is the company's own complaint count in that state — not a national baseline.
Top states by complaints against Global Recovery Group
Across 35 states with at least one filing
- Texas
Texas
28 complaints
- California 9
California
9 complaints
- Ohio 8
Ohio
8 complaints
- Illinois 8
Illinois
8 complaints
- Florida 5
Florida
5 complaints
- Tennessee 5
Tennessee
5 complaints
- Georgia 4
Georgia
4 complaints
- Virginia 4
Virginia
4 complaints
Frequently Asked Questions
What is the most common complaint against Global Recovery Group? ▼
The most common issue consumers report about Global Recovery Group is "Communication tactics", specifically "Threatened to take legal action". This is based on 115 complaints filed with the CFPB.
Are complaints against Global Recovery Group increasing or decreasing? ▼
Complaints against Global Recovery Group have been stable. The company received 0 complaints in the last 12 months.
What is Global Recovery Group's reputation grade? ▼
Global Recovery Group has a reputation grade of F (score: 41.9/100). This collector has a failing complaint record with very high complaint volumes and poor response rates.
Does Global Recovery Group respond to consumer complaints? ▼
Global Recovery Group has a 37% timely response rate to CFPB complaints. Consumers disputed the company's response in 6% of cases.
In how many states does Global Recovery Group operate? ▼
Global Recovery Group has received CFPB complaints from consumers in 35 states, with the most complaints from Texas (28 complaints).
What can I do if Global Recovery Group is contacting me? ▼
Under the Fair Debt Collection Practices Act (FDCPA), you have the right to request written debt validation within 30 days of first contact. You can also send a cease-communication letter to stop calls. If Global Recovery Group violates the FDCPA, you may be able to sue for damages up to $1,000 plus attorney fees.
Consumer Guides
Primary source data
Read our methodology — how this data is sourced, computed, and verified.
Related
Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector Editorial
| Publisher | Kiznis Studio |
| Sources | the CFPB Consumer Complaint Database |