Total CFPB complaints
169
All-time across CCDB intake
This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.
2026 CFPB data Public-data reference. FDCPA reference 169 complaints
Glass Mountain Capital, LLC — Debt Collector Complaint Profile
CFPB complaint profile across 40 states. Updated as new federal complaint data lands in the upstream Consumer Complaint Database.
Complaints by issue type
What consumers report about Glass Mountain Capital, LLC
- Communication tactics
Communication tactics
43 complaints
- Attempts to collect debt not owed
Attempts to collect debt not owed
36 complaints
- Written notification about debt
Written notification about debt
19 complaints
- Cont'd attempts collect debt not owed 11
Cont'd attempts collect debt not owed
11 complaints
- Electronic communications 11
Electronic communications
11 complaints
- False statements or representation 7
False statements or representation
7 complaints
D
Grade D · 58.5/100 composite
This collector has a poor complaint record with above-average complaints and below-average response rates.
What do CFPB complaints reveal about Glass Mountain Capital, LLC?
Glass Mountain Capital, LLC has accumulated 169 total CFPB complaints across 40 states, with 2 filed in the most recent 12 months against 167 historical complaints before that window. The trailing-12-month volume represents 1.2% of the full complaint history, a falling pattern that implies either tighter collection practices, portfolio sell-offs, or improved dispute handling.
The dominant consumer grievance logged with the CFPB is "Communication tactics", narrowing to "Frequent or repeated calls", which aligns with FDCPA-regulated conduct and signals the operational area most likely to trigger regulator scrutiny. The company posts a 94% timely-response rate against a 16% consumer-dispute-after-response rate, a pairing that calibrates how well its complaint-resolution workflow holds up once a consumer pushes back.
Complaints have been recorded across 40 states, led by Texas with 24 and California with 20, which matches a multi-state collection footprint rather than a regional operation. Normalized against the full CFPB collector database, the reputation score of 58.5/100 places Glass Mountain Capital, LLC in grade band D, a tier reached by blending complaint volume, response timeliness, dispute rates, and issue severity into a single comparable metric.
Complaint Summary
Last 12 months
2
1.2% of total history
Falling ↓
States active
40
Distinct state filings
Timely response rate
94%
Within CFPB SLA window
Consumer disputes
16%
After company response
Reputation grade
D
58.5/100 composite
Response-quality profile
How Glass Mountain Capital, LLC performs on CFPB resolution-quality metrics versus a fleet average benchmark drawn from the full debt-collection vertical.
Timely response within SLA 94.1%
Vertical avg
CFPB requires companies to respond within 15 days for most complaints; 60 days for credit-reporting.
Consumer dispute rate (post-response) 31.0%
Vertical avg
Lower is better. The percentage of consumers who flagged the company's response as unsatisfactory.
State coverage breadth 71.4%
Share of US states + territories with at least one filed complaint against this collector.
How does Glass Mountain Capital, LLC compare to its peers?
Glass Mountain Capital… National average
Complaints (last 12 mo)lower is better
Timely-response ratehigher is better
Consumer-dispute ratelower is better
Source: CFPB Consumer Complaint Database. Complaints reflect consumer reports, not proven violations.
Complaint Trend (24 months)
2022-09 2025-04
Top Consumer Issues
Communication tactics43 (%)
Attempts to collect debt not owed36 (%)
Written notification about debt19 (%)
Cont'd attempts collect debt not owed11 (%)
Electronic communications11 (%)
False statements or representation7 (%)
Most common issue: Communication tactics — Frequent or repeated calls
Know Your Rights
If this company is contacting you, you have rights under the FDCPA. They must stop contacting you if you send a written cease-communication request. You can also request written validation of the debt within 30 days.
Issue Detail Breakdown
| Issue | Sub-Issue | Complaints |
|---|---|---|
| Communication tactics | Frequent or repeated calls | 31 |
| Attempts to collect debt not owed | Debt is not yours | 18 |
| Written notification about debt | Didn't receive enough information to verify debt | 14 |
| Attempts to collect debt not owed | Debt was result of identity theft | 12 |
| Communication tactics | You told them to stop contacting you, but they keep trying | 12 |
| Cont'd attempts collect debt not owed | Debt is not mine | 11 |
| Electronic communications | Frequent or repeated messages | 11 |
| False statements or representation | Attempted to collect wrong amount | 7 |
| Attempts to collect debt not owed | Debt was paid | 6 |
| Written notification about debt | Didn't receive notice of right to dispute | 5 |
Where do complaints against Glass Mountain Capital, LLC come from?
The states where consumers have filed the most CFPB complaints against Glass Mountain Capital, LLC. Every figure is the company's own complaint count in that state — not a national baseline.
Top states by complaints against Glass Mountain Capital, LLC
Across 40 states with at least one filing
- Texas
Texas
24 complaints
- California
California
20 complaints
- Illinois
Illinois
15 complaints
- Florida
Florida
12 complaints
- New York
New York
10 complaints
- Virginia 8
Virginia
8 complaints
- Georgia 6
Georgia
6 complaints
- Arizona 6
Arizona
6 complaints
Frequently Asked Questions
What is the most common complaint against Glass Mountain Capital, LLC? ▼
The most common issue consumers report about Glass Mountain Capital, LLC is "Communication tactics", specifically "Frequent or repeated calls". This is based on 169 complaints filed with the CFPB.
Are complaints against Glass Mountain Capital, LLC increasing or decreasing? ▼
Complaints against Glass Mountain Capital, LLC are falling. The company received 2 complaints in the last 12 months, showing improvement over prior periods.
What is Glass Mountain Capital, LLC's reputation grade? ▼
Glass Mountain Capital, LLC has a reputation grade of D (score: 58.5/100). This collector has a poor complaint record with above-average complaints and below-average response rates.
Does Glass Mountain Capital, LLC respond to consumer complaints? ▼
Glass Mountain Capital, LLC has a 94% timely response rate to CFPB complaints. Consumers disputed the company's response in 16% of cases.
In how many states does Glass Mountain Capital, LLC operate? ▼
Glass Mountain Capital, LLC has received CFPB complaints from consumers in 40 states, with the most complaints from Texas (24 complaints).
What can I do if Glass Mountain Capital, LLC is contacting me? ▼
Under the Fair Debt Collection Practices Act (FDCPA), you have the right to request written debt validation within 30 days of first contact. You can also send a cease-communication letter to stop calls. If Glass Mountain Capital, LLC violates the FDCPA, you may be able to sue for damages up to $1,000 plus attorney fees.
Consumer Guides
Primary source data
Read our methodology — how this data is sourced, computed, and verified.
Related
Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector Editorial
| Publisher | Kiznis Studio |
| Sources | the CFPB Consumer Complaint Database |