Total CFPB complaints
838
All-time across CCDB intake
This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.
2026 CFPB data Public-data reference. FDCPA reference 838 complaints
GLA Collection Company, Inc. — Debt Collector Complaint Profile
CFPB complaint profile across 32 states. Updated as new federal complaint data lands in the upstream Consumer Complaint Database.
Complaints by issue type
What consumers report about GLA Collection Company, Inc.
- Attempts to collect debt not owed
Attempts to collect debt not owed
265 complaints
- Written notification about debt
Written notification about debt
173 complaints
- False statements or representation 86
False statements or representation
86 complaints
- Cont'd attempts collect debt not owed 66
Cont'd attempts collect debt not owed
66 complaints
- Took or threatened to take negative or legal action 59
Took or threatened to take negative or legal action
59 complaints
- Communication tactics 39
Communication tactics
39 complaints
D
Grade D · 54.1/100 composite
This collector has a poor complaint record with above-average complaints and below-average response rates.
What do CFPB complaints reveal about GLA Collection Company, Inc.?
GLA Collection Company, Inc. has accumulated 838 total CFPB complaints across 32 states, with 148 filed in the most recent 12 months against 690 historical complaints before that window. The trailing-12-month volume represents 17.7% of the full complaint history, a rising pattern that suggests escalating consumer friction rather than a legacy book of disputes.
The dominant consumer grievance logged with the CFPB is "Attempts to collect debt not owed", narrowing to "Debt is not yours", which aligns with FDCPA-regulated conduct and signals the operational area most likely to trigger regulator scrutiny. The company posts a 99% timely-response rate against a 28% consumer-dispute-after-response rate, a pairing that calibrates how well its complaint-resolution workflow holds up once a consumer pushes back.
Complaints have been recorded across 32 states, led by Kentucky with 401 and Indiana with 210, which matches a multi-state collection footprint rather than a regional operation. Normalized against the full CFPB collector database, the reputation score of 54.1/100 places GLA Collection Company, Inc. in grade band D, a tier reached by blending complaint volume, response timeliness, dispute rates, and issue severity into a single comparable metric.
Complaint Summary
Last 12 months
148
17.7% of total history
Rising ↑
States active
32
Distinct state filings
Timely response rate
99%
Within CFPB SLA window
Consumer disputes
28%
After company response
Reputation grade
D
54.1/100 composite
Response-quality profile
How GLA Collection Company, Inc. performs on CFPB resolution-quality metrics versus a fleet average benchmark drawn from the full debt-collection vertical.
Timely response within SLA 99.3%
Vertical avg
CFPB requires companies to respond within 15 days for most complaints; 60 days for credit-reporting.
Consumer dispute rate (post-response) 55.3%
Vertical avg
Lower is better. The percentage of consumers who flagged the company's response as unsatisfactory.
State coverage breadth 57.1%
Share of US states + territories with at least one filed complaint against this collector.
How does GLA Collection Company, Inc. compare to its peers?
GLA Collection Company… National average
Complaints (last 12 mo)lower is better
Timely-response ratehigher is better
Consumer-dispute ratelower is better
Source: CFPB Consumer Complaint Database. Complaints reflect consumer reports, not proven violations.
Complaint Trend (24 months)
2024-04 2026-03
Top Consumer Issues
Attempts to collect debt not owed265 (%)
Written notification about debt173 (%)
False statements or representation86 (%)
Took or threatened to take negative or legal action59 (%)
Communication tactics39 (%)
Cont'd attempts collect debt not owed66 (%)
Disclosure verification of debt33 (%)
Most common issue: Attempts to collect debt not owed — Debt is not yours
Know Your Rights
If this company is contacting you, you have rights under the FDCPA. They must stop contacting you if you send a written cease-communication request. You can also request written validation of the debt within 30 days.
Issue Detail Breakdown
| Issue | Sub-Issue | Complaints |
|---|---|---|
| Attempts to collect debt not owed | Debt is not yours | 180 |
| Written notification about debt | Didn't receive enough information to verify debt | 131 |
| False statements or representation | Attempted to collect wrong amount | 86 |
| Attempts to collect debt not owed | Debt was paid | 85 |
| Took or threatened to take negative or legal action | Threatened or suggested your credit would be damaged | 59 |
| Written notification about debt | Didn't receive notice of right to dispute | 42 |
| Communication tactics | Frequent or repeated calls | 39 |
| Cont'd attempts collect debt not owed | Debt is not mine | 35 |
| Disclosure verification of debt | Not given enough info to verify debt | 33 |
| Cont'd attempts collect debt not owed | Debt was paid | 31 |
Where do complaints against GLA Collection Company, Inc. come from?
The states where consumers have filed the most CFPB complaints against GLA Collection Company, Inc.. Every figure is the company's own complaint count in that state — not a national baseline.
Top states by complaints against GLA Collection Company, Inc.
Across 32 states with at least one filing
- Kentucky
Kentucky
401 complaints
- Indiana
Indiana
210 complaints
- Florida 56
Florida
56 complaints
- Ohio 40
Ohio
40 complaints
- Texas 21
Texas
21 complaints
- Tennessee 17
Tennessee
17 complaints
- Georgia 14
Georgia
14 complaints
- South Carolina 13
South Carolina
13 complaints
Frequently Asked Questions
What is the most common complaint against GLA Collection Company, Inc.? ▼
The most common issue consumers report about GLA Collection Company, Inc. is "Attempts to collect debt not owed", specifically "Debt is not yours". This is based on 838 complaints filed with the CFPB.
Are complaints against GLA Collection Company, Inc. increasing or decreasing? ▼
Complaints against GLA Collection Company, Inc. are rising. The company received 148 complaints in the last 12 months, indicating an upward trend in consumer issues.
What is GLA Collection Company, Inc.'s reputation grade? ▼
GLA Collection Company, Inc. has a reputation grade of D (score: 54.1/100). This collector has a poor complaint record with above-average complaints and below-average response rates.
Does GLA Collection Company, Inc. respond to consumer complaints? ▼
GLA Collection Company, Inc. has a 99% timely response rate to CFPB complaints. Consumers disputed the company's response in 28% of cases.
In how many states does GLA Collection Company, Inc. operate? ▼
GLA Collection Company, Inc. has received CFPB complaints from consumers in 32 states, with the most complaints from Kentucky (401 complaints).
What can I do if GLA Collection Company, Inc. is contacting me? ▼
Under the Fair Debt Collection Practices Act (FDCPA), you have the right to request written debt validation within 30 days of first contact. You can also send a cease-communication letter to stop calls. If GLA Collection Company, Inc. violates the FDCPA, you may be able to sue for damages up to $1,000 plus attorney fees.
Consumer Guides
Primary source data
Read our methodology — how this data is sourced, computed, and verified.
Related
Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector Editorial
| Publisher | Kiznis Studio |
| Sources | the CFPB Consumer Complaint Database |