This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.

CFPB complaint data Grade D 863 complaints

GLA Collection Company, Inc. - Debt Collector Complaint Profile

CFPB complaint profile across 32 states, reputation grade D.

Complaints by issue type

What consumers report about GLA Collection Company, Inc.

complaints
Source CFPB Consumer Complaint Database

Data updated July 2026

D

Grade D · 54.1/100 composite

This collector has a poor complaint record with above-average complaints and below-average response rates.

Based on consumer-filed CFPB complaints, not proven violations or a court finding of wrongdoing.

The verdict

A reputation grade of D: GLA Collection Company, Inc. ranks ahead of 23% of the 5,283 collectors PlainCollector grades - 77% keep a cleaner CFPB record, on 863 all-time complaints and a 99% timely-response rate.

23rd pct
reputation rank of 5,283 graded collectors
863
CFPB complaints, all-time
99%
answered inside the CFPB window
134
in the last 12 months (falling)

Grades are relative: every collector is ranked against the others, so an A reflects a cleaner record than peers, not a clean bill of conduct. A complaint is a consumer filing, not a proven violation.

What do CFPB complaints reveal about GLA Collection Company, Inc.?

GLA Collection Company, Inc. has accumulated 863 total CFPB complaints across 32 states, with 134 filed in the most recent 12 months against 729 historical complaints before that window. The trailing-12-month volume represents 15.5% of the full complaint history, a falling pattern that implies either tighter collection practices, portfolio sell-offs, or improved dispute handling.

The dominant consumer grievance logged with the CFPB is "Attempts to collect debt not owed", narrowing to "Debt is not yours". The company posts a 99% timely-response rate against a 28% consumer-dispute-after-response rate.

Complaints have been recorded across 32 states, led by Kentucky with 406 and Indiana with 219. Normalized against the full CFPB collector database, the reputation score of 54.1/100 places GLA Collection Company, Inc. in grade band D.

How to read a complaint count →

Complaint Summary

Total CFPB complaints

863

mid-volume (CCDB)

Last 12 months

134

15.5% of all-time complaints

Falling ↓

States active

32

multi-region footprint

Timely response rate

99%

excellent band

Consumer disputes

28%

elevated (vertical avg ~19%)

Reputation grade

D

54.1/100 composite

How does GLA Collection Company, Inc.'s reputation rank nationally?

Reputation score vs. every graded collector

PlainCollector composite reputation score (0–100, higher = cleaner CFPB record)

54 Bottom 23% higher than 23% of 5,283 graded collectors

0–10: 0 graded collectors (0%). Below this entry. 10–20: 3 graded collectors (0%). Below this entry. 20–30: 29 graded collectors (1%). Below this entry. 30–40: 160 graded collectors (3%). Below this entry. 40–50: 583 graded collectors (11%). Below this entry. 50–60: 1,469 graded collectors (28%). This entry sits in this band. 60–70: 1,364 graded collectors (26%). Above this entry. 70–80: 871 graded collectors (16%). Above this entry. 80–90: 660 graded collectors (12%). Above this entry. 90–100: 144 graded collectors (3%). Above this entry. This collector 0 100 every graded collector, bucketed by value

Each bar is a band; taller bars hold more graded collectors. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count, share, and where it sits relative to this entry.

Source PlainCollector composite of CFPB Consumer Complaint Database · 2013–2026

Response-quality profile

GLA Collection Company, Inc. versus the debt-collection vertical average.

Timely response within SLA 99.3%
Vertical avg

CFPB requires companies to respond within 15 days for most complaints; 60 days for credit-reporting.

Consumer dispute rate (post-response) 27.6%
Vertical avg

Lower is better. The percentage of consumers who flagged the company's response as unsatisfactory.

State coverage breadth 57.1%

Share of US states + territories with at least one filed complaint against this collector.

How does GLA Collection Company, Inc. compare to its peers?

How does GLA Collection Company, Inc. compare? Versus a similar-volume peer and the national average, drawn from 10 collectors with a comparable complaint count
GLA Collection Company… National average
Complaints (last 12 mo)lower is better
134
575
268
Timely-response ratehigher is better
99%
99%
91%
Consumer-dispute ratelower is better
28%
0%
19%

Source: CFPB Consumer Complaint Database.

Complaint Trend (24 months)

2022-09 2025-05

Issue Detail Breakdown

Issue Sub-Issue Complaints
Attempts to collect debt not owed - 309
Written notification about debt - 181
False statements or representation - 98
Took or threatened to take negative or legal action - 74
Cont'd attempts collect debt not owed - 74
Communication tactics - 62
Disclosure verification of debt - 51
Improper contact or sharing of info - 6
Threatened to contact someone or share information improperly - 5
Taking/threatening an illegal action - 2

Where do complaints against GLA Collection Company, Inc. come from?

GLA Collection Company, Inc.'s own per-state count, not a national baseline.

Top states by complaints against GLA Collection Company, Inc.

Across 32 states with at least one filing

complaints
Source CFPB Consumer Complaint Database

What to do if GLA Collection Company, Inc. contacts you

A grade of D signals how GLA Collection Company, Inc.'s CFPB record compares to peers, here is how to act on it.

  • Demand written debt validation within 30 days of first contact, collectors must prove the debt is yours. Validation letter
  • Confirm the caller is really GLA Collection Company, Inc. and not an impostor before paying anything. Verify a collector
  • Know your FDCPA rights, you can stop calls and report harassment. Your rights
  • See how GLA Collection Company, Inc. ranks against every other collector by complaint record. Browse rankings

Complaint counts and grades reflect the public CFPB record, not a regulator's finding of wrongdoing or legal advice. For your specific situation, consult a licensed attorney.

Frequently Asked Questions

What is the most common complaint against GLA Collection Company, Inc.? ▼

The most common issue consumers report about GLA Collection Company, Inc. is "Attempts to collect debt not owed", specifically "Debt is not yours". This is based on 863 complaints filed with the CFPB.

Are complaints against GLA Collection Company, Inc. increasing or decreasing? ▼

Complaints against GLA Collection Company, Inc. are falling. The company received 134 complaints in the last 12 months, showing improvement over prior periods.

What is GLA Collection Company, Inc.'s reputation grade? ▼

GLA Collection Company, Inc. has a reputation grade of D (score: 54.1/100), PlainCollector's composite letter grade blending complaint volume, response timeliness, dispute rate, and complaint trend.

Does GLA Collection Company, Inc. respond to consumer complaints? ▼

GLA Collection Company, Inc. has a 99% timely response rate to CFPB complaints. Consumers disputed the company's response in 28% of cases.

In how many states does GLA Collection Company, Inc. operate? ▼

GLA Collection Company, Inc. has received CFPB complaints from consumers in 32 states, with the most complaints from Kentucky (406 complaints).

Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector Editorial

Every figure on PlainCollector is rendered directly from federal source data, no number is typed in by an editor. This page draws directly on federal source data, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.