Total CFPB complaints
33
All-time across CCDB intake
This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.
2026 CFPB data Public-data reference. FDCPA reference 33 complaints
Georgia Student Finance Authority — Debt Collector Complaint Profile
CFPB complaint profile across 4 states. Updated as new federal complaint data lands in the upstream Consumer Complaint Database.
Complaints by issue type
What consumers report about Georgia Student Finance Authority
- Attempts to collect debt not owed
Attempts to collect debt not owed
13 complaints
- Written notification about debt
Written notification about debt
7 complaints
- False statements or representation 5
False statements or representation
5 complaints
- Took or threatened to take negative or legal action 5
Took or threatened to take negative or legal action
5 complaints
- Threatened to contact someone or share information improperly 2
Threatened to contact someone or share information improperly
2 complaints
- Cont'd attempts collect debt not owed 1
Cont'd attempts collect debt not owed
1 complaints
F
Grade F · 32.0/100 composite
This collector has a failing complaint record with very high complaint volumes and poor response rates.
What do CFPB complaints reveal about Georgia Student Finance Authority?
Georgia Student Finance Authority has accumulated 33 total CFPB complaints across 4 states, with 11 filed in the most recent 12 months against 22 historical complaints before that window. The trailing-12-month volume represents 33.3% of the full complaint history, a stable pattern that indicates a mature dispute profile with predictable monthly volumes.
The dominant consumer grievance logged with the CFPB is "Attempts to collect debt not owed", narrowing to "Debt is not yours", which aligns with FDCPA-regulated conduct and signals the operational area most likely to trigger regulator scrutiny. The company posts a 61% timely-response rate against a 100% consumer-dispute-after-response rate, a pairing that calibrates how well its complaint-resolution workflow holds up once a consumer pushes back.
Complaints have been recorded across 4 states, led by Georgia with 28 and Texas with 2, which matches a multi-state collection footprint rather than a regional operation. Normalized against the full CFPB collector database, the reputation score of 32.0/100 places Georgia Student Finance Authority in grade band F, a tier reached by blending complaint volume, response timeliness, dispute rates, and issue severity into a single comparable metric.
Complaint Summary
Last 12 months
11
33.3% of total history
Stable →
States active
4
Distinct state filings
Timely response rate
61%
Within CFPB SLA window
Consumer disputes
100%
After company response
Reputation grade
F
32.0/100 composite
Response-quality profile
How Georgia Student Finance Authority performs on CFPB resolution-quality metrics versus a fleet average benchmark drawn from the full debt-collection vertical.
Timely response within SLA 60.6%
Vertical avg
CFPB requires companies to respond within 15 days for most complaints; 60 days for credit-reporting.
Consumer dispute rate (post-response) 100.0%
Vertical avg
Lower is better. The percentage of consumers who flagged the company's response as unsatisfactory.
State coverage breadth 7.1%
Share of US states + territories with at least one filed complaint against this collector.
How does Georgia Student Finance Authority compare to its peers?
Georgia Student Financ… National average
Complaints (last 12 mo)lower is better
Timely-response ratehigher is better
Consumer-dispute ratelower is better
Source: CFPB Consumer Complaint Database. Complaints reflect consumer reports, not proven violations.
Complaint Trend (24 months)
2016-08 2026-01
Top Consumer Issues
Attempts to collect debt not owed13 (%)
False statements or representation5 (%)
Took or threatened to take negative or legal action5 (%)
Written notification about debt7 (%)
Threatened to contact someone or share information improperly2 (%)
Cont'd attempts collect debt not owed1 (%)
Most common issue: Attempts to collect debt not owed — Debt is not yours
Know Your Rights
If this company is contacting you, you have rights under the FDCPA. They must stop contacting you if you send a written cease-communication request. You can also request written validation of the debt within 30 days.
Issue Detail Breakdown
| Issue | Sub-Issue | Complaints |
|---|---|---|
| Attempts to collect debt not owed | Debt is not yours | 10 |
| False statements or representation | Attempted to collect wrong amount | 5 |
| Took or threatened to take negative or legal action | Threatened or suggested your credit would be damaged | 5 |
| Written notification about debt | Didn't receive enough information to verify debt | 4 |
| Written notification about debt | Didn't receive notice of right to dispute | 3 |
| Threatened to contact someone or share information improperly | Contacted you after you asked them to stop | 2 |
| Attempts to collect debt not owed | Debt was result of identity theft | 2 |
| Attempts to collect debt not owed | Debt was paid | 1 |
| Cont'd attempts collect debt not owed | Debt was paid | 1 |
Where do complaints against Georgia Student Finance Authority come from?
The states where consumers have filed the most CFPB complaints against Georgia Student Finance Authority. Every figure is the company's own complaint count in that state — not a national baseline.
Top states by complaints against Georgia Student Finance Authority
Across 4 states with at least one filing
- Georgia
Georgia
28 complaints
- Texas 2
Texas
2 complaints
- Florida 2
Florida
2 complaints
- Michigan 1
Michigan
1 complaints
Frequently Asked Questions
What is the most common complaint against Georgia Student Finance Authority? ▼
The most common issue consumers report about Georgia Student Finance Authority is "Attempts to collect debt not owed", specifically "Debt is not yours". This is based on 33 complaints filed with the CFPB.
Are complaints against Georgia Student Finance Authority increasing or decreasing? ▼
Complaints against Georgia Student Finance Authority have been stable. The company received 11 complaints in the last 12 months.
What is Georgia Student Finance Authority's reputation grade? ▼
Georgia Student Finance Authority has a reputation grade of F (score: 32.0/100). This collector has a failing complaint record with very high complaint volumes and poor response rates.
Does Georgia Student Finance Authority respond to consumer complaints? ▼
Georgia Student Finance Authority has a 61% timely response rate to CFPB complaints. Consumers disputed the company's response in 100% of cases.
In how many states does Georgia Student Finance Authority operate? ▼
Georgia Student Finance Authority has received CFPB complaints from consumers in 4 states, with the most complaints from Georgia (28 complaints).
What can I do if Georgia Student Finance Authority is contacting me? ▼
Under the Fair Debt Collection Practices Act (FDCPA), you have the right to request written debt validation within 30 days of first contact. You can also send a cease-communication letter to stop calls. If Georgia Student Finance Authority violates the FDCPA, you may be able to sue for damages up to $1,000 plus attorney fees.
Consumer Guides
Primary source data
Read our methodology — how this data is sourced, computed, and verified.
Related
Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector Editorial
| Publisher | Kiznis Studio |
| Sources | the CFPB Consumer Complaint Database |