This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.

CFPB complaint data Grade F 52 complaints

Genesys National Recovery, Inc. - Debt Collector Complaint Profile

CFPB complaint profile across 8 states, reputation grade F.

Complaints by issue type

What consumers report about Genesys National Recovery, Inc.

complaints
Source CFPB Consumer Complaint Database

Data updated July 2026

F

Grade F · 28.3/100 composite

This collector has a failing complaint record with very high complaint volumes and poor response rates.

Based on consumer-filed CFPB complaints, not proven violations or a court finding of wrongdoing.

The verdict

A reputation grade of F: Genesys National Recovery, Inc. ranks ahead of 0% of the 5,283 collectors PlainCollector grades - 100% keep a cleaner CFPB record, on 52 all-time complaints and a 18% timely-response rate.

0th pct
reputation rank of 5,283 graded collectors
52
CFPB complaints, all-time
18%
answered inside the CFPB window
15
in the last 12 months (rising)

Grades are relative: every collector is ranked against the others, so an A reflects a cleaner record than peers, not a clean bill of conduct. A complaint is a consumer filing, not a proven violation.

What do CFPB complaints reveal about Genesys National Recovery, Inc.?

Genesys National Recovery, Inc. has accumulated 52 total CFPB complaints across 8 states, with 15 filed in the most recent 12 months against 37 historical complaints before that window. The trailing-12-month volume represents 28.8% of the full complaint history, a rising pattern that suggests escalating consumer friction rather than a legacy book of disputes.

The dominant consumer grievance logged with the CFPB is "Took or threatened to take negative or legal action", narrowing to "Threatened or suggested your credit would be damaged". The company posts a 18% timely-response rate.

Complaints have been recorded across 8 states, led by Puerto Rico with 35 and North Carolina with 9. Normalized against the full CFPB collector database, the reputation score of 28.3/100 places Genesys National Recovery, Inc. in grade band F.

How to read a complaint count →

Complaint Summary

Total CFPB complaints

52

low-volume (CCDB)

Last 12 months

15

28.8% of all-time complaints

Rising ↑

States active

8

regional footprint

Timely response rate

18%

below sla band

Reputation grade

F

28.3/100 composite

How does Genesys National Recovery, Inc.'s reputation rank nationally?

Reputation score vs. every graded collector

PlainCollector composite reputation score (0–100, higher = cleaner CFPB record)

28 Bottom 1% higher than 0% of 5,283 graded collectors

0–10: 0 graded collectors (0%). Below this entry. 10–20: 3 graded collectors (0%). Below this entry. 20–30: 29 graded collectors (1%). This entry sits in this band. 30–40: 160 graded collectors (3%). Above this entry. 40–50: 583 graded collectors (11%). Above this entry. 50–60: 1,469 graded collectors (28%). Above this entry. 60–70: 1,364 graded collectors (26%). Above this entry. 70–80: 871 graded collectors (16%). Above this entry. 80–90: 660 graded collectors (12%). Above this entry. 90–100: 144 graded collectors (3%). Above this entry. This collector 0 100 every graded collector, bucketed by value

Each bar is a band; taller bars hold more graded collectors. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count, share, and where it sits relative to this entry.

Source PlainCollector composite of CFPB Consumer Complaint Database · 2013–2026

Response-quality profile

Genesys National Recovery, Inc. versus the debt-collection vertical average.

Timely response within SLA 17.5%
Vertical avg

CFPB requires companies to respond within 15 days for most complaints; 60 days for credit-reporting.

State coverage breadth 14.3%

Share of US states + territories with at least one filed complaint against this collector.

How does Genesys National Recovery, Inc. compare to its peers?

How does Genesys National Recovery, Inc. compare? Versus a similar-volume peer and the national average, drawn from 10 collectors with a comparable complaint count
Genesys National Recov… National average
Complaints (last 12 mo)lower is better
15
1
268
Timely-response ratehigher is better
18%
94%
91%
Consumer-dispute ratelower is better
0%
0%
19%

Source: CFPB Consumer Complaint Database.

Complaint Trend (24 months)

2024-02 2026-03

Issue Detail Breakdown

Issue Sub-Issue Complaints
Took or threatened to take negative or legal action - 27
Communication tactics - 10
Threatened to contact someone or share information improperly - 6
Attempts to collect debt not owed - 5
Written notification about debt - 3
Electronic communications - 1

Where do complaints against Genesys National Recovery, Inc. come from?

Genesys National Recovery, Inc.'s own per-state count, not a national baseline.

Top states by complaints against Genesys National Recovery, Inc.

Across 8 states with at least one filing

complaints
Source CFPB Consumer Complaint Database

What to do if Genesys National Recovery, Inc. contacts you

A grade of F signals how Genesys National Recovery, Inc.'s CFPB record compares to peers, here is how to act on it.

  • Demand written debt validation within 30 days of first contact, collectors must prove the debt is yours. Validation letter
  • Confirm the caller is really Genesys National Recovery, Inc. and not an impostor before paying anything. Verify a collector
  • Know your FDCPA rights, you can stop calls and report harassment. Your rights
  • See how Genesys National Recovery, Inc. ranks against every other collector by complaint record. Browse rankings

Complaint counts and grades reflect the public CFPB record, not a regulator's finding of wrongdoing or legal advice. For your specific situation, consult a licensed attorney.

Frequently Asked Questions

What is the most common complaint against Genesys National Recovery, Inc.? ▼

The most common issue consumers report about Genesys National Recovery, Inc. is "Took or threatened to take negative or legal action", specifically "Threatened or suggested your credit would be damaged". This is based on 52 complaints filed with the CFPB.

Are complaints against Genesys National Recovery, Inc. increasing or decreasing? ▼

Complaints against Genesys National Recovery, Inc. are rising. The company received 15 complaints in the last 12 months, indicating an upward trend in consumer issues.

What is Genesys National Recovery, Inc.'s reputation grade? ▼

Genesys National Recovery, Inc. has a reputation grade of F (score: 28.3/100), PlainCollector's composite letter grade blending complaint volume, response timeliness, dispute rate, and complaint trend.

Does Genesys National Recovery, Inc. respond to consumer complaints? ▼

Genesys National Recovery, Inc. has a 18% timely response rate to CFPB complaints.

In how many states does Genesys National Recovery, Inc. operate? ▼

Genesys National Recovery, Inc. has received CFPB complaints from consumers in 8 states, with the most complaints from Puerto Rico (35 complaints).

Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector Editorial

Every figure on PlainCollector is rendered directly from federal source data, no number is typed in by an editor. This page draws directly on federal source data, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.