Total CFPB complaints
8
All-time across CCDB intake
This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.
2026 CFPB data Public-data reference. FDCPA reference 8 complaints
Genesis Financial & Payment Systems Holdings, LLC — Debt Collector Complaint Profile
CFPB complaint profile across 5 states. Updated as new federal complaint data lands in the upstream Consumer Complaint Database.
Complaints by issue type
What consumers report about Genesis Financial & Payment Systems Holdings, LLC
- Communication tactics
Communication tactics
5 complaints
- Threatened to contact someone or share information improperly 1
Threatened to contact someone or share information improperly
1 complaints
- Took or threatened to take negative or legal action 1
Took or threatened to take negative or legal action
1 complaints
- False statements or representation 1
False statements or representation
1 complaints
A
Grade A · 80.2/100 composite
This collector has an excellent complaint record — very few complaints relative to its size, with high response rates.
What do CFPB complaints reveal about Genesis Financial & Payment Systems Holdings, LLC?
Genesis Financial & Payment Systems Holdings, LLC has accumulated 8 total CFPB complaints across 5 states, with 0 filed in the most recent 12 months against 8 historical complaints before that window. The trailing-12-month volume represents 0.0% of the full complaint history, a stable pattern that indicates a mature dispute profile with predictable monthly volumes.
The dominant consumer grievance logged with the CFPB is "Communication tactics", narrowing to "Frequent or repeated calls", which aligns with FDCPA-regulated conduct and signals the operational area most likely to trigger regulator scrutiny. The company posts a 100% timely-response rate against a 0% consumer-dispute-after-response rate, a pairing that calibrates how well its complaint-resolution workflow holds up once a consumer pushes back.
Complaints have been recorded across 5 states, led by Utah with 2 and Texas with 2, which matches a multi-state collection footprint rather than a regional operation. Normalized against the full CFPB collector database, the reputation score of 80.2/100 places Genesis Financial & Payment Systems Holdings, LLC in grade band A, a tier reached by blending complaint volume, response timeliness, dispute rates, and issue severity into a single comparable metric.
Complaint Summary
Last 12 months
0
0.0% of total history
Stable →
States active
5
Distinct state filings
Timely response rate
100%
Within CFPB SLA window
Consumer disputes
0%
After company response
Reputation grade
A
80.2/100 composite
Response-quality profile
How Genesis Financial & Payment Systems Holdings, LLC performs on CFPB resolution-quality metrics versus a fleet average benchmark drawn from the full debt-collection vertical.
Timely response within SLA 100.0%
Vertical avg
CFPB requires companies to respond within 15 days for most complaints; 60 days for credit-reporting.
Consumer dispute rate (post-response) 0.0%
Vertical avg
Lower is better. The percentage of consumers who flagged the company's response as unsatisfactory.
State coverage breadth 8.9%
Share of US states + territories with at least one filed complaint against this collector.
How does Genesis Financial & Payment Systems Holdings, LLC compare to its peers?
Genesis Financial & Pa… National average
Complaints (last 12 mo)lower is better
Timely-response ratehigher is better
Consumer-dispute ratelower is better
Source: CFPB Consumer Complaint Database. Complaints reflect consumer reports, not proven violations.
Complaint Trend (24 months)
2014-06 2020-06
Top Consumer Issues
Communication tactics5 (%)
Threatened to contact someone or share information improperly1 (%)
Took or threatened to take negative or legal action1 (%)
False statements or representation1 (%)
Most common issue: Communication tactics — Frequent or repeated calls
Know Your Rights
If this company is contacting you, you have rights under the FDCPA. They must stop contacting you if you send a written cease-communication request. You can also request written validation of the debt within 30 days.
Issue Detail Breakdown
| Issue | Sub-Issue | Complaints |
|---|---|---|
| Communication tactics | Frequent or repeated calls | 2 |
| Threatened to contact someone or share information improperly | Contacted your employer | 1 |
| Communication tactics | Threatened to take legal action | 1 |
| Took or threatened to take negative or legal action | Collected or attempted to collect exempt funds | 1 |
| False statements or representation | Indicated committed crime not paying | 1 |
| Communication tactics | Called after sent written cease of comm | 1 |
| Communication tactics | You told them to stop contacting you, but they keep trying | 1 |
Where do complaints against Genesis Financial & Payment Systems Holdings, LLC come from?
The states where consumers have filed the most CFPB complaints against Genesis Financial & Payment Systems Holdings, LLC. Every figure is the company's own complaint count in that state — not a national baseline.
Top states by complaints against Genesis Financial & Payment Systems Holdings, LLC
Across 5 states with at least one filing
- Utah
Utah
2 complaints
- Texas
Texas
2 complaints
- Wisconsin
Wisconsin
2 complaints
- Missouri
Missouri
1 complaints
- South Carolina
South Carolina
1 complaints
Frequently Asked Questions
What is the most common complaint against Genesis Financial & Payment Systems Holdings, LLC? ▼
The most common issue consumers report about Genesis Financial & Payment Systems Holdings, LLC is "Communication tactics", specifically "Frequent or repeated calls". This is based on 8 complaints filed with the CFPB.
Are complaints against Genesis Financial & Payment Systems Holdings, LLC increasing or decreasing? ▼
Complaints against Genesis Financial & Payment Systems Holdings, LLC have been stable. The company received 0 complaints in the last 12 months.
What is Genesis Financial & Payment Systems Holdings, LLC's reputation grade? ▼
Genesis Financial & Payment Systems Holdings, LLC has a reputation grade of A (score: 80.2/100). This collector has an excellent complaint record — very few complaints relative to its size, with high response rates.
Does Genesis Financial & Payment Systems Holdings, LLC respond to consumer complaints? ▼
Genesis Financial & Payment Systems Holdings, LLC has a 100% timely response rate to CFPB complaints. Consumers disputed the company's response in 0% of cases.
In how many states does Genesis Financial & Payment Systems Holdings, LLC operate? ▼
Genesis Financial & Payment Systems Holdings, LLC has received CFPB complaints from consumers in 5 states, with the most complaints from Utah (2 complaints).
What can I do if Genesis Financial & Payment Systems Holdings, LLC is contacting me? ▼
Under the Fair Debt Collection Practices Act (FDCPA), you have the right to request written debt validation within 30 days of first contact. You can also send a cease-communication letter to stop calls. If Genesis Financial & Payment Systems Holdings, LLC violates the FDCPA, you may be able to sue for damages up to $1,000 plus attorney fees.
Consumer Guides
Primary source data
Read our methodology — how this data is sourced, computed, and verified.
Related
Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector Editorial
| Publisher | Kiznis Studio |
| Sources | the CFPB Consumer Complaint Database |