Total CFPB complaints
67
All-time across CCDB intake
This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.
2026 CFPB data Public-data reference. FDCPA reference 67 complaints
Genesis Credit Management, LLC — Debt Collector Complaint Profile
CFPB complaint profile across 12 states. Updated as new federal complaint data lands in the upstream Consumer Complaint Database.
Complaints by issue type
What consumers report about Genesis Credit Management, LLC
- Communication tactics
Communication tactics
12 complaints
- Disclosure verification of debt
Disclosure verification of debt
11 complaints
- Cont'd attempts collect debt not owed
Cont'd attempts collect debt not owed
8 complaints
- False statements or representation
False statements or representation
7 complaints
- Attempts to collect debt not owed
Attempts to collect debt not owed
6 complaints
- Written notification about debt
Written notification about debt
5 complaints
F
Grade F · 36.8/100 composite
This collector has a failing complaint record with very high complaint volumes and poor response rates.
What do CFPB complaints reveal about Genesis Credit Management, LLC?
Genesis Credit Management, LLC has accumulated 67 total CFPB complaints across 12 states, with 0 filed in the most recent 12 months against 67 historical complaints before that window. The trailing-12-month volume represents 0.0% of the full complaint history, a stable pattern that indicates a mature dispute profile with predictable monthly volumes.
The dominant consumer grievance logged with the CFPB is "Disclosure verification of debt", narrowing to "Not given enough info to verify debt", which aligns with FDCPA-regulated conduct and signals the operational area most likely to trigger regulator scrutiny. The company posts a 31% timely-response rate against a 27% consumer-dispute-after-response rate, a pairing that calibrates how well its complaint-resolution workflow holds up once a consumer pushes back.
Complaints have been recorded across 12 states, led by Washington with 34 and California with 8, which matches a multi-state collection footprint rather than a regional operation. Normalized against the full CFPB collector database, the reputation score of 36.8/100 places Genesis Credit Management, LLC in grade band F, a tier reached by blending complaint volume, response timeliness, dispute rates, and issue severity into a single comparable metric.
Complaint Summary
Last 12 months
0
0.0% of total history
Stable →
States active
12
Distinct state filings
Timely response rate
31%
Within CFPB SLA window
Consumer disputes
27%
After company response
Reputation grade
F
36.8/100 composite
Response-quality profile
How Genesis Credit Management, LLC performs on CFPB resolution-quality metrics versus a fleet average benchmark drawn from the full debt-collection vertical.
Timely response within SLA 31.3%
Vertical avg
CFPB requires companies to respond within 15 days for most complaints; 60 days for credit-reporting.
Consumer dispute rate (post-response) 53.3%
Vertical avg
Lower is better. The percentage of consumers who flagged the company's response as unsatisfactory.
State coverage breadth 21.4%
Share of US states + territories with at least one filed complaint against this collector.
How does Genesis Credit Management, LLC compare to its peers?
Genesis Credit Managem… National average
Complaints (last 12 mo)lower is better
Timely-response ratehigher is better
Consumer-dispute ratelower is better
Source: CFPB Consumer Complaint Database. Complaints reflect consumer reports, not proven violations.
Complaint Trend (24 months)
2016-10 2019-04
Top Consumer Issues
Disclosure verification of debt11 (%)
False statements or representation7 (%)
Attempts to collect debt not owed6 (%)
Communication tactics12 (%)
Cont'd attempts collect debt not owed8 (%)
Written notification about debt5 (%)
Most common issue: Disclosure verification of debt — Not given enough info to verify debt
Know Your Rights
If this company is contacting you, you have rights under the FDCPA. They must stop contacting you if you send a written cease-communication request. You can also request written validation of the debt within 30 days.
Issue Detail Breakdown
| Issue | Sub-Issue | Complaints |
|---|---|---|
| Disclosure verification of debt | Not given enough info to verify debt | 7 |
| False statements or representation | Attempted to collect wrong amount | 7 |
| Attempts to collect debt not owed | Debt is not yours | 6 |
| Communication tactics | Frequent or repeated calls | 5 |
| Cont'd attempts collect debt not owed | Debt is not mine | 5 |
| Written notification about debt | Didn't receive enough information to verify debt | 5 |
| Communication tactics | You told them to stop contacting you, but they keep trying | 4 |
| Disclosure verification of debt | Right to dispute notice not received | 4 |
| Communication tactics | Threatened to take legal action | 3 |
| Cont'd attempts collect debt not owed | Debt was paid | 3 |
Where do complaints against Genesis Credit Management, LLC come from?
The states where consumers have filed the most CFPB complaints against Genesis Credit Management, LLC. Every figure is the company's own complaint count in that state — not a national baseline.
Top states by complaints against Genesis Credit Management, LLC
Across 12 states with at least one filing
- Washington
Washington
34 complaints
- California 8
California
8 complaints
- Oregon 6
Oregon
6 complaints
- Texas 4
Texas
4 complaints
- Connecticut 3
Connecticut
3 complaints
- Idaho 2
Idaho
2 complaints
- Montana 2
Montana
2 complaints
- Arizona 2
Arizona
2 complaints
Frequently Asked Questions
What is the most common complaint against Genesis Credit Management, LLC? ▼
The most common issue consumers report about Genesis Credit Management, LLC is "Disclosure verification of debt", specifically "Not given enough info to verify debt". This is based on 67 complaints filed with the CFPB.
Are complaints against Genesis Credit Management, LLC increasing or decreasing? ▼
Complaints against Genesis Credit Management, LLC have been stable. The company received 0 complaints in the last 12 months.
What is Genesis Credit Management, LLC's reputation grade? ▼
Genesis Credit Management, LLC has a reputation grade of F (score: 36.8/100). This collector has a failing complaint record with very high complaint volumes and poor response rates.
Does Genesis Credit Management, LLC respond to consumer complaints? ▼
Genesis Credit Management, LLC has a 31% timely response rate to CFPB complaints. Consumers disputed the company's response in 27% of cases.
In how many states does Genesis Credit Management, LLC operate? ▼
Genesis Credit Management, LLC has received CFPB complaints from consumers in 12 states, with the most complaints from Washington (34 complaints).
What can I do if Genesis Credit Management, LLC is contacting me? ▼
Under the Fair Debt Collection Practices Act (FDCPA), you have the right to request written debt validation within 30 days of first contact. You can also send a cease-communication letter to stop calls. If Genesis Credit Management, LLC violates the FDCPA, you may be able to sue for damages up to $1,000 plus attorney fees.
Consumer Guides
Primary source data
Read our methodology — how this data is sourced, computed, and verified.
Related
Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector Editorial
| Publisher | Kiznis Studio |
| Sources | the CFPB Consumer Complaint Database |