Total CFPB complaints
61
All-time across CCDB intake
This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.
2026 CFPB data Public-data reference. FDCPA reference 61 complaints
General Service Bureau, Inc. — Debt Collector Complaint Profile
CFPB complaint profile across 12 states. Updated as new federal complaint data lands in the upstream Consumer Complaint Database.
Complaints by issue type
What consumers report about General Service Bureau, Inc.
- Communication tactics
Communication tactics
20 complaints
- Cont'd attempts collect debt not owed
Cont'd attempts collect debt not owed
10 complaints
- False statements or representation 6
False statements or representation
6 complaints
- Attempts to collect debt not owed 6
Attempts to collect debt not owed
6 complaints
- Written notification about debt 5
Written notification about debt
5 complaints
- Disclosure verification of debt 5
Disclosure verification of debt
5 complaints
C
Grade C · 59.4/100 composite
This collector has an average complaint record with moderate complaint volumes and typical response rates.
What do CFPB complaints reveal about General Service Bureau, Inc.?
General Service Bureau, Inc. has accumulated 61 total CFPB complaints across 12 states, with 0 filed in the most recent 12 months against 61 historical complaints before that window. The trailing-12-month volume represents 0.0% of the full complaint history, a stable pattern that indicates a mature dispute profile with predictable monthly volumes.
The dominant consumer grievance logged with the CFPB is "Communication tactics", narrowing to "Frequent or repeated calls", which aligns with FDCPA-regulated conduct and signals the operational area most likely to trigger regulator scrutiny. The company posts a 98% timely-response rate against a 31% consumer-dispute-after-response rate, a pairing that calibrates how well its complaint-resolution workflow holds up once a consumer pushes back.
Complaints have been recorded across 12 states, led by Nebraska with 31 and Iowa with 14, which matches a multi-state collection footprint rather than a regional operation. Normalized against the full CFPB collector database, the reputation score of 59.4/100 places General Service Bureau, Inc. in grade band C, a tier reached by blending complaint volume, response timeliness, dispute rates, and issue severity into a single comparable metric.
Complaint Summary
Last 12 months
0
0.0% of total history
Stable →
States active
12
Distinct state filings
Timely response rate
98%
Within CFPB SLA window
Consumer disputes
31%
After company response
Reputation grade
C
59.4/100 composite
Response-quality profile
How General Service Bureau, Inc. performs on CFPB resolution-quality metrics versus a fleet average benchmark drawn from the full debt-collection vertical.
Timely response within SLA 98.4%
Vertical avg
CFPB requires companies to respond within 15 days for most complaints; 60 days for credit-reporting.
Consumer dispute rate (post-response) 62.9%
Vertical avg
Lower is better. The percentage of consumers who flagged the company's response as unsatisfactory.
State coverage breadth 21.4%
Share of US states + territories with at least one filed complaint against this collector.
How does General Service Bureau, Inc. compare to its peers?
General Service Bureau… National average
Complaints (last 12 mo)lower is better
Timely-response ratehigher is better
Consumer-dispute ratelower is better
Source: CFPB Consumer Complaint Database. Complaints reflect consumer reports, not proven violations.
Complaint Trend (24 months)
2016-05 2021-04
Top Consumer Issues
Communication tactics20 (%)
Cont'd attempts collect debt not owed10 (%)
False statements or representation6 (%)
Written notification about debt5 (%)
Disclosure verification of debt5 (%)
Attempts to collect debt not owed6 (%)
Most common issue: Communication tactics — Frequent or repeated calls
Know Your Rights
If this company is contacting you, you have rights under the FDCPA. They must stop contacting you if you send a written cease-communication request. You can also request written validation of the debt within 30 days.
Issue Detail Breakdown
| Issue | Sub-Issue | Complaints |
|---|---|---|
| Communication tactics | Frequent or repeated calls | 12 |
| Cont'd attempts collect debt not owed | Debt was paid | 6 |
| False statements or representation | Attempted to collect wrong amount | 6 |
| Written notification about debt | Didn't receive enough information to verify debt | 5 |
| Disclosure verification of debt | Not given enough info to verify debt | 5 |
| Communication tactics | You told them to stop contacting you, but they keep trying | 5 |
| Attempts to collect debt not owed | Debt is not yours | 4 |
| Cont'd attempts collect debt not owed | Debt is not mine | 4 |
| Communication tactics | Threatened to take legal action | 3 |
| Attempts to collect debt not owed | Debt was paid | 2 |
Where do complaints against General Service Bureau, Inc. come from?
The states where consumers have filed the most CFPB complaints against General Service Bureau, Inc.. Every figure is the company's own complaint count in that state — not a national baseline.
Top states by complaints against General Service Bureau, Inc.
Across 12 states with at least one filing
- Nebraska
Nebraska
31 complaints
- Iowa
Iowa
14 complaints
- Texas 4
Texas
4 complaints
- Arkansas 2
Arkansas
2 complaints
- Illinois 1
Illinois
1 complaints
- Wisconsin 1
Wisconsin
1 complaints
- Minnesota 1
Minnesota
1 complaints
- California 1
California
1 complaints
Frequently Asked Questions
What is the most common complaint against General Service Bureau, Inc.? ▼
The most common issue consumers report about General Service Bureau, Inc. is "Communication tactics", specifically "Frequent or repeated calls". This is based on 61 complaints filed with the CFPB.
Are complaints against General Service Bureau, Inc. increasing or decreasing? ▼
Complaints against General Service Bureau, Inc. have been stable. The company received 0 complaints in the last 12 months.
What is General Service Bureau, Inc.'s reputation grade? ▼
General Service Bureau, Inc. has a reputation grade of C (score: 59.4/100). This collector has an average complaint record with moderate complaint volumes and typical response rates.
Does General Service Bureau, Inc. respond to consumer complaints? ▼
General Service Bureau, Inc. has a 98% timely response rate to CFPB complaints. Consumers disputed the company's response in 31% of cases.
In how many states does General Service Bureau, Inc. operate? ▼
General Service Bureau, Inc. has received CFPB complaints from consumers in 12 states, with the most complaints from Nebraska (31 complaints).
What can I do if General Service Bureau, Inc. is contacting me? ▼
Under the Fair Debt Collection Practices Act (FDCPA), you have the right to request written debt validation within 30 days of first contact. You can also send a cease-communication letter to stop calls. If General Service Bureau, Inc. violates the FDCPA, you may be able to sue for damages up to $1,000 plus attorney fees.
Consumer Guides
Primary source data
Read our methodology — how this data is sourced, computed, and verified.
Related
Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector Editorial
| Publisher | Kiznis Studio |
| Sources | the CFPB Consumer Complaint Database |